i went recently with my family. Placed our orders, when my chip butty arrived, it contained very little chips to cover the bread cake they were on, the chip portion sizes for the other meals were the same. They were tiny. Then one portion of...chips came out as an after thought. These were not the fresh cooked chips we had gotten, but frozen chips swimmingnin grease.
I did speak with a member of staff too address this matter, she was rude and abrupt, and possessed no decent customer service.
Her excuse was that they were quiet the day before, yet busy the day we went in. So had strugg.ed to keep up with demand. They also did not want to be throwing away any un used pre prepared potatoes. So ok fair enough, i understand that. However, if they did notnhave adequate enough chips to fullfill our order, they couldnhave told us before we ordered. So we could have changed what we ordered, or even maybe peeled some spuds for the order.
The bill was well over 50 quid, so not just a few quid. There was not even an offer to knock off something from our bill, or offer a free drink as they had prover iqlly ballsed up. This was not a goodnvisit, i really was not impressed at all.More