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Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$21 - US$30
CUISINES
American, International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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meals, features, about
Reviews (326)
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299 results
Traveller rating
139
105
35
15
5
Traveller type
Time of year
LanguageEnglish
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Traveller rating
139
105
35
15
5
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Reviewed 5 September 2020 via mobile

We went to lunch on a Friday and were very surprised how packed it was. The wait was a half an hour. We were seated next to the fountain in front of the mall. If you want to eat “inside” their covered patio area, the...wait is longer. We like to try a Mai Tai at restaurants to see how it compares with other restaurants and how they make them in Hawaii. We wouldn’t call it a Mai Tai. It was more like a orange citrus cocktail with maybe seltzer water. It was just okay for $13.95 and wouldn’t order it again. Our small house salads were very fresh. The Dynamite Shrimp and pepperoni flatbread were really, really good. Flavorful and filling. We ordered a slice of Linda’s Fudge Cake to go. It is a slice of heaven! YUM!!! Service was very good and attentive. It was a little noisy sitting right next to the fountain, but not bad. We look forward to going back for lunch.More

Date of visit: August 2020
Helpful?2  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 September 2020

Thank you for your review. We're glad you enjoyed our little house salad, dynamite shrimp, pepperoni flatbread pizza, and service. We hope to see you again soon to enjoy more of our Linda's fudge cake.

Reviewed 13 January 2020

This place wont disappoint!!! They have so much to choos3 from on their menu and the cheesecake options are excellent. The service at this specific restaurant was excellent. Our server was on top of everything and the food tasted excellent!! Will definitely come back here...again.More

Date of visit: January 2020
Helpful?
TCF_Guest_Services, Agency / Consultant at The Cheesecake Factory, responded to this reviewResponded 22 January 2020

Thanks for your very kind review, Kim. We're so happy you enjoy our wide variety of delicious menu options and the service our team member provided during this visit with us. We hope to see you again soon.

Reviewed 20 December 2019

We have been going to this restaurant chain for over 30 years. Their food and drink is consistently excellent. Everyone always has a great meal there. I had my favorite drink, the bourbon and honey...so excellent, wasnt a bourbon drinker till i drank this drink....It is a sweet drink and tastes delicious. I ordered the chilaqulies with pork. I had planned on having this for weeks but had to split it cause it is way too much for me. Husband had a standard breakfast and loved it. Daughter had the California guacamole salad with salmon. She said it was delicious. While it is maybe a bit pricy...$81.67 before tip for four, one cocktail and three coffees but it is well worth it to get good food. Service is always excellent.More

Date of visit: December 2019
Helpful?
TCF_Guest_Services, Owner at The Cheesecake Factory, responded to this reviewResponded 22 December 2019

Thank you so much for this great review. We're very happy you and your family have enjoyed our food and service throughout the years. Our guests are very important to us and we look forward to seeing you again soon.

Reviewed 13 November 2019 via mobile

Located in a large mall just off the 101 we went for an evening meal after a bit of shopping. Plenty of seating. There is a large and varied menu with plenty of cheesecake to choose from for dessert. Service was friendly and very quick...and food tasted really goodMore

Date of visit: November 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 14 November 2019

Thanks for your kind review. We're happy you had a great experience with us and we look forward to your next visit.

Reviewed 6 November 2019 via mobile

The wait was bit longer than we had hoped, but it’s a popular place so expect a bit of a line, even on a Tuesday night. It was my son’s Bday and they brought out a piece of cheesecake with a candle and sang to...him. It was a fun evening and I will be back.More

Date of visit: November 2019
Helpful?1  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 7 November 2019

We hope your son had a wonderful birthday. We're glad you enjoyed your experience with us on this special occasion. Thank you for your patience with the wait and we hope to see you again soon.

Reviewed 5 November 2019 via mobile

I would have rated this restaurant as a 5 stars but the service is so slow. It took about 45 min to get our food served. Other than that the food was delicious and you miss the cheesecakeMore

Date of visit: October 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 November 2019

Hi G R. We are sorry for the wait you experienced. We would have been frustrated too. Our team should better communicate any delay and we will address this with them. Thank you for your feedback and we're glad you enjoyed the rest of your...More

Reviewed 13 October 2019

I had forgotten how good the lunchtime Cheesecake Factory salads are, and so large too for a lunch serving, I thoroughly enjoyed it. Service was rather slow as there originally was only one server on the patio if we had been on a lunch break...this would have been a problem but we were not it was a social event so that did not bother us at all. I hadn’t been back in Thousand Oaks for a little while and will look forward to my next visit.More

Date of visit: September 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 14 October 2019

We're so glad you enjoyed your meal, Kathy. Thanks for the kind review and we look forward to your next visit.

Reviewed 25 September 2019 via mobile

I’m a coeliac vegetarian and I must admit that the savoury dishes offer me a lot of choice which I’m really happy about. But the cheesecake there’s only one option. I can’t really complain that there’s just one gluten free cheesecake option because it’s so...so gorgeous and tasty that I can’t say I’m disappointed I just wish there was more that one gluten free cheesecake/ pudding available. That would really really make me very happy!! But chocolates good and so is cheesecake so mix them together and I’m happy!!!!!More

Date of visit: September 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 29 September 2019

Thank you so much for this review. We're very happy you enjoyed dining with us. We look forward to seeing you again soon to enjoy more of our cheesecake.

Reviewed 30 June 2019

i liked the chinese chicken salad. Was good. iced tea good but kinda pricey for me. you can sit out in the mall area if you wantMore

Date of visit: June 2019
Helpful?1  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 1 July 2019

Thanks for your feedback. We're glad you had a great experience with us. Perhaps you'd like to join us for Happy Hour for discounted food and drinks. We also offer wonderful Small Plates and Snacks as a great value. Thanks again and we hope to...More

Reviewed 4 June 2019 via mobile

I’ve been many times and never a bad meal. Everything is excellent. Only drawback would be waiting for a table.

Date of visit: June 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 6 June 2019

Thank you for your review. We are so glad you enjoy our food. We appreciate your patience with the wait and we hope to see you soon.

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Questions & Answers
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AmyMath
13 September 2015|
AnswerShow all 5 answers
Response from Laurala8558 | Reviewed this property |
No. It's not a buffet. You order from the menu.
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