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Sofitel London Heathrow Hotel

Wallis Rd | Terminal 5 london heathrow airport, Wallis Rd, Hounslow TW6 2GD, England
+44 20 8757 7777
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  • Excellent69%
  • Very good20%
  • Average6%
  • Poor2%
  • Terrible3%
Travellers talk about
Restaurant Hours
European, British, Vegetarian Friendly, Vegan Options, Gluten Free Options
Wallis Rd | Terminal 5 london heathrow airport, Wallis Rd, Hounslow TW6 2GD, England
All Details
Write a ReviewReviews (96)
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1 - 10 of 91 reviews

Reviewed today via mobile

This is the highly trained staff I have ever seen If you say Hi They Reply Hi Thank you Many times I examined them They Reply with thank you

Date of visit: November 2018
Thank qenawy
Reviewed 2 days ago via mobile

Well my stay here didn’t quite go as planned. I took a signposted staircase only to discover I ended up stuck in a stairwell between two doors that were not operated by my hotel card (one being the door I had come through so couldn’t...More

Date of visit: December 2018
Thank Lep1986
Reviewed 2 days ago via mobile

This hotel is very good, the service and facilities are excellent and the restaurant exceptional for an airport hotel. And maybe this is the point it is styled on being a top hotel and not an airport hotel. we really enjoy staying there. Rooms and...More

Date of visit: December 2018
Thank martinbJ1081UY
Reviewed 4 days ago via mobile

Needing to book into a room early morning is a challenge anywhere in the world but because they are right n do to the airport their room turnarounds can and not always therefore allow for some convenience to travelers like us. We did have to...More

Date of visit: December 2018
Thank Candice21
Reviewed 5 days ago via mobile

We had the great pleasure of having Ansel as our server for breakfast at the Vivre restaurant during our last stay at Sofitel. Ansel did a fantastic job taking care of us and paid special attention to our toddler son, playing and coloring with him....More

Date of visit: November 2018
Thank fleeting56
Reviewed 1 week ago via mobile

I missed my connection to Basel by 5 minutes and BA only had hotels close to Gatwick. My new flight was 07:30 the next morning from T5 so this place was a good choice as I could claim it through work. It was a relatively...More

Date of visit: December 2018
Thank 110StuartN
Reviewed 1 week ago via mobile

Totally top class service. Loved the selection of drinks and bar menu. Well spent full 2 hours with lovely atmosphere.

Date of visit: December 2018
Thank Sherchan08
Reviewed 1 week ago

This hotel really has its act together. Check-in goes quickly and smoothly. The rooms are clean and relatively spacious. Service has been first rate. The prices are reasonable for what you get, and being able to walk to and from the gates directly is priceless....More

Date of visit: December 2018
1  Thank Hedonicus
Reviewed 3 weeks ago via mobile

Stayed for one night before a long flight. Spotlessly clean and great staff. I had a prestige suite which was huge. There are plenty of restaurants and bars in the hotel which is connected directly to Terminal 5.

Date of visit: November 2018
Thank SimonsReviews1967
Reviewed 3 weeks ago via mobile

We had a wonderful dinner for 2 after a long day of travel. Dinner was made great by our very kind and professional waiter, Marek! He had excellent menu suggestions and our meal choices were subsequently perfect. Also, wine selection is always a hit and...More

Date of visit: November 2018
Thank mjshankel
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Ask a question
Questions & Answers
8 October 2018|
Response from Andy B | Reviewed this property |
Hi The hotel I do not know if it has a cash point but there are cash points in the terminal 5 which is a 5 minute walk form the hotel
13 August 2018|
AnswerShow all 4 answers
Response from ZakZapper | Reviewed this property |
Hi, I'm not sure, but I don't think so. Our room looked out onto a courtyard area - the hotel is off to the side at the end of one of the runways and there are buildings between it and the runway area. You can walk into... More
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Full Bar, Reservations
Good for
Groups, Child-friendly, Kids, Business meetings
Location and Contact Information
  • Address: Wallis Rd | Terminal 5 london heathrow airport, Wallis Rd, Hounslow TW6 2GD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Greater London  >  Hounslow
  • Phone Number: +44 20 8757 7777
  • This restaurant is at Heathrow Airport
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