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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Steakhouse, Grill
Meals
Dinner, Lunch
FEATURES
Reservations, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service, Buffet, Playgrounds
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features, about
Reviews (121)
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120 results
Traveller rating
24
45
21
11
19
Traveller type
Time of year
LanguageEnglish
Traveller rating
24
45
21
11
19
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Reviewed 7 November 2021

Huge disappointment! Great parking, kid friendly, pleasant service however the place which calls themselves a steakhouse should really think about changing their name or even better not serve steak! It was the toughest steak I have ever had. Everything else was nice, fresh salad, crunchy...hot chips tender ribs, onion rings which were crumbs. When raised with staff , the response was “sorry about that” paid premium price for budget food. Will not be going back, and make sure we warn our friends. Do Not Recommend!More

Date of visit: November 2021
Helpful?
KristenDw, Owner at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 8 November 2021

Dear Familyfunadventures1, Thank you for bringing this to our attention. We're sorry to hear you did not enjoy your meal. We would appreciate the opportunity to improve your experience. Please e-mail us at customer-care@spurgroup.com.au to discuss your review further. We hope to hear from you....More

Reviewed 4 September 2021

This is by far our favourite restaurant. The steak cooked to perfection, chips crispy and good salad. Staff are so friendly and helpful squeezing us in when clearly they were under pressure. We bring our friends and colleagues here. Atmosphere is awesome and can clearly...see staff enjoy their job. Thank you for an excellent night.More

Date of visit: September 2021
Helpful?
KristenDw, Owner at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 6 September 2021

Hi Oamber, Thank you for taking the time to review Eagle Falls Spur Steak & Grill AU family restaurant. Delivering excellent food and service is what we live for - glad you experienced just that. We hope to offer many more Spurrific meals in the...More

Reviewed 14 August 2021

No options for any sort of cooked vegetable salad was served with no dressing. $36 surf and turf tiny and over cooked. Kids meals okay and play area was good. Food and service timing was horrible. will not returnMore

Date of visit: August 2021
Helpful?
KristenDw, Agency / Consultant at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 16 August 2021

Hello V4119Bqsarahs, Thank you for taking the time to review us. We are very sorry to hear that you were disappointed by the variety we offer on our menus. We would truly appreciate the opportunity to discuss your experience in more detail. Kindly provide us...More

Reviewed 5 June 2021

Poor service. Sauce for burgers arrived after mains were complete. Sauce was cold and watery. Complained. Nothing was done about it. Blamed new staff in the kitchen. Chicken burger was raw. Will not be returning!More

Date of visit: June 2021
Helpful?
KristenDw, Agency / Consultant at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 10 June 2021

Dear Michellesv660Tr, Thank you for bringing this to our attention. We take reviews very seriously and would really appreciate an opportunity to get in touch with you so that we may address this with you. Please follow this link https://spur2au.goreview.co.za/goreview-crm?revid=ybCfCs so that we can contact...More

Reviewed 13 April 2021

Three generations visited this resto to celebrate a five year old's birthday. Being a Friday night the venue was packed. The indoor playground surrounded by glass walls was good for viewing & reducing the children's noise levels. The CCTV cameras didn't show all areas of...the playground unfortunately. Our food of Burgers was large, a little undercooked & a little dry but tasty. The young staff were busy but attentive.More

Date of visit: April 2021
Helpful?
KristenDw, Agency / Consultant at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 14 April 2021

Dear Dale B, Thank you so much for your review of Eagle Falls Spur Steak & Grill AU restaurant. We are delighted that you chose to celebrate this special occasion at our restaurant and that the overall experience was a fantastic one! If this is...More

Reviewed 13 February 2021 via mobile

Spurs has always been a favourite but today’s meal was hugely disappointing. My burger was so overcooked I could hardly swallow it / dried cardboard would be a fair comparison My partners beef ribs on the other hand were superb as was the mushroom sauce...that accompanied an otherwise dry dead rump steak. Service was pleasant and friendly, but I can’t honestly say it was worth it.More

Date of visit: February 2021
Helpful?1  
KristenDw, Marketing at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 17 February 2021

Dear Sherylframe2015, Thank you for your feedback on Eagle Falls Spur Steak & Grill AU. We are very sorry to read that your burger was not up to Spur's high standards! We would truly appreciate the opportunity to discuss your experience in more detail. Kindly...More

Reviewed 11 December 2020 via mobile

The restaurant itself has a great feel and is very family friendly. I was a little surprised to see that allergies were not catered for on the menu making it very hard to order. When asking about dairy free options the only option given was...to order a salad. This was ok however what was disappointing is the salad cost a good $10 more than some of the other meals and really wasn’t anything special. In fact a lot of the salad was drenched in water which is what I’m assuming the lettuce sat. To pay $25 for this was a lot I felt especially considering it didn’t have meat in either and you could order a burger with sides for $15. Whilst eating the meal we felt very rushed and each time a single plate was finished with the waiters were coming to clear which as you imagine was very disruptive rather than waiting to the end. Before even completing the meal the bill was put on the table. I get that there’s a closing time however this was not made aware of a simple we are closing in 30 mins would have been fine instead of feeling pressured to leave the meals and leave. All I could say was I left feeling very disappointed and unfortunately won’t be returning.More

Date of visit: December 2020
Helpful?2  
KristenDw, Agency / Consultant at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 15 December 2020

Dear Jadeh283, Thank you for taking the time to send us your feedback. Please take a moment to send your complaint and contact details through to our Customer Care team - https://spur2au.goreview.co.za/goreview-crm?revid=4LqMXY - so that they may investigate and resolve this with the branch in...More

Reviewed 16 October 2019 via mobile

2nd time been to this restaurant. First time food and service no good. Thought we would try again. Guess what. Food still horrible. Burgers overcooked and buns not even toasted. Also had chicken wings and sauce on wings bland and unbeatable Service was better but...won't go backMore

Date of visit: October 2019
Helpful?3  
KristenDw, Guest Relations Manager at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 17 October 2019

Dear Falcon1718, Thank you for bringing this to our attention. We are concerned to hear that you were not pleased with the quality of the food and service at our restaurant. Please take a moment to send your complaint and contact details through to our...More

Reviewed 4 October 2019

Amazing family restaurant.....food to suit everyone .....great children’s play area .The whole family love visiting SpurMore

Date of visit: September 2019
Helpful?
KristenDw, Guest Relations Manager at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 11 October 2019

Hello Julia W, Thank you so much for your amazing review. Customer service excellence is our pleasure! Hope to see you again soon at our family restaurant to score some serious brownie points with your kids and enjoy your meal while they explore The Play...More

Reviewed 28 August 2019

Excellent choice if you are wanting a nice venue to eat were children are welcomed, entertained and well catered for. Food is good value too. Keep it up :)More

Date of visit: August 2019
Helpful?
KristenDw, Guest Relations Manager at Eagle Falls Spur Steak & Grill, responded to this reviewResponded 30 August 2019

Hi there Maxedout, Thank you for your excellent review of our family restaurant! We are thrilled to know that you enjoyed your meal and that your kids' were well taken care of! We look forward to welcoming you and your family back again soon for...More

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Questions & Answers
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T5959YBtinah
6 May 2021|
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Response from Dale B | Reviewed this property |
didn't go for lunch.
0
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Frequently Asked Questions about Eagle Falls Spur Steak & Grill

Eagle Falls Spur Steak & Grill is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3
  • Atmosphere: 3.5