This is a factual review of my visit to Character, I always try to be as objective as I can.
We visited in September and first impressions were amazing. It’s a beautiful restaurant, very well decorated and situated. We were taken down to the lower...level (there are 3 levels) and our table had the most beautiful view I’ve ever had at a restaurant before. It’s just breathtaking, uninterrupted view of the bay and the Caldera. Genuinely stunning.
The restaurant has a nice menu, not a huge choice but enough. This is quite expensive but you really are paying for the location and I think it’s worth it!
My partner had a Pizza and this was lovely, fresh ingredients and all good quality, price around 20euro. I ordered a Lamb Shank (at 42euro, the most expensive item on the menu) it was beautifully presented but the lamb was cold in the middle, I really didn’t expect this. I told the waiter who took it away and apologised. I decided to order the steak dish as a replacement and this came out around 10 minutes later. This really was top quality, perfectly cooked and presented and the flavour fabulous. I would definitely recommend this dish!
What I did find disappointing was that there was no effort from the restaurant to compensate me for the poor quality of the Lamb, a glass of wine would’ve been enough but there was nothing. I felt that a restaurant of this quality and standard would’ve reacted differently to issue I had.
When we got our bill, the steak had replaced the Lamb and so we paid and left.
In summary, I would say that this is possibly one of the most beautiful places you’ll ever eat at. When they got the food right, it was outstanding, and I would recommend it without question. It is pricey but you get what you pay for and I felt that it was fair value for money. I would, however, recommend that the management here maybe review their process for dealing with problems as this did taint our experience.More