Casa Bella The Sanctuary

Casa Bella The Sanctuary

Someone from this business manages this listing.
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+27 21 492 3880+ Add website
Hours
Sun
11:00 - 18:00
Mon
11:30 - 21:15
Tue
11:30 - 21:15
Wed
11:30 - 21:15
Thu
11:30 - 21:15
Fri
11:30 - 21:15
Sat
11:30 - 21:15
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Ratings and reviews
4.0
4.0 of 5 bubbles

RATINGS
Food
3.8 of 5 bubbles
Service
4.0 of 5 bubbles
Value
3.6 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
R 34.00 – R 50.00
CUISINES
Italian, Pizza, Grill
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
meals, features
Does this restaurant serve Romana food?
About
Casa Bella The Sanctuary in Somerset West is an authentic Italian inspired restaurant that serves the best Woodfired Pizza, Pasta and Steaks with fresh homemade ingredients.
PRICE RANGE
R 34.00 – R 50.00
CUISINES
Italian, Pizza, Grill
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Table Service
Top 3 reasons to eat here
Sponsored by: Casa Bella The Sanctuary
1. Italian Grills!
"Quality Italian food and good service."
4.0 of 5 bubblesSABLEnet
2. Freshly Made Pasta!
"Their pasta is also the creamiest, homey-tastiest (is that a word?)"
5.0 of 5 bubblesAné v
3. Woodfire Pizza!
"Casa Bella's pizza is oh so fine and divine."
5.0 of 5 bubblesAné v
4.0
4.0 of 5 bubbles188 reviews
Excellent
103
Very good
38
Average
20
Poor
9
Terrible
18
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Stoffel H
Somerset West20 contributions
4.0 of 5 bubbles
Feb 2020 family
The pizza, pasta and steak at Casa Bela is of excellent quality and their regular specials are absolutely worth the money. Suggest you take your own wine as their wine and other drinks are expensive. They don’t charge a corkage fee. The staff is friendly and efficient!
Written 9 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Good day, Stoffelh1, Thank you for reviewing Casa Bella. We are delighted to hear that you enjoyed the pizza, the pasta, the steak and we are glad to read the team were very friendly during your visit. :) We hope there'll be many more positive experiences ahead. Ciao, Casa Bella
Written 16 February 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AnévdB
10 contributions
5.0 of 5 bubbles
Dec 2019 business
Casa Bella's pizza is oh so fine and divine. Seriously the best I've had. Their pasta is also the creamiest, homey-tastiest (is that a word?)...what I'm trying to say is - it's GOOD...really really good!! And don't even get me started on their baked cheese cake. Yum yum yum!!! The relaxed environment, professional and friendly staff and the beautiful view outside makes for a very pleasant and relaxed outing with friends, family and business partners. A MUST, to add to any foodies' bucket list 👌
Written 25 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Hello Ané V, Thank you very much for the 5-stars and for visiting Casa Bella Somerset West. We are happy to hear that you had a wonderful dining experience and not only was the service experience great but the atmosphere of Casa Bella Somerset West was amazing. We hope you have many more wonderful experiences with us. Ciao, Casa Bella
Written 17 March 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Monetjvr
11 contributions
3.0 of 5 bubbles
Jul 2021 friends
My first experience with Casa Bella. I had the authentic margherita. The base was heavy and dense and not authentic at all. Compared with other pizzerias, unfortunately this was over priced and underwhelming. I'm happy to support local restaurants and do not mind paying, but I did not enjoy the product. I hope this would be seen as something you can look into.
Written 26 July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Dear Monetjvr, Grazie for the review. We are disappointed to hear about the quality of food you received and would like an opportunity to contact you and address your concerns with management. Could you kindly follow the link https://cb5.goreview.co.za/goreview-crm?revid=QNXaMn, so we may make contact? We hope to hear from you soon. Best regards, Casa Bella
Written 27 July 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Melissa E
Cape Town50 contributions
1.0 of 5 bubbles
Sept 2020 family
The menu on the website is not updated with the actual items sold as the sell only a handful of the food no fish, and we had to ask for the nonalcoholic beverage menu. The atmosphere is not friendly and we kept having to call our waiter to the table as he didn't even bother to check up on us. The steaks we ordered was mostly fat and the chef doesn't know what medium rare is as it was just plain rare. Furthermore they put way too much tomato paste on the pizza. One of my worst experiences ever. Really they need to advise what their menu is like on the website as it is nothing like the actual menu. Very disappointed with food, staff, and atmosphere. Wanted to take my mum out because she had just retired, might as well have cooked a 100% better meal at home for her. What a waste of petrol, time and money.
Written 30 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Dear Melissa E, Thank you for taking the time to review Casa Bella Somerset West (The Sanctuary). We are disappointed to hear about the quality of food you received and would like an opportunity to contact you and address your concerns with management. Could you kindly send us an email with your contact details and a copy of this review to thesanctuary@casabelladining.com, so we may make contact? We hope to hear back from you soon. Many thanks, Casa Bella
Written 1 October 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Shelly S
Franschhoek31 contributions
1.0 of 5 bubbles
Jun 2021 none
My daughter and I had a late lunch a few weeks ago. Only 4 tables were occupied. Unfortunately we had to after 45 minutes request where our meal was. A couple that came in after us, received their meal before us. We all had the lunch special. When it finally arrived the wrong side was served with my meal and my steak was nothing but fat and sinew, my daughters was however very nice. I thought they were having a bad day and decided to try it again today. I wish I had not wasted my time. I told the waiter that I had a poor quality steak the last time and asked him to make sure that just because it was the lunch special, I got the correct food. Unfortunately the steak arrived and it was nothing but fat and sinew, once again. I asked for it medium and there was running blood. I called the Manager and she apologised and could see what I was talking about. I paid for my coke and left. I will never return and am very unhappy about my experience.
Written 2 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Dear Shelly S, Thank you for taking the time to send us your feedback. We are extremely disappointed to hear about your dining experience. We assure you that we strive for better. We would like an opportunity to contact you and address your concerns with management. Could you kindly follow the link https://cb5.goreview.co.za/goreview-crm?revid=GW46xx, so that we may make contact? We hope to hear from you, soon. Best regards, Casa Bella
Written 9 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark F
Bedfordview75 contributions
2.0 of 5 bubbles
Feb 2022 family
Family dinner, interested to have the signature pizza with Gorgonzola which came recommended by the waiter. Alas! After ordering this pizza he left, only to come running back to tell me that the restaurant had run out of the main ingredient of their signature dish: gorgonzola! And that with 2 supermarkets in the same complex P&Pay as well as Woolworths, both with Gorgonzola in abundance. Anyway, I had to change my choice, since nobody was prepared to go and get Gorgonzola. So I selected a fish dish, Norwegian salmon. Waiter relieved and left, but came running back soon afterwards to tell me that they also did not have salmon, needless to say that both supermarkets also have an abundance of salmon. Poor show
Written 27 February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Dear Markfaesen, Thanks for reviewing our Italian restaurant. Our sincerest apologies that there were no ingredients for the meals you wanted. Please may we have the opportunity to discuss this further? Kindly follow this link https://cb5.goreview.co.za/goreview-crm?revid=xMjB70 and provide us with your contact details and feedback so that we can contact you and hopefully turn things around. Hopefully, we can turn this around. Best regards, Casa Bella
Written 1 March 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stefan F
Somerset West54 contributions
5.0 of 5 bubbles
Apr 2022 couples
Refreshingly friendly and proactive service, alongside delicious and hearty food! Preface: I fully intend to go back to get a review based on multiple support/service staff, dishes, experiences and days. For now this is based on one. TLDR Conclusion: Yes, it is pricy, but the experience, service, food quality and general ambiance is well worth it, especially with one of the best free table starters while you choose your meals. So, the details! We had the Alfredo pasta and the Lamb Shank, both were very well prepared, deliciously flavourful, and a large enough portion that we had the benefit of having leftovers to take home with us for later! As a free starter for the table they bring these little mini-vetkoek things, which were honestly the best free table starter I've had in years!! We politely asked if we can PURCHASE another, they said sure, and turned out to be free as well! The milkshake was weirdly wonderful. I had the "Black Forest", which I was told was a mix of strawberry and chocolate. Weird, I know, so I had to try it - what a pleasant surprise!! To explain my comment on proactive service, here is some bonus story time! The reason I say the service is super proactive and friendly: My wife and I went with our brand new baby, who got hungry himself shortly before our food arrived. My wife went to the car to go feed him, and after a few minutes of the food being on the table and my wife being gone, they asked me and offered to take her food back to keep it warm until she gets back, which they then did!
Written 16 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Hi Stefan Fourie, Grazie for your 5-star review of Casa Bella. We are delighted to know that you received such memorable service and that your meals were excellent. We hope you have many more five-star experiences with us. Ciao, Casa Bella
Written 18 April 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kyle C
4 contributions
5.0 of 5 bubbles
Sept 2020 couples
Gift was an incredible waiter. The food was delicious - we had the authentic pizza and Spinach & Ricotta Ravioli - sooooo good. This is not the first time we've been here - highly recommend to anyone looking for good food,wine & great service.
Written 2 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Good day, Kyle C, Thank you for reviewing Casa Bella. We are happy to hear that the service you received from your waitron, Gift, was superb and the food delicious. We hope there'll be many more positive experiences ahead. Kind regards, Casa Bella
Written 3 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Brian S
Somerset West8 contributions
3.0 of 5 bubbles
Jan 2022 none
We have eaten at Casa Bella before and have always enjoyed the food so we decided to start the New Year by going there again. What an unhappy way to begin 2022! The waiter, who said he was from Zimbabwe, took our order for the flagship prawn dish followed by fillet steak for main course. After waiting for ages, the main course arrived and we sent in back after repeating our request for the starter. Another long wait ensued and finally the starter arrived which was enjoyable as it usually is. Then a further wait took place until the main course arrived again. All the food was ice cold as it must have just been kept to be brought out again after we had finished the starter. The restaurant was busy but not full and the staff seemed adequate for the occasion. It was a great pity that good food can be spoiled by such bad service. We did not leave a tip.
Written 2 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Dear Brianscott774, Thanks for reviewing our Italian restaurant. We are extremely disappointed to hear about the long waiting time you experienced while dining with us. We would like an opportunity to contact you and address your concerns with management. Could you kindly follow the link https://cb5.goreview.co.za/goreview-crm?revid=CTiEcj, so that we may make contact? We hope to hear from you soon. Best regards, Casa Bella
Written 4 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Angela
7 contributions
1.0 of 5 bubbles
Jan 2022 none
I can not believe that a restaurant with such great reviews can serve pizza with rotten meat. A fillito pizza was ordered. Pizza arrived and looked rather appetizing. Upon eating and chatting, we smelt something was off. At that stage we thought perhaps it was the cheese. It was not, the fillet on the pizza was off. You could smell the meat stank. The waiter agreed and the manager on duty had a rather childish attitude towards it. Attitude came across as oh well, it is what it is!! This is supposed to be a superb restaurant. I will not recommend this restaurant to any one I know. I will pass this over to a Food Safety expert as well.
Written 24 January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Dear Angelavw, Thank you for taking the time to review Casa Bella Somerset West (The Sanctuary). We're truly sorry that your meal was not of good quality. Kindly provide us with your contact details and feedback by following this link https://cb5.goreview.co.za/goreview-crm?revid=kmG4Pm so that we can get in touch. We hope to hear from you soon> Best regards, Casa Bella
Written 25 January 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Paula F
Cape Town Central83 contributions
3.0 of 5 bubbles
Mar 2024 family
We booked Casa Bella for our son's 21st birthday dinner as a family. It was a quiet Wednesday night and the setting was lovely. I also cannot fault the quality of the food that we ate. However, having told the restaurant when I booked that it was a 21st birthday, and on arrival, not one staff member made mention of this, and the service we received was really quite lax. When our mains arrived, we had already been at the restaurant for 1 hour 40 mins, and I was starving, as I had not had a starter! The 2 pizzas that were ordered were lukewarm - obviously had been waiting for a while. Our salmon salsas were lovely, but really not sure what took so long, and, to be honest, they were devoured in 10 minutes, we were so hungry! No apology for length of time waiting was offered. At the end of our mains we really just wanted to get the bill and go, but I knew that a free birthday dessert would be forthcoming for our son. Nothing happened! In the end I went to the front desk and asked. A few minutes later our waitress came to offer said dessert choices to my son - again, no Happy Birthday! He ordered and she returned after another 10 minutes to say that they did not have tiramisu. Why did the staff not know about this?! We paid the bill and left. The restaurant is quite pricey for what you get, and a higher quality service and attention to detail is really badly needed. We will not be back in a hurry!
Written 21 March 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Spur Social
Hello Paula F, We are disappointed to hear about the level of service you received. Kindly provide us with your contact details and feedback by following this link https://cb5.goreview.co.za/goreview-crm?revid=L2Sdu4a2 so that we can get in touch and hopefully turn things around. We hope to hear from you soon. Kind regards, Casa Bella The Sanctuary
Written 22 March 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sjoerd B
Amsterdam74 contributions
2.0 of 5 bubbles
Nov 2023 friends
The waitress gave us different menus, one with old price, the otherwith new prices. So we could see that the specials went from R 120 to R 135. I tried the mushroom tortellini. It turned out to be ravioli in a cheese sauce. The filling of the ravioli was abrown substance, I could not discover any mushrooms. I complained, butthe very young manager did not know the difference between the pastas. She was not to be bothered. After eating this dish I want sick. We were regulars, but will never return.
Written 19 November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracey Wainstein
Dear Sjoerd B, We are sorry to hear that your experience at Casa Bella was not up to standard. We would like an opportunity to contact you and address your concerns with management. Could you kindly follow the link https://cb5.goreview.co.za/goreview-crm?revid=ft6ck014, so that we may make contact? We hope to hear from you soon. Many thanks, Casa Bella
Written 20 November 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

KobusM
Cape Town Central1 contribution
5.0 of 5 bubbles
Apr 2022 none
Great food and service by Casa Bella. They serve big variety of pizzas, pastas and steaks. Their sirloin special (500g!!!) is must. Service attentive but not obtrusive. Highly recommended.
Written 5 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Stoffel H
Somerset West20 contributions
5.0 of 5 bubbles
May 2021 none
I have never had a bad meal at Casa Bella. I eat out in numerous upmarker restaurants but I keep om going back to them, You are also allowed to take your own wine. Mickel and Sharon, the two managers are doing an excellent job managing their staff. In summary the foof is magnificent, the staff are highly effective and sweet. Make sure you can visit them!
Written 9 May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Good day, Stoffelh1, Thank you very much for the 5-stars and for visiting Casa Bella Somerset West (The Sanctuary). We are delighted to know that you received such a memorable service from both Mickel and Sharon and that your meal was excellent. We look forward to welcoming you again, soon. Ciao, Casa Bella
Written 10 May 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Amelia H
1 contribution
5.0 of 5 bubbles
Oct 2022 none
15/10 would recommend, ask for Gift his service was excellent - attentive, friendly we would go back just for him. I had the burrata penne and my partner had the fettuccini Alfredo. Both were delicious but the fettuccine was DIVINE, can taste the pasta is homemade & cooked to perfection.
Written 6 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Casa_Bella_Dining
Hi there Ameliahs9712Nq, Grazie for your amazing review of Casa Bella. So happy to know that Gift provided you with such excellent service and that you enjoyed your delicious meal. We hope you have many more 15/10 star experiences with us. Best regards, Casa Bella
Written 7 October 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Casa Bella The Sanctuary, Somerset West - Menu, Prices & Restaurant Reviews - Tripadvisor

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