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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Cafe, International
Special Diets
Vegetarian Friendly
Meals
Breakfast, Brunch, Lunch
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meals, features
Reviews (322)
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Traveller rating
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51
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Reviewed 26 May 2023 via mobile

Had a noon brunch - 3 of us. Place was not busy, yet food took 20min to arrive. Only 2 meals arrived - pan cooked 4 eggs at a time so I had to wait. Eventually received a plate with cold mushrooms - these were...cooked with the others and left to stand. Should really do better! Staff were load - talking amongst themselves - but friendly & attentive.More

Date of visit: May 2023
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Reviewed 20 April 2023

Loved it. They have Illy coffee. A favourite. Lovely spot to just watch the world go by. Just super. Service good too. Be careful what you wish fo if you ask for a big coffee - supersized.

Date of visit: March 2023
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Reviewed 10 April 2023

I urge no one to go here. They rip you off. I paid by credit card twice and they claim transaction doesn’t go through even though you get a message on the phone saying payment made! The manager Lisa promise to reimburse. This goes on...and on with no reimbursement. Am now going to launch a fraud claim with my bank. A customer should not have to deal with this. I strongly suggest no one uses their credit card machine. Better still avoid this place! Prof Paul watts.More

Date of visit: April 2023
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Reviewed 5 April 2023 via mobile

We went to Essence Restaurant in Franschoek expecting the Food to be good. We waited 1 hour and 20 min for our food. Order was easy plain food like 2 chicken salads, wrap, bobotie and livers. The Chicken salad with tomatoes and croutons was shocking....I got half a tomatoe that one could see was old as it was try. I opt out for cherry tomatoes. The salad was half portion and that for R125.00 it was chicken salad leaves and tomatoes. No croutons in both salads. Peri Peri Chicken livers was without peri peri. Toasted bread with Avo was so small. We waited 80 min for this crap!!! We saw people walking over to woolies to buy bagels to eat in the restaurant also waiting for their food. Im sorry if you want to charge high prices in Franschoek you need to deliver quick, tasty and top quality food. People I warn you dont go there.More

Date of visit: April 2023
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Reviewed 26 March 2023

Absolutely shocking service. We waited 45 mins for simple food that arrived cold. The bangers and mash had a chemical taste and there was no manager on duty to report to. Such a huge disappointment as we were so looking forward to soaking up the...beauty of Franschhoek and the good food that the town is known for. Avoid this place.More

Date of visit: March 2023
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Reviewed 22 February 2023 via mobile

Absolutely shocking service. It turned out to be a highly embarrassing visit with overseas friends when, after a wait of 45 minutes for an order of scones and a cheese platter, we walked out. It took that long to inform us that there was only...1 scone left. Not only was the place empty, we were one of two tables that left due to a wait of almost an hour for orders that never came. Staff were completely disinterested.More

Date of visit: February 2023
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Reviewed 11 November 2022 via mobile

We took breakfast here during our week in Franschhoek. The menu offers a fair choice and the prices are reasonable. The quality of the food and coffee was okay. The service was quite slow

Date of visit: November 2022
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Reviewed 5 November 2022 via mobile

Essentially an absolute sham. We waited 45 minutes for the food. When it did arrive it came ice cold. The waitress couldn’t care less. Do not waste your time with this hole.

Date of visit: November 2022
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Reviewed 17 October 2022 via mobile

My husband and I were visiting the town for a short 1.5 hours and rather than wasting time in a restaurant we thought Essence would be a great place to go for a quick lunch… Drinks and orders were taken quickly - although they had...no coke. We then waited 40mins for our bagel and burger, a member of staff come and asked us if we were ok, we said no we were waiting for food, she then went to check on it never returning. My husband then got up to ask a different member of staff and he said 10mins still. (He was serving another table a can of Coke that had magically appeared!) At which point we decided to leave it. We got up and tried to pay only to be ignored and moments later a bagel shoved in my face, we sat down again and when asked why a bagel and burger took over 45mins to prepare the waitress ignored me and walked away. No compensation was made for the shoddy service and no apologies. I get it people make mistakes our order was probably forgotten about - just handle the situation better and own up to it!More

Date of visit: October 2022
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Reviewed 25 September 2022 via mobile

After seeing the sign outside Essence about the one visitor who had a bad experience, I really wanted to give Essence a good rating. But alas no. Very average, over priced food in comparison to other places in Franschhoek and the service needs jacking up.

Date of visit: September 2022
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Reviewed 23 September 2022 via mobile

We stopped at Essence for breakfast and were quite disappointed with our experience. The service was quite poor and slow. The food was very overpriced for what it was as it was not particularly good quality food - I personally found my food to be...quite bland and my egg was rubbery and not soft poached as I had asked. I also asked twice for my coffee to be served with almond milk, but was given ordinary milk instead. Overall, we felt that we would not recommend this restaurant and felt that it was a disappointing end to our time in FranschhoekMore

Date of visit: September 2022
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Reviewed 13 September 2022 via mobile

Saw the sign that they’d had a horrible review for coffee BUT Fabulous lattes, light huge cheesecake- excellent visit!

Date of visit: September 2022
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Reviewed 24 August 2022 via mobile

The coffee was great I’m not sure why anyone would not enjoy it! The scone however…..😂 only joking, it was lovely and fresh

Date of visit: August 2022
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Reviewed 20 August 2022 via mobile

Very quiet likely due to poor weather on day we visited Stopped here as couldn’t face walking/looking any further afield due to the rain. Reasonable lunch menu - soup very tasty Service average Overall reasonably priced place to eat n centre of town

Date of visit: August 2022
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Reviewed 7 June 2022

Wonderfully authentic cappucino served in lovely contemporary cafe by a very smiley waitress. We made this place our regular stop!

Date of visit: February 2022
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Essence, Franschhoek - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about Essence

Yes, Essence offers takeaway services.

Essence is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5
  • Atmosphere: 3.5