Our okay experience at Reuben's was ruined by what happened when it came to paying the bill, and especially by what followed. We were a group of 6 and our bill was about 4k ZAR with tip. However, the staff charged my friend's credit card...for 7k ZAR, essentially doubling the amount. At this point, this could have been an honest mistake. We asked the staff to correct it but they were unable to cancel the transaction (odd, other businesses seem to be able to do that), and the manager asked us to provide banking details. US travelers will confirm that a stranger asking for banking details is a major red flag. The manager refused to pay us back in cash or use any other trustworthy payment method (e.g., PayPal, Venmo). After a week after providing banking details (when it was safe to assume that we - a group of tourists - have departed Franschhoek), the manager emailed us saying that money transfer was too expensive after all and offered us a restaurant voucher instead. This is clearly useless for a group of tourists, such as us, who visited Franschhoek for just a few days and won't be back in the near future. Reuben's seems to be run by scammers. There are plenty of great restaurants in Franschhoek. So why get scammed at Reuben's when you can have a much better experience elsewhere?More
