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Our perfectly normal and enjoyable experience was ruined by the attitude of the manager Shane on duty that evening Treated me like a second class citizen reminiscent of apartheid days when my card did not work at the table . I went to another paypoint...at entrance and the card worked first time. No apology offered by visibly hostile manager.More
Regarding the service is was excellent. Food quality is good and everyone is very friendly and ready a assist. Thank you for a wonderful well spend day. Would recommend this restaurant for family outings or visits anytime.
The Palms have always been a go to for watching Rugby on a very big screen. The vibe is always nice and you can enjoy the atmosphere with a few friends and a beer.
There is a kids play area at the back for the...family outings as well.More
Great afternoon at the Palms...kids love that they can run around and play...food is always good.....service a bit slow as it is always a bit difficult to get the busy waiters attention, but would return
Will never try again to give this place another chance. Have to drive all the way out on a dark road to get there. Nice band played with great songs. Place was not full for a Sat night. Not once did a waitress come and...ask if we wanted something to eat. Had to get up 3 times to go and ask for a menu or some assistence. Finally someone took our starter order, brought the food and informed us that she will leaving because she only has 1 table to serve???? This was 19:30. We waited for ever again for a waitress and finally stood up again to go and find one. Asked her to come and take our order but never showed her face. Only when we asked for the bill she was there in a rush??? Place is dirty also behind the bar shelves are hanging and everything full of dust. Toilets floor are full of water. Inside the tent area are lots of non smoking notices but all the smokers ignored this and the place was filled with smoke. Had to ask the manager to please attend to this as they can get a hectic fine for allowing this to happen. Well needless to say after the terrible service we got up and drove the 6 km back to Kuilsriver in the rain to get a decent meal at Bossa Soneike and they didnt dissapoint us, great food and service. I give Palms another year before they close there doors. Will defn not recommend anyone to go there.More
We took our family and friends for fathers day and my birthday for lunch on 16th June 2019. The service was horific. Food was awefull. Manager is talking more of his studies and what he wants to change than attending to the problems. 2 of...us left without eating. We will never return or refer people again. This was not the first bad experience but surely the lastMore