What a terrible experience. I'm new to Stellenbosch and heard of The palms from friends, last night eas my second night going there. The first time I went my service wasnt up to scratch, but I'm not the type of guest that complains easily, seeing...I a have my own restaurant for the last 15 years, so I know the hustle is real. But last night was a huge disappointment. I had family friends qgo came to visit from the eastern cape and they also was so disappointed. We waited atleast 20 minutes for service, I had to get up an go ask someone to come help us, they were more worried about their shift ending. When our waiter got to us, she definitely wasn't keen on serving us. She had no tableside manners and did not make us feel welcome at all. She forgot our food order amd only came back after 10 minutes to come take our oder again as she forgot what we orderd. Then she still had a problme when we ordered Shusi, because it is to big issue to order shusi on the system. We got our food after a long time, not all at once and there was no cutlery or salt and pepper, buy the time the cutlery came our food was ice cold. This was a very disappointing evening. You should get your service up to scratchMore