I ordered online because I live out of state. Even during their busiest season, the owners went out of their way to get the food to me before Christmas! We got an apple pie, scones, a pasty, a quiche, tea, and cake. The food was...still very cold when it got to us (I think it was packaged in dry ice), and it tasted very fresh when reheated in the oven! I have been drinking PG Tips tea every day since receiving my order, and I wish that I hadn't eaten all of the food so quickly! If you live out of state and are hesitating about ordering, ORDER TODAY! The food is incredible, the customer service is exemplary, and it is a special treat to have authentic British food delivered right to your door!More