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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Pizza, Grill, Pub
Special Diets
Vegetarian Friendly
Meals
Dinner, Breakfast, Lunch, Brunch, After-hours, Drinks
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meals, features, about
Reviews (252)
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244 results
Traveller rating
74
72
32
21
45
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LanguageEnglish
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Traveller rating
74
72
32
21
45
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Reviewed 5 days ago via mobile

A trip through Oudtshoorn isn’t complete without a stop at this little gem. The owner has assembled a collection of motorbikes, cars and paraphernalia which is amazing. The service and food were superb and the entire establishment is awesome with a huge outside play area...for the kids and outside beer garden which sets the scene for a wonderfully relaxed day. Just loved itMore

Date of visit: April 2021
Helpful?
Reviewed 21 February 2021 via mobile

Always a great place for families. In nature and very relaxed. Today I felt sorry for the personnel. They were clearly understaffed. They are so friendly but I could see too much pressure because they really tried their best under the circumstances. If management can...just put full strength personnel on such busy days it will be much better. We had to leave without our food.More

Date of visit: February 2021
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Reviewed 19 February 2021

On Friday 13th November, I was part of a two-couple group who decided to eat out at Smitswinkel - at my instigation. I've lived in the area for three years, and have eaten there semi-regularly in that time. The last time I ate there was...exactly one year ago. In that year, a great deal has changed. But almost none of it has changed for the better. I thought hard about what star rating to give. If I'd been there as a first-timer, three stars would have been appropriate. But I know how good the Smitswinkel experience USED to be, and the size of last night's letdown means I can't truthfully award more than one. The other couple had arrived before us. On the road, we got a phone call telling us the kitchen would be closing at 8pm. Are you kidding? What kind of serious restaurant closes its kitchen at 8pm on a Friday night? Walking in, I was informed that the wait staff don't bring drinks to the tables, and I would have to get my own from the fridge at the front of the store. Despite being seated in what looked like a bandstand gazebo, the atmosphere was funereal - no music, with surly, disengaged waiters who looked like they'd rather be anywhere else. We had to put up with a cat begging for food at the table. The toilet area was poor, with watery soap in an old Energade bottle, broken soap dispensers, and a dustbin overflowing with paper towels. All this might have been forgiven if my ribs - which I remembered as excellent a year ago, and had been looking forward to for days - were good. But they were poor, too. Overcooked, tough, and tasteless, with chips that were obvious leftovers from hours before. I know a lot of restaurants have suffered under lockdown. But Smitswinkel can't use that excuse when it's been so completely re-modelled at such obvious expense. It's ownership seem to take a view of "If all this stuff brings in so many customers, let's cram in twice as much stuff." What IS Smitswinkel now? A restaurant? A watering hole? A petting zoo? A general store? A motoring museum? I don't know what it is anymore, and I don't think its owner knows, either. It has all the marks of an absentee-run business whose owner has more interest in compulsive hoarding than serving quality food. The thing is, I remember how good this place used to be. I'd like to offer the owner some frank advice: spend more time at ground level, going back to basics. You may think your customer base is loyal enough to take anything, but there is no shortage of restaurants in Oudtshoorn. And people know they don't have to put up with declining food quality and bad service.More

Date of visit: December 2020
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Reviewed 13 February 2021 via mobile

We have visited Smitswinkel everytime we visited Oudtshoorn. I am not sure why everything was changed but I will definitely not visit again. We ordered milkshakes for the kids and was served with horribly frothy stuff that the kids couldn't drink. I would recommend to...go back to the roots of what Smitswinkel was in the past, the new one is not worth visiting.More

Date of visit: December 2020
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Reviewed 27 January 2021

An unusual and different venue - so much to see and explore. From vintage cars, to vintage bicycles and motorbikes and food and goodies and meat and and and..... Nice indoor and outdoor seating, lots of animals, great kids playground area - but alas -...place your order and then wait and wait and wait. 2 kitchen reminders and wait, and wait. Finally when the food arrived we were fed up and did not do justice to the tastes! I felt for the frontline staff who were having to deal with lots of complaints and no support from the kitchen! Seriously needs a jack up!More

Date of visit: January 2021
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Reviewed 11 November 2020 via mobile

Owners need to wakeup and make serious changes to their business. We waited 1hour 20min for food, asked for money back and left. About 6 tables around us all irritated and some with very hungry children. Almost impossible to get a coffee, actually when we...ordered at the till the girl told us to rather leave the coffee order because we will probably not get it. They take on too many tables and overload the kitchen, not fair to the chefs and the guests waiting. I recommend they shorten the menu drastically, I should have known better when we saw how extensive the menu is. I also found the place to be dirty inside and out, could have done with a good scrub during the lockdown months...More

Date of visit: November 2020
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Reviewed 8 November 2020

Good food, lots of character and an amazing toy car collection. Also has a huge outdoor area with enough to keep the youngsters entertained. Definitely worth a visit.

Date of visit: November 2020
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Reviewed 8 November 2020 via mobile

Worth a miss, dreadful probably only positive was the cold beers. You have to stand in a Q to order at the shop till- with 1 person serving and unable to work the computer and don’t dare change any items on your pizza - thats...catastrophe- have to order beers there as well. Food arrived without utensils and to get service is like finding hens teeth. The pizza was sloppy and tasteless- made with cheap ingredients- the burger and chips cold and below average. Wont recommend it and will definitely NOT return.More

Date of visit: November 2020
Helpful?1  
Reviewed 20 September 2020

We went as a reunion of 3 families. We waited more than an hour for our food. When we asked why people were served and had eaten and left before we got our food we were told " the alfredo pasta takes a long time...to cook " Unfortunately by the time it came we were past hungry and could not say if the food was good or not we were just too upset.More

Date of visit: September 2020
Helpful?1  
Reviewed 19 September 2020 via mobile

We stop for breakfast on route to Plet, 60 minutes later I ask for a money refund. Terrible service.

Date of visit: September 2020
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Questions & Answers
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Betsie B
29 December 2016|
Answer
Response from Go27590503010 |
Hi just want to know if Smitwinkel don't have any chalets or rooms maybe
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