Petiscos is your go to place for Seafood, especially the fish but unfortunately the standard is not the same anymore.
We understand if you are accustomed to amazing fish and good food here, and the standard goes down slightly, but today 29/10/2023 the standard was...not on par at all.
We ordered a seafood platter for two. The food was cold when it arrived after 10 minutes of ordering it, which doesn’t make sense. The Hake was overcooked and mushy, the mussels were 50% empty shells with no mussels in and most of the prawns were not cleaned properly with veins still in, which is basically poop you see.
We raised this with the Manager Manny and he apologized and wanted to make up for it. They brought back the same overcooked Hake and the same uncleaned Prawns with a new side of mussels and just heated up the vegetables. I raised this again with the Manager and he said this is due to the fact that we ate some of the food originally, he then implied that people are just looking for an excuse to not pay or are looking to get more food for free. He said that the only thing Management can do when a customer complaints about food after they already started eating it, is to just warm it up and give back the same plate with a little bit extra.
First of all our waiter didn’t come check on us while we were eating as she was busy with another table and we could not raise this with her. When she finally did come to us then yes some of the food was eaten like the calamari that was good but cold, some of the prawns we had to clean ourselves by removing the veins and a small piece of the overcooked fish. We didn’t ask for the platter to be replaced, we just asked for a piece of fish that is not overcooked, replace the prawns we didn’t eat, and mussels that were not mostly empty shells. To then imply by Management that we are looking for an excuse to not pay or get more food for free is not on and to handle a customer that brings something to your attention twice like this is very sad.
If Management deals with a situation where a customer complains for the first time ever, coming to your restaurant for the past 10 months and you know that we are always ecstatic about your food and service. At least handle the customer with respect and never bring back the same overcooked fish and uncleaned prawns by just warming it up and implying that we are looking for free food. We brought this to your attention as we trusted that you will own up to your mistakes and do your best as regular customers to find a middle ground but unfortunately you did not.
We didn’t eat or touch the second plate of food and send it back for the second time.
We obviously end up paying with a tip as we always do. That was never the issue, it is the right thing to do when you visit a restaurant - even though you are not happy with the food. I can unfortunately due to how this was handled by Management not recommend this restaurant.More