After a lovely walk in the gardens, we stopped at Fynkos near the top gate to enjoy a coffee. I was thrilled to find that they offer Almond Breeze unsweetened almond milk, the only brand that suits me.
My decaf almond latte (double shot) arrived...without even a suggestion of froth ontop, dead flat, it could not by any stretch of the imagination be considered to be a latte. I can't imagine why they failed to produce what I ordered, as I drink 14 to 21 lattes a week made with exactly this milk, and this was the first time it's ever presented as a complete failure. I was given no explanation.
When the bill arrived I was flabbergasted to be charged R58 for my disastrous latte. Had it been a perfect latte, I would have thought it grossly overpriced, but under the circumstances I thought it daylight robbery. The breakdown was R38 for a latte (which wasn't one), R15 surcharge for the almond milk ontop of the price already charged for the milk, and R6 for the extra shot of coffee.
This was, without any exception, the most expensive latte I've ever paid for, and the biggest failure. I asked to speak to the manager and was told she was in a meeting but that they'd call her. She didn't arrive, but a very sour-faced man showed up who didn't introduce himself. I explained what had happened, and he simply said sorry, turned, and walked away. That was it.
I'm appalled by the barista's complete lack of skill, especially considering they were using their own choice of almond milk, delivering a complete failure. I'm appalled by the price tag of an almond latte, especially their almond milk surcharge which is nearly double what is charged elsewhere. Most of all I'm utterly appalled by the person who arrived as 'manager' and his complete lack of interest in the problem. I cannot think that a person with his attitude and complete disdain for my complaint could be an asset to any restaurant.More