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Reuben's Restaurant

Dock Road | One&Only Cape Town, Cape Town Central 8001, South Africa
+27 21 431 5800
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Overview
  • Excellent51%
  • Very good23%
  • Average15%
  • Poor7%
  • Terrible4%
Travellers talk about
“rueben” (7 reviews)
“pork belly” (14 reviews)
“oysters” (11 reviews)
Restaurant Hours
CUISINES
Vegetarian Friendly
PRICE
RRRR
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Dock Road | One&Only Cape Town, Cape Town Central 8001, South Africa
All Details
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Reviews (431)
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1 - 10 of 384 reviews

Reviewed yesterday

I have eaten there on two other occassion as it was not my choice on second run. However, i thought lets give them another try and this was a friday lunchtime, not busy and i thought the food would come as i ordered, quite specific...More

Thank Linda D
Reviewed 1 week ago

I have frequented Reuben’s a few times at both the Franschoek and One and Only establishments, my previous visit was slightly indifferent if only because the bar had been set and similarly, and so were my expectations. But, redemption was at hand. Perhaps this sudden...More

Thank Mario A
Patrick_Fisher01, Manager at Reuben's, responded to this reviewResponded 3 days ago

Dear Mario A, Thank you for your perfect rating of Reuben's One&Only Cape Town. We are delighted that you visited us for the ChefAndThe Vine dinner and that you got to meet chef Reuben Riffel in person. I will be sure to pass the congratulations...More

Reviewed 1 week ago via mobile

The one&only Hotel shows high luxury environment ... on a normal level comparing to other hotels in this section. The FOOD at the Restaurant is good and the service really very good.More

Thank NataschaJeromin
Patrick_Fisher01, Manager at Reuben's, responded to this reviewResponded 3 days ago

Dear Natascha Jeromin, Thank you for your 4 star review of Reubens at One&Only Cape Town. I will be sure to forward your compliments to both, our culinary and front of house teams. We hope to welcome you in the near for another luxurious evening....More

Reviewed 1 week ago

I visited with my daughter. She ordered a classic pizza, which was not good, thick slices of tomato on top, really tasteless. I ordered the pork belly, but the sauce was extremely sour. The service was excellent though.More

Thank Floristry
Patrick_Fisher01, Manager at Reuben's, responded to this reviewResponded 3 days ago

Dear Floristry, Thank you for your review of Reuben's One&Only Cape Town and I would like to apologise for you having experienced anything less than fantastic. I would like to welcome you back again, please contact me directly on Patrick.Fisher@oneandonlycapetown.com to make the arrangements. Kind...More

Reviewed 1 week ago

Our party of 4 booked this restaurant for dinner, as a special occasion treat, and also as it is situated in one of the best hotels in Cape Town. We all ordered different meals but my main meal was too salty to eat. It was...More

Thank Pippin03
Patrick_Fisher01, Manager at Reuben's, responded to this reviewResponded 1 week ago

Dear Pippin03, Thank you very much for your feedback and I really am sorry that your experience did not meet your guests expectations. I would very much welcome the opportunity to invite you back again, if you would be kind enough to contact me on...More

Reviewed 2 weeks ago

I took my mother and 4 year old son to celebrate her 70th birthday. The ambience, service and food was just amazing. What was most appreciated was the effort they went to, to make my mothers night so special. We were both given a complimentary...More

Thank Lori045
Patrick_Fisher01, Manager at Reuben's, responded to this reviewResponded 1 week ago

Dear Lori045, Thank you for celebrating your Mother’s 70th Birthday at Reuben’s. I will be sure to thank our colleagues for looking after you, and will highlight them at our monthly colleague appreciation party. We look forward to welcoming you back for an anniversary in...More

Reviewed 3 weeks ago

If you are going to eat only once on a Sunday, eat breakfast at Reuben's in the One&Only. What a great buffet, with special dishes and friendly staff. Ordered soft poached eggs and got perfectly poached soft eggs, on a slice of great seed loaf...More

Thank Sam d
Patrick_Fisher01, Manager at Reuben's, responded to this reviewResponded 1 week ago

Dear Hurrynextvacation, Thank you very much for your gracious feedback. I will be sure to share your high praise with my team to ensure that we continue to provide world-class experiences for our guests. We look forward to have you visit us again. Best regards,...More

Reviewed 4 weeks ago

I've never seen so many choices. And the quality of the food is very good. The staff are efficient and very pleasant. We did have a dinner at the hotel also. The service was just a bit slow otherwise I would have given an excellent...More

Thank Hurrynextvacation
PatrickFisher01, Director of Food & Beverage at Reuben's, responded to this reviewResponded 4 weeks ago

Good day Hurrynextvacation Thank you for your 4 star review of Reuben's at One&Only Cape Town. We are disappointed to read that your overall experience was not to your expectations. We always aim to provide the best service and food to our guests and visitors....More

Reviewed 5 weeks ago

This is in a five-star hotel; should have been a five-star restaurant. The bar area nearby is excellent, and we looked forward to a meal here. Pizza was wrong, steak was stringy. Nice people though (very good staff).More

Thank ACBrown153
PatrickFisher01, Director of Food & Beverage at Reuben's, responded to this reviewResponded 4 weeks ago

Good day ACBrown153 Thank you for your review of Reuben's at One&Only Cape Town. We are disappointed to read that your experience with us was less than thrilling. We assure you we always aspire to deliver exceptional service with amazing food!. We hope you will...More

Reviewed 13 September 2017

We have eaten at Reuben's in Franschhoek which we love, but the restaurant in the One & Only hotel looked inviting, and we had already had an excellent breakfast there, so decided to forgo the delights of the V & A , and give it...More

Thank Paul B
PatrickFisher01, Director of Food & Beverage at Reuben's, responded to this reviewResponded 4 weeks ago

Good day Paul B Thank you for your fantastic 5 star review of Reuben's at One&Only Cape Town. We are delighted to hear that our services and food were to your expectations. Hope you will be visiting us again in the near future for another...More

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Questions & Answers
Leandri G
5 October 2016|
Answer
Response from Arvind_Meera | Reviewed this property |
Hi you need to contact the hotel directly.
0
Votes
Debra K
8 June 2015|
Answer
Response from Carl_HeinzHabel01 | Property representative |
Good day Debra K, Thank you for your question! The dress code for Reuben's at One&Only Cape Town is smart casual. Do let us know if we can assist you to make a reservation. You are welcome to contact us to make your... More
0
Votes
Debra K
8 June 2015|
AnswerShow all 2 answers
Response from Carl_HeinzHabel01 | Property representative |
Dear Debra K, The dress code in Reuben's is smart casual. Do let us know if we can asisst with making a reservation! Warm regards, Madeleen van Lill Training and Quality Assurance Manager
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, Breakfast, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Business meetings, Special Occasion Dining, Local cuisine, Child-friendly, Romantic, Groups
Location and Contact Information
  • Address: Dock Road | One&Only Cape Town, Cape Town Central 8001, South Africa
  • Location: Africa  >  South Africa  >  Western Cape  >  Cape Town  >  Cape Town Central
  • Phone Number: +27 21 431 5800
  • E-mail
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