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RATINGS
Food
Service
Value
Atmosphere

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PRICE RANGE
US$10 - US$30
CUISINES
Chinese, Thai, Japanese, Sushi, Asian
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
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Reviews (546)
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Traveller rating
224
124
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44
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LanguageEnglish
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Traveller rating
224
124
46
39
44
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All reviews peking duck sizzling beef pot stickers calamari fries salad our waiter wok
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Reviewed 4 days ago

I loved Haiku. Would have given *no stars* but gave one. Four of us went on Saturday. It's now upstairs as they are renovating downstairs. The menu is now twice as expensive so I guess patrons are paying for the renovation. Wine was R200 a...glass. Lol! We had dim sum for starters . It was lovely but our mains were total disasters. Four people and three mains delivered. Our waiter must have introduced himself to us about 10 times over the evening. When asked about the fourth meal which was the same as Stan's except not rice but roti we were told it's wasn't on the list. In the meantime Brian ate some of Stan's lamb curry with roasted cumin and said it tasted like tomato bredie.. no curry and sweet. We all agreed. Theo had green curried cheese... bland as hell. I had chicken breyani.. wasn't bad but I have had better, just too dry. 15 mins later Brian's food arrived but it was the wrong curry and sooooo strong. Tried to send it back.. the waiter refused to take it back to the kitchen. So we canceled that order... nobody could eat it. 15mins later the roti arrived... we were all gobsmacked... we asked the waiter why as we were just about done and had canceled that mains .. what were we supposed to do with a plain roti and the wrong curry. He said don't worry you won't have to pay for the error. We told him to bring the bill. When it arrived all the dishes correct and wrong were on the bill. We said ... revise... he said ... can't... so I deducted the curry and roti and paid the balance sans tip. The parking security guy told us that since the old chef left there has been complaint after complaint. He said a lot of the old clients are never coming back. We told him to include us in that tally. A disaster of an evening.More

Date of visit: May 2022
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Reviewed 19 February 2022

Awesome Asian restaurant in the Cape Town city center close to the nightlife of Long Street. Looks like a beautiful restaurant for special evenings

Date of visit: December 2021
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Reviewed 4 January 2022 via mobile

Something is very wrong with this restaurant. We have been coming to Haiku for years, and absolutely loved it. However, in this most recent trip, it was a terrible and almost embarrassing experience. The food was still good, but the service was atrocious. A few...examples: a very surly manager met us adverb we arrived, and while seemed annoyed with our request to be at at a table more to our preference than the one booked for us; the waitress in our section appeared to be actively avoiding us and it took us ages to get our menus and drinks orders; one friend had to ask 4 times for his drink; when the wine arrived, they had no wine glasses and served it to us in champagne glasses; there was no icebucket for the wine either; a second bottle of wine was different to the one ordered but had no label so had to be carefully scrutinized for this to be established. Such was our annoyance that we caked the manager to complain about the service and litany of issues, and he just stood there and said all he could do was apologize (and indeed that was all that was done, without even an offer of a complimentary drink even to our friend who waited 30 minutes to be served and had to threaten to leave without paying before it was eventually served). This was our final meal of our trip to Cape Town, and what should have been a highlight was a true disappointment. I don't know what happened, and from the attitude of the management last night it seems they don't really care, but this place needs some people who actually know what they are doing if it is ever going to survive. That said, I doubt very much this place will still be in business in a years time. Which is sad, because it used to be really good.More

Date of visit: January 2022
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Reviewed 14 November 2021 via mobile

I went with my wife on what was supposed to to a romantic night out. The reception was warm and welcoming. I was presented with both the Haiku and Awara menu and we both opted for the Haiku menu as we had very fond memories....We ordered a behl Puri starter. It was a huge bowl of dry unbalanced rice crispies and nuts with a small drizzling of sauce on top. It was not pleasant at all. I would suggest it be served in a flatter bowl so that the sauce can cover the behl Puri more consistently. We had to ask for more sauce and even then it wasn’t right. I ordered the ginger seafood wok. I did not realise wok meant deep fried seafood in a batter. It was absolutely drenched in oil. The ginger was very subtle. The calamari was so tough I could not cut through it. I asked the waiter and he changed it for a softer but even more drenched calamari. I had egg fried rice with that and that was the only part of my meal that was OK. My wife had chilli chicken, which was under the dimsum heading. My wife was expecting dumplings but instead got way overspiced over salty doughy chicken pieces that was horrible. The waiter suggested fried brochilli salad to accompany that which was so salty, soggy and spicy it threw the balance out even further. Only the top pieces of broccoli were tasty and crispy. R600 later I would have been far happier with KFC. All in all a very disappointing experience at an over priced restaurant which will not see us again for a long time to come.More

Date of visit: October 2021
Helpful?1  
Reviewed 29 August 2021 via mobile

For almost a decade we’ve been going tonHaiku every single time we visit Cape Town. This time our waiter was too busy to come serve our table of 10 and tried his best to avoid us. Completely out of MCC - in Cape Town!!!! But...suggested a R1800 bottle of Moet instead. Food was still good but the Peking duck is just not what it used to be. This has always been such a gem and one of our favourite places in the country. Truly hope management pulls it together because too many phenomenal places in Cape Town to survive like thisMore

Date of visit: August 2021
Helpful?1  
Reviewed 25 April 2021 via mobile

Haiku has always been a go to great restaurant but my experience last night has made it a ‘never visit again’ restaurant. The food was frankly shocking. Pot stickers were doughy, cold an inedible. The Gunpowder calamari tasted like it had been re heated amd...somehow I ended up with two Main courses both of which were inedible. The Angry duck was totally un inspiring and again cold and the rib eye was overdone to the point where it was chewy. The rest of the family’s food was equally as bad - the sizzling beef was drowned in pepper and the Peking duck was so tough the kids ended up making vegetable pancakes. First time in my life I can recall Peking duck being left in eaten in my family 😡. It was an expensive meal for what it was but frankly that’s not the point. If restaurant’s hope to survive they cannot simply just open there doors and expect patrons to put up with poor quality to this extent.More

Date of visit: March 2021
Helpful?1  
Reviewed 16 October 2020

Cannot believe this restaurant. Felt like i was eating at a fish market. The chaos is unreal. They want to charge R250 for a bowl of thai curry (nothing served with it- you have to order ur rice or noodles separately) but they can't get...their basics right. We had to find a waiter to get our order taken after 30 minutes of waiting. The starter was laughable. We ordered prawn and avo tempura and literally got 2 slices of fried Avocado and 2 fried prawns. NO CUTLERY. So we had to eat with our hands and then no wipes were given before or after. No straws with the drinks they asked us to stir it witha chopstick. Ordered an indian curry that was supposed to come with rice but came with naan instead but noone informed us of this change. Also ordered water and got given a 1.5lt bottle (also with out the waiter telling us). Also the fish curry was soooo salty. Kitchen was closed so we couldn't do anything about it. Can't believe i paid so much for a meal and feel so cheated. Not even an after dinner mint with the 4 figure bill.More

Date of visit: October 2020
Helpful?2  
Reviewed 11 March 2020 via mobile

This was one of my favourite restaurants especially when one was part of a large group where you had a great selection of tapas which was wonderful for sharing. The menu has now changed and it is now not a tapa restaurant. The food was...poor service was haphazard with no structure on delivery. This was fine when it was a tapa restaurant and we could share. Now one person can be served their food and be finished dining before the next person even receives their food. In addition the quality was not good with hard dried out noodles and a prawn which had 4 times more batter than fish. Never againMore

Date of visit: March 2020
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Reviewed 17 February 2020 via mobile

Invited in by the doorman because bhukara was closed for refurbishment and we are so pleased we were. We ordered some sushi for starters and there was enough as a main course. The 2 main courses were plenty big enough to be split. One would...have been enough for the two of us to share. Don't be put off by the big portions though because the food was excellent. We are only here for another 4 days but we will definitely be going again!More

Date of visit: February 2020
Helpful?1  
Reviewed 6 February 2020 via mobile

We arrived with an uber to this restaurant, is not the best neighborhood. We got to chose the table. We had some problems in the beginning with the drinks because we got warm sparkling wine, but I asked if I could change it and it...was okey. We tried to order some white wine chenin blanc, but all was empty, so we ended up with one cheap souvignon blanc because this was one of the only cold ones they had. The dumplings was good, and the main course was okey. We ended up with 2050 ran. So okey price for 4 persons eating stater, main course and shared one dessert. Had 2 wines, 2 beers + coffee. All in all okey, but I'm not coming back because I missed the good service.More

Date of visit: February 2020
Helpful?1  
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joanac383
23 December 2018|
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Frequently Asked Questions about Haiku

Haiku is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3.5