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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Bar, Grill
Meals
Lunch
FEATURES
Outdoor Seating, Seating, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
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features, about
Reviews (154)
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127 results
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58
33
19
11
6
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LanguageEnglish
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Traveller rating
58
33
19
11
6
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Reviewed 16 September 2020 via mobile

During level two lockdown we had booked to stay at the Sun City Cabanas during the week. We arrived to find that the Cabanas were under maintenance and to our surprise was upgraded to the Sun City Soho hotel. We weren’t informed that all the...activities were also shut down during level 2 and relayed this message to the Soho hotels front desk manager. She apologies on behalf of the agency and gave us access to the 5 star Sun City Palace of the Lost City’s pool. We spent the day at the Pool with amazing views, waitering services, shaded lazy boys, masseuses and sipping mocktails. The only thing I can fault was that there was no non-alcoholic beers available.More

Date of visit: September 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2020

The Palace Pool was where we spent most of our time. Waiters were friendly and tried their best. The lifeguard was another issue. He was not watching the kids in the pool, but was walking around and looking at the guests sitting in their loungers.(For...what?) I complained about him many times.He must do what he is hired to do! Not enough monitoring from the Managers.More

Date of visit: January 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 February 2020 via mobile

Pool side seating seemed crowded. It almost seemed the staff wanted everyone close to hand for drinks or food. Worst was the 4 hrs of very loud music being played by the Palace. We moved as far away as possible but it was still a...bit of a joke. Not at all what I was expecting. Lots of staff on and service was good for africa. Food was nice.More

Date of visit: February 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 January 2020

We were allocated room 230 at the Palace. Room is just above the tusk bar. Staff at Tusk bar start making loud disturbances by screaming and talking at around 6h00 am. During your stay patrons of tusk bar noisy as well as noise of moving...chairs go on the entire day. The most irritating noice and disturbance. Reported to Francois @ guest relations. Hopefully he will address this. We had a very uncomfortable stay in room 230.More

Date of visit: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 December 2019 via mobile

This is the best place to relax in the resort as its not too busy but would have been nice if they had more loungers. Waiters are very slack and service is very slow like they all very unhappy in their jobs.

Date of visit: December 2019
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 October 2019 via mobile

The photos of the poo in the pool, grass and pool side say it all for me . Plus it’s not heated super cold !

Date of visit: October 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 August 2019 via mobile

Very friendly staff. The bar menu for light meals was a bit thin. Waiters also did not know their menu. Other than that a nice relaxing atmosphere

Date of visit: July 2019
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Reviewed 29 April 2019

Cocktails of note! Wonderful service. Enjoyable snacks. Surrounded by the exquisite palace and pool area.

Date of visit: April 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 April 2019

It's great. Not the same as Atlantis, but it's better than Sun City restaurants. Of course, that is how it's meant to be and it delivers

Date of visit: May 2018
Helpful?
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Reviewed 22 March 2019

Our group was totally in awe of the swimming pool and took many pictures, whilst I sat and enjoyed a cocktail at the bar with one or two others.

Date of visit: March 2019
Helpful?
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Reviewed 22 March 2019

One of the best things about the PALACE. Great pool, not overly crowded, attentive service and excellent food offering, with the exception of disappointing pizzas.

Date of visit: March 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2019

Poor service necessitating having to go from sunbed area to bar to order food and drinks due to lack of staff action although we had about 6 visits from massage staff in that time pestering if we wanted a foot massage.

Date of visit: March 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2019

All of the servers are great and helpful. Nothing is too much trouble. When ordering our food each day, we ask for Patrick and he does a great job!

Date of visit: February 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 February 2019

Excellent pool area crystal clear water and plenty of shade if required. We were there mid-week and there was planty of space available. No complaints whatsoever, thoroughly enjoyable and peaceful. 100%.

Date of visit: January 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2019

Love the palace pool deck. The hotel offer staff the bring drinks and food. Getting a massage pool side is another relaxing feature of spending the day at the pool.

Date of visit: December 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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biggswest
24 July 2019|
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The Palace Pool Deck, Sun City - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about The Palace Pool Deck

The Palace Pool Deck is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 4