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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Steakhouse
Meals
Lunch, Dinner
FEATURES
Takeout, Reservations, Seating, Parking Available, Validated Parking, Serves Alcohol, Full Bar, Table Service, Highchairs Available, Wheelchair Accessible, Waterfront
Reviews (209)
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198 results
Traveller rating
82
63
27
13
13
Traveller type
Time of year
LanguageEnglish
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Traveller rating
82
63
27
13
13
Show reviews that mention
All reviews steak calamari amazing food and service cooked to perfection umhlanga
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Reviewed 1 week ago

My husband and I were in Umhlanga on our honeymoon from Australia, and were so excited to try a delicious South African steak at Butcher Block on The Pier. To start, the booking process was smooth and easy. We were seated quickly indoors, and straight...away the customer service was efficient and friendly. Our waitress was excellent! Most importantly, the food was sensational. My husband had steak with a side of mash, which was one of the best mashed potatoes he had ever eaten! The steak for both of us was cooked to perfection, and we were left impressed till the last bite. On top of all of this, the manager went out of his way to call us an Uber back to our hotel, and walked us out the Uber as well. We cannot wait to return next time for lunch!More

Date of visit: June 2022
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Reviewed 21 March 2022 via mobile

As soon as we arrived we felt so welcome and not at all rushed. Our steaks were cooked perfectly well and the taste was incredible! We were served by Lungile and she was so friendly and knowledgeable about the menu. It was so good we...went back the second night! Definitely worth a visit if in the area!More

Date of visit: March 2022
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Reviewed 4 February 2022 via mobile

My wife and I went for a late lunch and ordered the hake and prawn special. The fish was cooked to perfection and together with the inclusive wine it was a pleasant experience. The bill came and we paid in cash giving the waitress two,...two hundred Rand notes. The change we received did not even equate to change of R300 let alone R400 and since the waitress was under no pressure (there was only two other diners) it was obviously not a "mistake." How sad and disappointing.More

Date of visit: February 2022
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Reviewed 1 November 2021

So we decide change of scene is called for so as couples decided let's try out Umhlanga branch little did we know that our evening was about to become a living nightmare. We ordered the shisa nyama platter , we did realize that you meant...it literally . The meat was burnt to the point that it tasted bitter and it was also dry , seeing that we can't eat this even if we tried we spoke to a waitress who in turn sent the manager over who did not introduce himself nor state his position he just arrogantly told us " he does not see anything wrong with the food, I then asked him to taste it at showed the wings that were pitch black. He then walked away never To be heard from again. We asked for the bill asked to see him as the staff had now informed us that his new was Lucas and the manager of that franchise, an hour later still no Lucas . Out fo the 7 of us only 1 person got a decent plate . From when we arrived the hair on the table and dirty glasses we tried to not let it bother us but the last straw was the crappy food we were served with rudeness from the manager. So we paid their R1700 bill and asked for the nearest fast food place so we get something to eat as we left that place starved . I regret going to that place it ruined our night and ontop of that it was meant to be a celebration dinner of which it ended in all of us upset and hungry. I would love to hear how this issue of the rude and arrogant manager will be addressed ohh and how can I forget the coal they gave to us and called a meal I have attached some pictures. npmiya1@gmail.comMore

Date of visit: October 2021
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Reviewed 9 May 2021 via mobile

We decided to give Butchers Block Umhlanga (opp The Pearls) a try for a nice chilled Mother’s Day lunch - just hubby and me! We ordered our starters soon after we arrived at about 1.15 and our mains shortly thereafter. Our starters arrived about half...an hour later - longer than expected but acceptable (just to add at this point that although it was Mother’s Day Butchers block was not that busy!) and, even though the sauce on my calamari was not what I had ordered, it was still very tasty and I was prepared to overlook that! Once our starters were done, we were ready for our mains - one surf and turf and one steak with wild mushrooms and prawns. We watched the next door table get their starters, finish them and then get their mains which looked remarkably similar to ours, pay and leave. Our mains were still conspicuous by their absence! After an hour had elapsed during which time our waitron had told us the food was on the way once or twice, I started to get ‘hangry’! I demanded we were told what was happening and when our food would be coming! I was told it was being plated! My husband got up to go and have a cigarette and declared that if the food had not made an appearance when he returned we should rather just ask for the bill and leave. I passed this information on to the waitron and asked to see the manager! Hubby returned to no food swiftly followed by the manager! I told him it was unacceptable and we wanted our bill sans our mains. As he was apologising (sort of) but blaming the waitron for not telling us there would be an hours wait (how long does a medium rare steak and a couple of prawns take to cook I ask myself!) our food arrived looking slightly anaemic but more annoyingly sporting mashed potato in place of a baked potato for hubby! This was really the final straw! The food was sent back, the bill requested and we left feeling very hungry, deeply disappointed and annoyed that Mother’s Day had become a battle ground! I will never darken their doorstep again!More

Date of visit: May 2021
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Reviewed 1 April 2021 via mobile

Absolutely terrible experience, booked restaurant week special but waitress and manager had no idea. Ordered off menu, wife got halloumi skewers, could possibly have been but definitely tasted old/off. I got bone marrow to start, was average but some of the deeper parts of marrow...were stone cold and not cooked. Wife ordered sirloin which was fine, I ordered rib eye, arrived 5 mins after wife’s order and could’ve been any cut of meat, indistinguishable from sirloin. Ordered medium rare but meat was cooked blue, sent back and came back slightly more cooked. Ended up eating wife’s steak and taking undercooked rib eye home for dogs. Heard one other table absolutely slamming the manager for poor service. Will definitely definitely definitely never be returning here.More

Date of visit: April 2021
Helpful?3  
Reviewed 28 March 2021 via mobile

First time visitors and it had some ups and downs… Lots of out of stocks on the menu my wife had to reorder her main meal 3 times…. Service was lacking especially with the drinks… The food was absolutely very good and i hope the...service and short stocks get sorted and the we will give it another try.. Till next timeMore

Date of visit: March 2021
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Reviewed 21 December 2020 via mobile

10/10 presentation, staff, quality and value well done to this dedicated and well run Resturant in the middle of a sea of Resturant’s you stand out head and shoulders.

Date of visit: December 2020
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Reviewed 20 December 2020 via mobile

What a find. You need to experience this new venue, the food is exceptional and the ambiance is authentic, we’ve tried a few in town and this rates tops.

Date of visit: December 2020
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Reviewed 30 November 2020

I thoroughly enjoyed a wonderful steak and a great bottle of wine during my stay in Durban .. this is a very nice places to go .. good food, nice wines, and very good service .. you won't be disappointed.

Date of visit: November 2020
Helpful?1  
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Questions & Answers
Ask a question
giomarcondes
17 February 2016|
Answer
Response from Robynne S | Property representative |
Dear Giomarcon, I am not being in least way defensive. If a customer has a complaint and we are made aware of it we are always more than happy to rectify the problem. If there is a problem with a cut of meat then we will... More
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Frequently Asked Questions about Butcher Block

Yes, Butcher Block offers takeaway services.

Butcher Block is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4