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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

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Details

PRICE RANGE
US$15 - US$20
CUISINES
Seafood, European
Reviews (519)
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453 results
Traveller rating
155
144
78
33
43
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Time of year
LanguageEnglish
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Traveller rating
155
144
78
33
43
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All reviews seafood filet fish tank an aquarium sharks ship venue
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Reviewed 13 May 2021 via mobile

Writing this review as we sit in the restaurant having made a dinner reservation and arriving at the restaurant at 6:20pm. The ambience with the fish tank is appealing. We ordered the seafood which was fresh but lacked in flavor and authenticity. We tried ordering...dessert at 7:35pm and was told very rudely by the waitress that the kitchen was closed for any further orders. The restaurant is currently full with most tables still on their main meal and the kitchen is closed. Poor service. Place does not meet expectations.More

Date of visit: May 2021
Helpful?
Reviewed 9 April 2021

One of my favorite restaurants indeed. Sitting at the fish tank wall is my favorite thing to do, it is relaxing and to have a good glass of wine while doing so is the best thing ever. The wine selection and food pairing is brilliant....The seafood is gorgeous. The service needs to be worked on. All in all, I will return.More

Date of visit: March 2021
Helpful?
uShakaMarineWorld, DO at Cargo Hold Restaurant, responded to this reviewResponded 12 April 2021

Hi Larce, We are so glad to hear that you joined us for a meal, our happy place as well is sitting at the fish tank. It is so great that you reserved our favourite seat in the house and enjoyed your meal. We would...More

Reviewed 22 November 2020 via mobile

Dont expect a warm welcoming front door greeting, as one may expect for a fine dining restaurant. Most average waitrons, no smiles all round the room, just going through the motions. Food soo far below average. Sirloin was overdone, as were the prawns and kingklip....Dessert was nice however we wont be be visiting again sadly.More

Date of visit: November 2020
Helpful?
uShakaMarineWorld, DO at Cargo Hold Restaurant, responded to this reviewResponded 25 November 2020

Dear Stephanie N, Thank you for bringing this to our attention. Please can you provide me with your contact details as management of Cargo Hold would like to communicate with you. kindly email your contact details to mkt@ushakamarineworld.co.za, if you are unable to respond on...More

Reviewed 2 March 2020 via mobile

We turned up without a reservation but this wasn't a problem as it was not busy. The waitress asked for our drinks and then meal order. When the main meal arrived I realized that we didn't have a napkin and requested one from another waitress....Our waitress never came to ask if we were enjoying the meal, I would say they just serviced the table on a basic level but no other attempt to make you feel welcome. The food was average, we had the fish of the day and it comes with rice and chips. The rice was bland. When we left I tried to had eye contact with a man who seemed to be the supervisor, but he looked away and no one thanked our visit. Disappointed about the service experience, the big tank is worth seeing and our dish was just average flavour.More

Date of visit: February 2020
Helpful?1  
uShakaMarineWorld, Marketing at Cargo Hold Restaurant, responded to this reviewResponded 4 March 2020

Good day Thank you for bringing your dissatisfaction to our attention. We truly appreciate when our valuable guests take the time to express their experiences to us. It helps us re-evaluate areas of the business we may have overlooked and helps regain focus. We sincerely...More

Reviewed 1 March 2020

It was a really cool restaurant with really good food. Ate there for lunch and managed to book a table the same day with a seat next to the tank.

Date of visit: February 2020
Helpful?1  
Reviewed 29 February 2020 via mobile

To eat at Cargo Hold is always an experience. The food is delicious but we have one sour taste and this is the fact that I had to prepay 150 ZAR per person x 20 for the reservation. I was told that the money would...be deducted from the bill. But the waiters didn't know. So the payment was chaotic.More

Date of visit: February 2020
Helpful?2  
uShakaMarineWorld, Marketing at Cargo Hold Restaurant, responded to this reviewResponded 4 March 2020

Good day Thank you for bringing your dissatisfaction to our attention. We truly appreciate when our valuable guests take the time to express their experiences to us. It helps us re-evaluate areas of the business we may have overlooked and helps regain focus. We sincerely...More

Reviewed 27 February 2020 via mobile

An aquarium serving food in a remodelled ship’s hold! On the face of it, interesting. But at lunch it is a miserable drab interior, lacking any sort of energy from the lethargic staff. Unexciting menu, no bread, dreadful dessert selection. Overall, this is a tired...tourist trap leveraging off the theme park. We were recommended to try it by the hotel driver who has obviously never been there! Food not a disaster because we knew to tread carefully: Greek salad, fries and kingclip fillet were all ok. But the ambience is dire. Could be ok with children who could be interested in the fish but in general not recommendedMore

Date of visit: February 2020
Helpful?
Reviewed 4 February 2020

Good Food, need to check seating a bit dirty but everything else is very good..... nice underwater fish.More

Date of visit: January 2020
Helpful?
uShakaMarineWorld, Marketing at Cargo Hold Restaurant, responded to this reviewResponded 13 February 2020

Good Day Elize, Thank you for bringing your experience to our attention. We appreciate when our valued guests take the time to provide us with honest, open experiences as it helps us as a business re-focus on areas we may have overlooked. Your complaint is...More

Reviewed 9 January 2020

Trio of shellfish platter overall was tasty. Prawns a bit small. Muscles extra not to good. Didn't have langoustines. Expected more.

Date of visit: January 2020
Helpful?
Reviewed 22 November 2019 via mobile

Absolutely serene atmosphere, staff are most welcoming and sweet. The food well served in very kind portions. A pleasant experience overall.

Date of visit: November 2019
Helpful?
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Questions & Answers
Ask a question
ClaireV327
15 October 2018|
AnswerShow all 2 answers
Response from stuart b | Reviewed this property |
Call the restaurant for bookings
0
Votes
CjW255
12 December 2017|
Answer
Response from SaleenXTRM | Reviewed this property |
Hi there. Unfortunately you had requested a refund on my trip advisor post. I only reviewed the property I don't own, lease or manage it. Sorry but I have nothing to do with this establishment.
0
Votes
Mel9303
6 March 2017|
AnswerShow all 5 answers
Response from uShakaMarineWorld | Property representative |
Hello Mel9303 It is better during day due to more light but at night the tank is still very much visible. We look forward to your visit.
0
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Frequently Asked Questions about Cargo Hold Restaurant

Cargo Hold Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4.5