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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Steakhouse, European
Special Diets
Gluten Free Options
Meals
Lunch, Dinner, After-hours
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meals, features, about
Reviews (3 347)
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2 686 results
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1 341
797
289
134
125
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LanguageEnglish
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Traveller rating
1 341
797
289
134
125
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All reviews steak t bone oysters oxtail creamed spinach ribs nelson mandela square wine cellar meat lovers south africa mouth watering johannesburg cuts kudu meats biltong sa
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Reviewed 4 weeks ago via mobile

We have been here numerous times in the past but before Covid We came bak to celebrate my son’s birthday The service was average and the starter fairly good The main meal was a disaster We were a party of 6 5 of us ordered...steak All 5 were wrong I ordered medium rare got medium well The others ordered medium or even medium well and received medium rare to raw The manager acknowledged the mistake and asked us to swap the plates around We all had different cuts Was not possible He shrugged his shoulders and walked away No explanation no apology at all We were charged the full amount Their arrogance probably doesn’t effect them because they rely on tourist and business people not regulars Worst steak of my life Will never go backMore

Date of visit: January 2024
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Shaun Novitzkas, General Manager at The Butcher Shop & Grill, responded to this reviewResponded 4 weeks ago

Good day , Thank you for your feedback and would like to apologise for the steaks been incorrectly grilled - the manager on the evening offered to replace all the steaks and not swop your steaks, there was positive feedback and approval of the espetada...More

Reviewed 25 January 2024 via mobile

The butcher shop offers large good value portions of food. Avocado and prawns was a massive portion of both - felt like 2 avocados on a plate but prawns were not tender. Ostrich main was very good. Lamb shank was tasty and a huge portion...which i could not finish. The wine by the glass options were very good and fair value. I really liked the merlot. Unfortunately a family near us had a 2 year old with a tablet on full volume for 20 minutes and the waiting staff did nothing to stop it.More

Date of visit: January 2024
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Reviewed 16 November 2023

This spot is upscale and affordable. The food quality of the food was good. Will eat here again on my next visit to Johannesburg.

Date of visit: November 2023
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Reviewed 17 October 2023 via mobile

We visited this place on our recent visit to Johannesburg. My wife & I both had their slow roasted lamb dinner. The lamb was nothing short of terrific, it was tender and flavorful. They have a good wine list, and the atmosphere was very welcoming....However, the service was lacking. It was hard to get our waiters attention. Once we received our food, we never saw our server again.More

Date of visit: October 2023
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Reviewed 15 October 2023

Good restaurant for taste good meat plates, the soup are good to. The price are regular, you can choose your piece of meat and ask for the cooking

Date of visit: August 2023
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Reviewed 6 October 2023 via mobile

Excellent restaurant. The steaks are great. excellent service. We had a family meal and had a great time. Everything is really perfect

Date of visit: October 2023
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Reviewed 25 September 2023 via mobile

Delicious cut of meat and wine to accompany it. What would have made this a 5/5 would have been the less pushy waiter over my wine selection (seemed as if he was under a wine-house commission) and getting the right billing of what i consumed....I will go back but will be careful with these aspects.More

Date of visit: September 2023
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Reviewed 2 September 2023 via mobile

An enjoyable spot on Nelson Mandela Square; obviously quite touristy in clientele - however it’s the food was delicious. Great wine options. Enjoyed the Game of the Day option (Kudu) - really well cooked to preference. Napkins could do with a stronger wash/bit of bleach,...just a thoughtMore

Date of visit: August 2023
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Reviewed 7 August 2023

Great time spend at The Butchershop , we havent been since the beginning of the year - what a great new look, they have done a major revamp and it looks amazing - what a change, we were a party of eight and they were...full, very nice vibe - food & service great, must visit when you in SandtonMore

Date of visit: August 2023
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Shaun Novitzkas, General Manager at The Butcher Shop & Grill, responded to this reviewResponded 9 August 2023

Thank you for sharing

Reviewed 29 July 2023

Extremely disappointing. Poor standards across the board. Dirty table cloth, slow service, plates left on table, drinks didn’t arrive. Food quality not on par with other restaurants. For instance trumps much better food and service and papas infinitely better. Fillet steak totally raw on medium...rare - after much discussion recooked it and it came back cold in the middle This place used to be good but now seems to be a tourist trap. Trumps not perfect but v good, papas very good. Otherwise leave Sandton and go to a resturant such as marbleMore

Date of visit: July 2023
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Shaun Novitzkas, General Manager at The Butcher Shop & Grill, responded to this reviewResponded 9 August 2023

Thank you for sharing your experience , we appreciate the feedback in order to help improve where we can. Please advertise other restaurants on there platforms as this is for feedback jn regards to the Butchershop and not all restaurants you may have visited Regards

Reviewed 18 July 2023

Upon ordering my rump I asked to waiter to ensure it is a nice thick cut as I like my steaks medium rare. When the steak arrived it was slightly thicker than a minute steak. The waiter advised that I can go to the butcher...so they can cut it to my liking. The manager as well as the butcher told me that they cannot give me a thicker cut as that is the cut of all their rump steaks, irrespective of preference. They will however cut me a bigger steak(more grams) but will not cut me the same standard size steak, just in a thicker cut. One expects that a premium steak house that charges premium prices would be able to provide decent service and able to prepare a steak according to your liking. Very poor attitudes displayed by both the manager as well as the butcher and needles to say food was below average.More

Date of visit: July 2023
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Shaun Novitzkas, General Manager at The Butcher Shop & Grill, responded to this reviewResponded 31 July 2023

Good day - we appreciate the feedback - as mentioned by the Manager on the day - we have pre cut options on the menu - clssified as a standard cut or we have our displayed meat , where the team will cut you a...More

Reviewed 6 June 2023 via mobile

This place came highly recommended during our stay in Sandton. However, it did not live up to the hype at all. The service was good and the staff was very nice. The food was a different story. I had chicken kebabs which were pretty dry...and tasteless. Whatever my wife had was ok but not memorable. It appeared to be a great place for groups, and was busy the entire evening (which was a weeknight). Perhaps some other menu items would fare better, but I’ll likely choose a different restaurant next time.More

Date of visit: April 2023
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Reviewed 21 May 2023

One of our party had been here pre-covid and said it was good. Not this time. There is currently some construction work obscuring the entrance to this restaurant. We were greeted warmly and promptly shown to our table. The menu shows different cuts of meat...including "Wagu". Some beef is grain-fed and some is grass-fed. Which was interesting, but there no atttempt to explain what the difference was between the two (which actually I do know). You go up to a meat-prep man and choose your cut of beef from him. Then he cooks it to your liking. There is pressure to up-sell you up to the most expensive cuts and I found this uncomfortable and unpleasant. I believe that it is not "Wagu" beef as stated. My steak was tough and had many hard strands of gristle. It was very hard to eat. It was not good quality beef. Who knows where they source their meat. I suggest a low-cost supermarket. Then the bill came and we were shocked at the cost. Then our waiter demanded a huge tip. I was angry at all of this. This place just wants to maximise money without providing the quality. It provides poor food and mediocre service. Avoid.More

Date of visit: May 2023
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Reviewed 28 April 2023

Restaurant is convinient located in the Mall of Africa. Not a real cozy place, maybe of the construction/remodel going on. Service was good, nice menu selection. We had steak and ostrich, presentation was OK, but both dishes were just average; had much better steaks and...ostrich in Joburg. Just disappointing.More

Date of visit: April 2023
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Reviewed 24 April 2023

We thoroughly enjoyed our dinner. The steak was perfectly cooked! The chips were a slight let down as they tasted as though the oil needed to be changed but it would not stop me going back. I think our waiter could have been more informed...about the wine choices in making recommendations.More

Date of visit: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
Ask a question
Dreamer323849
11 June 2019|
AnswerShow all 4 answers
Response from danip64 | Property representative |
Yes all the meat comes from halal abattoirs and all certified halal. The restaurant is unfortunately no halal because we have pork items on the menu and alcohol on the premises. Please note that all pork is cooked separate... More
1
Vote
Ami G
20 November 2017|
AnswerShow all 11 answers
Response from Gillyjump | Reviewed this property |
Sorry I don’t recall goat meat on the menu, not typical SA. Had lots of beef, spring book, kudu.
0
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The Butcher Shop & Grill, Sandton - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Butcher Shop & Grill

Yes, The Butcher Shop & Grill offers takeaway services.

Yes, The Butcher Shop & Grill is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The Butcher Shop & Grill is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 4
  • Atmosphere: 4