We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Flames Restaurant at the Four Seasons Hotel

Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
67 Jan Smuts Avenue, Johannesburg 2001, South Africa
+27 11 481 6190
Website
Today
07:00 - 23:00
Open now
See all hours
Hours:
Mon - Fri 07:00 - 23:00
Sat - Sun 09:00 - 15:00
18:00 - 22:30
More Info
Add Photo Write a Review

244 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 232: English reviews
London, United Kingdom
Level Contributor
179 reviews
104 restaurant reviews
common_n_restaurant_reviews_1bd8 163 helpful votes
Reviewed 4 days ago NEW

The food is served beautifully and cooked perfectly. Service is as great as the rest of the hotel and the views stunning. This is where we ate most of the time and the make great cocktails too. All FS bars I know have signature cocktails. Some of the appetizers i didn't much care for but the place is amazing.

Helpful?
Thank LUXTRVLXPERT
Johannesburg, South Africa
Level Contributor
59 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

The views are great, the location is perfect, the atmosphere is bang the on and the service I can't fault..... however the food was just plain and simply unimpressive. I expected so much more from the restaurant. The starter my wife had was a hard piece of supposedly cheese wrapped in phyllo pastry slapped on a plate of plain old... More 

Helpful?
Thank Poranic
mattbarber_FB2017, Director of Food & Beverage at Flames Restaurant at the Four Seasons Hotel, responded to this review

Dear Poranic, Thank you for the beautiful description of the Flames Restaurant ambiance and service. It is a magical place a top the hills of Joburg and we are very proud of it. We have made great efforts to continue our focus on service and providing the level of recognition our guests expect. Thank you for acknowledging our team in... More 

Level Contributor
3 reviews
Reviewed 1 week ago

What more can i say? The buffet was sort of OK but the mains were just downright mediocre. Service was excellent and friendly.

Helpful?
Thank Jeremiah R
mattbarber_FB2017, Director of Food & Beverage at Flames Restaurant at the Four Seasons Hotel, responded to this review

Dear Jeremiah R, We have attempted to locate your reservation without success. We did want to extend our apologies for your experience for brunch. We feel our brunch is one of the best in town. From the array of options, 2 middle courses and dessert we are proud of. After reading your review we are still attempting to understand what... More 

San Juan, Puerto Rico
Level Contributor
156 reviews
88 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago

We were 18 in our group and some ate well others not so good and for me a great restaurant should be able to manage a table of 4 or 3 tables of 6 with the same std of food quality. Most of the Bone-in Filet were returned due to medium temperature not right plus it not tender. My wife... More 

Helpful?
Thank Carlos R
mattbarber_FB2017, Director of Food & Beverage at Flames Restaurant at the Four Seasons Hotel, responded to this review

Dear Carlos R, Thank you for your feedback regarding your recent experience at Flames. It is important that we hear the positives and negatives of everyone's visits. It seems you've had both on this occasion. The consistency of our product is something we take very seriously. The bone in filet is our best seller and should normally be found tender.... More 

Johannesburg, South Africa
Level Contributor
4 reviews
Reviewed 3 weeks ago

We went to the restaurant to celebrate my partner's birthday. The staff was welcoming and very friendly. We enjoyed our lunch while looking at the magnificent JHB view. The meal was mouth watering. Great service, keep it up

Helpful?
Thank dikhutsomojapelo
1 review
Reviewed 15 April 2017 via mobile

Took a friend and her teenage daughter visiting from Germany to Flames restaurant for a 3pm coffee and cake on a Wed. I had my two kids and we thought that the Westcliff would be the perfect setting for our visitors. Nothing beats that view, atmosphere, etc... we arrived about an hour or so after the lunch time rain. Sofas... More 

Helpful?
Thank Claudia P
mattbarber_FB2017, Director of Food & Beverage at Flames Restaurant at the Four Seasons Hotel, responded to this review

Claudia P, I am happy to hear you chose our venue to celebrate your visitors in town. We are proud of our surroundings and am sure you are too! The opportunity to create a truly unique experience was missed when we couldn't deliver a quality product. We also take great pride in our pastry team and are surprised to learn... More 

Level Contributor
108 reviews
65 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
Reviewed 12 April 2017 via mobile

The venue and view remains iconic in Johannesburg. Staff very attentive and professional. Food good but very pricy...and it seems the kitchen is on a go slow... food take ages: probably not a problem when you have all night and the weather is perfect!

Helpful?
Thank GertdeBeer
mattbarber_FB2017, Director of Food & Beverage at Flames Restaurant at the Four Seasons Hotel, responded to this review

GertdeBeer, Thank you for the kind description of our venue. We are happy to hear the food and service was of good quality. Our goal is to provide you with a beautiful view with the service to enjoy it. I understand your frustration with the delay in food. This can happen but we aim to minimize at all costs. From... More 

Johannesburg, South Africa
Level Contributor
93 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
Reviewed 11 April 2017 via mobile

Horse Fortune love to celebrate my 40th birthday at this venue and it is absolutely amazing the service from the house test Carol to the waiters to everyone that actually arrange this wonderful evening was absolutely amazing food the quality of the service the quality of the venue was absolutely amazing If you're looking for a good quality and high... More 

Helpful?
Thank Ben N
Johannesburg, South Africa
Level Contributor
17 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 11 April 2017 via mobile

My wife and I went to Flames for a late lunch for our anniversary. We were seated with an amazing view over Johannesburg and anticipated a pleasant afternoon in keeping with the high standards of the establishment, were we in for a surprise! In short, the service was bad enough that I refused to pay for our meal. The problem... More 

Helpful?
Thank Antony-Zelda
mattbarber_FB2017, Director of Food & Beverage at Flames Restaurant at the Four Seasons Hotel, responded to this review

Antony-Zelda, We would like to thank you for your feedback. As a restaurant, hearing the guest experience is important for us to improve. From reading your comments, it sounds as though you dined for brunch. We are known for this on the weekends which draws many locals in to enjoy what you intended to have, beautiful view and wonderful service.... More 

Johannesburg, South Africa
Level Contributor
3 reviews
Reviewed 7 April 2017

That this restaurant continues to get bad reviews and nothing is being done about the shocking food is a huge disappointment! Had I read these reviews before booking I would never have gone yesterday. It wrecked my anniversary lunch with my husband and Matt (Banqueting manager) attempt to make it up with a free drink is simply not adequate. I... More 

Helpful?
Thank goddess1964
Sebastien_CARRE, General Manager at Flames Restaurant at the Four Seasons Hotel, responded to this review

Dear Goddess1964, Thank you for your feed back for which we take good note. We welcome literally several thousands new and regular patrons at Flames Restaurant each week for whom we take pride in providing a wonderful lunch and dinner experience. We are therefore disappointed to read that your lunch did not meet with your expectations on this occasion and... More 

Travellers who viewed Flames Restaurant at the Four Seasons Hotel also viewed

Johannesburg, Greater Johannesburg
Johannesburg, Greater Johannesburg
 
Johannesburg, Greater Johannesburg
Johannesburg, Greater Johannesburg
 
Johannesburg, Greater Johannesburg
Johannesburg, Greater Johannesburg
 

Been to Flames Restaurant at the Four Seasons Hotel? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
European, Vegetarian Friendly, Gluten Free Options
Meals
Breakfast, Lunch, Dinner, Brunch
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Valet Parking, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Bar Scene, Groups, Romantic, Special Occasion Dining, Business meetings, View, Child-friendly
Open Hours
Sunday
09:00 - 15:00
18:00 - 22:30
Monday
07:00 - 23:00
Tuesday
07:00 - 23:00
Wednesday
07:00 - 23:00
Thursday
07:00 - 23:00
Friday
07:00 - 23:00
Saturday
09:00 - 15:00
18:00 - 22:30
Location and Contact Information
  • Address: 67 Jan Smuts Avenue, Johannesburg 2001, South Africa
  • Location: Africa  >  South Africa  >  Gauteng  >  Greater Johannesburg  >  Johannesburg
  • Phone Number: +27 11 481 6190

Questions & Answers

Questions? Get answers from Flames Restaurant at the Four Seasons Hotel staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?