I had dinner on my own while watching a lightning show across the valley, which was quite magnificent! My waiter was engaging, and wine-savvy, his recommendation was spot on. The complimentary bread and dips were a delicious start to my experience. I order the vegan...butternut risotto which came with tasty crispy bits as well as tossed pinenuts. Every mouthful left me wanting more, and I was blown away by the texture, taste, and flavor. I wish I had space for a vegan dessert but sadly I didn't, however, I was happy to see there were vegan options. What an incredible experience from start to finish...I would highly recommend dining here, you won't be disappointed!More

Worst breakfast experience ever. Have been a regular visitor to what was an expensive outing for soecialbfriends and family occasions. At just under R2000 for 3 breakfasts, all 3 of us were completely underwhelmed. Moved from the terrace to an upstairs balcony. Gone from full...service to self service, via a dingy, dark wending of corridors to a self service. No place settings. Even after delivery of hot main, a guest had to steal a place setting from another table. Myvmain was tiny, unattractive and almost no smoked salmon. The bill was placed centre table, while guests were still eating main and I had not called for it. Quality ofxsecond coffees poor as we were being moved on. Won't be going again. EVERMore

Hair on food It was my birthday celebration and my main meal came an hour later and… to add insult to injury hair in my food. They couldn’t even argue my hair as it was a totally different hair type. Shame. Beautiful view but …...Oh they gave our meal to the wrong person thus an hour delay but no one came to apologize until we inquired where is our meal. As a diplomat in this country I’ve seen much but not this … I’ve stayed at the Ritz in other countries but this was quite disappointing.More

When you are at an establishment like the Four Seasons, you do not expect to experience prejudice or mistreatment - and the host Nisada made us feel less than and requires hospitality training. We travelled from London and was our first time in Johannesburg, I...am a Four Seasons regular (and my wedding will be at the Four Seasons in Greece in May). We were blatantly lied to about table allocations and given poor seats despite booking weeks in advance and paying upfront, people who came after us were seated in the poor area but moved to better seating - less so about the seating but moreso the approach, we cried as we felt mistreated and asked to be refunded and leave. Musa and the senior manager stepped in and I am so impressed by their ability to ease the situation. Musa in particular should be your host and a manager, I've been to many Four Seasons and her service level is world class and her interpersonal skills are beyond her level, she is an outperformer and made us feel okay and her professionalism is beyond expectations. Nisada really almost ruined what was my bachelorette brunch and that is unforgivable, you need a better host. The host is the first point of contact and Nisada is not Four Seasons level. Musa is phenomenal - she is a natural leader and I walk away with a positive experience.More

Ok so at R525 p/p it is not cheap and you would not do it every day (actually you could not eat this much every day) but for a special occasion it is great. The buffet is excellent and has everything from fruit, yogurt (a...must try), cereal to cold meat, fish and cheese. The cooked breakfast is to order and is great, I opted for the South African breakfast that includes fillet, boerewors and bacon. Any style of coffee, juice and water all included in the price. The service was really world class and the view from the restaurant is really spectacular.More

We had the most amazing service at the Four Seasons Westcliff. The manager Ozgur has everything running impeccably. We arrived earlier than planned dueto trouble with our visas in another country, despite this unplanned arrival all was perfectly in order. The car service to and...from the airport was fantastic and easy. Bongs our driver was more than accommodating, he went out of his way to give us a tour and educate us on the city. Our arrival to the hotel was perfect the doormen were especially welcoming and fun to chat up as they delivered our luggage too. Our room was exquisite with gorgeous views. We ate at the restaurant for dinner and breakfast delicious and again due to our unplanned arrival we were late to the dining room and the chef still prepared an amazing meal. The concierge helped us with car service so that we could explore Johannesburg and was so attentive to our plans and helpful with suggestions. I can’t say enough about the staff at this hotel. We enjoyed each and every encounter we had with everyone and we can’t wait to come back.More

From the buggy ride to the restaurant all the staff were perfectly polite and extremely helpful. The food was delicious

I haven't written a review in ages though I have been travelling and dining at top restaurants. This restaurant visit was so disappointing, I felt the need to share the experience. I returned after a very long time and I will not be rushing back!...Firstly let me say, the staff from parking, reception, restaurant - all are super friendly. Compliments all around but it stops there. The service in the restaurant was super slow from receiving drinks to getting starters and finally main course. The restaurant was not at full capacity and plenty of staff were around so it begs the question if the kitchen didn't cope or were our dishes sitting under the warmer until a waiter felt like serving? It took over 50 minutes to receive our starters and another forever for our mains to arrive. All our dishes (starters and mains) were barely luke-warm and to top it of nothing to write home about. For the prices charged I expect better quality food, much tastier food and definitely it to be served hot. I happily pay top prices for 5* food, service and drinks but I absolutely felt ripped off! From the prices charged of the dishes to drinks. Perhaps if the food would have been out of this world, combined with the view....it would have made up for the very overpriced bottle of wine. I know what the wine costs in the local bottle store and I know what mark up was applied! Shame on you!More

Flames at the Four Seasons Right on top a hill, the view is incredible. I’d recommend that one should be there an hour before sunset to enjoy the beauty. The food is so well prepared and served. We enjoyed the steaks and pork belly. Service...was excellent.More

Our experience of the service at Flames was rather disappointing. We arrived on time and were seated by the maître d', and given menus. 15 minutes later we were still waiting for our waiter to come and introduce themselves, and take our wine order. We...eventually called a waiter who was milling around with evidently little to do, and he called our waiter over. This was our experience for the rest of the evening - we were ignored most of the time, and had to call our waiter over if we needed anything. We topped up our wine glasses ourselves, we had to call our waiter to get a dessert menu long after we finished our main meal, and again to place the dessert order. To be clear, this was not a busy night, and waiters were often just standing around - they were not extremely busy, they were simply inattentive. When we arrived we also mentioned to the maître d' that this was our 20th wedding anniversary, having spent our wedding night at the Westcliff. She was suitably delighted, but that's the last we heard of it for the evening - there was no mention from the waiter, and no attempt to make the evening special in any way. That was really disappointing. To add insult to injury, 20 minutes after we were sat down by the maître d' I received a call from her on my mobile reminding us that we had a reservation and asking if we were still planning on joining them. I had to point out that we were already sitting at the restaurant, to her great astonishment. The food itself was lovely, but not fantastic, considering the prices charged. We've had better cuisine at more affordable prices at other establishments. The location and view is of course unbeatable, which is why we booked there in the first place. So overall a disappointing evening, and I don't expect to be coming back anytime soon.More

One of the first at the restaurant, we were placed outside in the cold. Ordered a very expensive rib eye, medium rare. It was cooked medium. I would certainly expect a place of this stature and cost to be able to cook a steak properly....The worst, it was sent back and still charged to the bill until questioned. I have always wanted to go to the Hotel and restaurant. Done it once and never again. Same standard of dining as a regular priced restaurant!!!More

The waitstaff and management here are at the top of their game. I was so impressed that I didn't wonder what the items were on the menu - anything I was unfamiliar with, the waitstaff answered my questions thoroughly. Five Stars!