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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American, Fast food
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner
View all details
meals, features
Reviews (83)
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83 results
Traveller rating
52
15
13
2
1
Traveller type
Time of year
LanguageEnglish
Traveller rating
52
15
13
2
1
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All reviews onion rings burger quick service hit the spot service was excellent paige ceo auburn bun servers
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Reviewed 2 days ago via mobile

Due to lack of employees the service was not good. The employees were yelling back-and-forth from the kitchen to the cashier as she was not putting in the orders incorrectly. (Very unprofessional) Several orders or incorrect ahead of ours. Ice was empty, no tea available,...soda machine broken, ketchup was empty. Might want to skip this location until they get more help…. Whoever is the manager/owner of this location should be ashamed.More

Date of visit: September 2021
Helpful?
Reviewed 1 June 2021

Order the Burgerfi, fries, and a beer. It came out pretty fast, the $3.97 beer was half beer & half foam. I took it back for a top off. The burger ($7.47) was pretty good, the fries were ($3.37) the worst I have ever had!...So I paid $16.14 for a good burger, bad fries, and a beer.More

Date of visit: June 2021
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Reviewed 23 March 2021 via mobile

I ordered the “CEO” highly recommended by the employees. It was my first time eating there and more than likely my last. The burger tasted sour. Ordered onion rings to go with this and they were burnt to a pure crisp. $30 wasted!

Date of visit: March 2021
Helpful?
BURGERFI, Other at BurgerFi, responded to this reviewResponded 24 March 2021

We are passionate about the quality of food we serve and the service we provide. We would like to follow up on your recent experience. Please follow the link so we may do so. http://bit.ly/BurgerFi_Feedback_Followup Kind regards, Jason T. BurgerFi Customer Care

Reviewed 12 January 2021 via mobile

My kids recommended the burgers. I’m a big fan of barbecue burgers on the grill. I had an expectation that was u fulfilled. These burgers did not measure hit the spot for me.

Date of visit: August 2020
Helpful?
Reviewed 25 November 2020

Four of us had four different burgers. Everyone thoroughly enjoyed them. We ordered the large urban fries. It was plenty for the four of us.

Date of visit: November 2020
Helpful?1  
BURGERFI, Other at BurgerFi, responded to this reviewResponded 1 December 2020

Hello, thanks so much for the feedback! We're so glad you enjoyed the food, service and experience! Be sure to download our app for the loyalty program and promotional offers! Kind regards, Jason T. BurgerFi Customer Care

Reviewed 8 October 2020

Listen up people the best burger in Lee County in BurgerFi in Opelika, Alabama. The burgers were HOT and JUICY. The fries are unbelievable good. The service was great! Paige was accomodating and genuinely concerned that we enjoyed our food.

Date of visit: October 2020
Helpful?
Reviewed 10 August 2020

My family and I have eaten at BurgerFi quite a few times. Each time the food was excellent. Yesterday, my daughter and I came to this store for my birthday. The person who took our order was very nice. There was a mistake where we...were shorted a french fry and she took care of it with a smile. The burger was not on the usual bun - the bun was like one I could buy from the store and my burger was soggy. When we got ready to leave we went to get a refill (we both had tea). One of the clerks saw us but was washing her hands. We waited knowing that she was just doing her job. We waited and waited and waited. She finally came and making it clear to us that we were annoying her - filled our drinks - with hot tea - no ice. Before we could request ice, she turned her back on us and walked away. She never smiled and actually looked very annoyed with us. I understand that things are busy and kind of crazy right now but you still have to be considerate of your customers. We were polite and patient - never complaining to her. I think I might go to the one in Auburn next time.More

Date of visit: August 2020
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Reviewed 12 July 2020

We love BurgerFi! We stop at this location every time we drive through Opelika and it never disappoints!

Date of visit: July 2020
Helpful?
BURGERFI, Other at BurgerFi, responded to this reviewResponded 13 July 2020

Hello, thanks for the review! We're so glad your visit was excellent! We look forward to seeing you back again soon! Kind regards, Jason T. BurgerFi Customer Care

Reviewed 7 March 2020

The fries are amazing!! The burgers are juicy and so cheesy. Nice, clean place. Friendly staff. Good atmosphere. Quick service. Would recommend to friends.

Date of visit: March 2020
Helpful?
Reviewed 7 March 2020 via mobile

I really enjoyed the double bacon cheeseburger I got here. It’s a unique place and the service was really good. All the employees were super nice and the decor was awesome due to it being Auburn themed! Our server, Olivia, was very nice and professional!

Date of visit: March 2020
Helpful?
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Frequently Asked Questions about BurgerFi

Yes, BurgerFi offers takeaway services.

BurgerFi is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4
  • Value: 3.5