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Hotel Santa Lucia

Antonio Borrero 8-44 | Sucre y Bolivar, Cuenca 010150, Ecuador
+593 7-282-8000
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  • Excellent59%
  • Very good30%
  • Average9%
  • Poor1%
  • Terrible1%
11 Oct 2018
“lovely old world hotel”
18 Mar 2018
“The coziest bar in the city ”
Open Now
12:00 - 15:00 Hours
International, Italian, Japanese, European, Vegetarian Friendly
Antonio Borrero 8-44 | Sucre y Bolivar, Cuenca 010150, Ecuador
All Details
Write a ReviewReviews (122)
Traveller rating
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Time of year

1 - 10 of 66 reviews

Reviewed 11 October 2018

nice hotel to relax in. The food is very good and the service we found to be excellent. It is well situated for visiting the city which is quite charming

Date of visit: September 2018
Thank Brian P
Reviewed 11 July 2018

I really enjoyed the coffee with Nutella... the sandwhich I had was dry ... the WiFi was good. I would come again for the coffee

Date of visit: July 2018
Thank Rolanda M
Reviewed 3 June 2018

This is a review of the restaurant in this hotel and not of the hotel itself.....I visited this hotel once during my stay in Cuenca for afternoon tea...I ordered coffee and cake...The price came to an even 10 dollars yet was poor value..The coffee should...More

Date of visit: April 2018
Thank Derry M
Reviewed 27 March 2018 via mobile

I always liked this hotel... so I decided to book it in occasion of a business visit with 2 important managers. We booked and fully pre paid one month before, but once at the check in at 8 pm they told us that our rooms...More

Date of visit: March 2018
Thank Riccardo261063
CornelioV, Director General at Hotel Santa Lucia, responded to this reviewResponded 28 March 2018

Dear Guest Thanks for sharing your review with other travelers, We are deeply sorry about your last experience in our Hotel. First of all let us apologies about it, we made a mistake about this particular reservation and we got overbooked, the whole reservations team...More

Reviewed 18 March 2018 via mobile

We have been in Cuenca since January 6th and we’ve gone to this bar inside the hotel Santa Lucia almost every Wednesday evening. The bar has three sofas with lots of cushions and comfortable chairs. There are also a few tables and chairs and bar...More

Date of visit: March 2018
Thank Happy-seniors2
Reviewed 16 March 2018 via mobile

Always good service, people very gentle. Delicious food variety of local and international breakfast. Plus+ high speed internet

Date of visit: March 2018
Thank Beatriz H
CornelioV, Director General at Hotel Santa Lucia, responded to this reviewResponded 19 March 2018

Dear Beatriz, First of all thanks for sharing your experience with other travelers, we are really happy to know that you enjoy the service provided by our staff. We hope to see you soon. Best Regards, Cornelio

Reviewed 24 January 2018

The restaurant is very pleasing to the eye with a cozy and private feel. The wait staff was very courteous and anticipated our needs. The food was excellent with nice presentation. Wonderful, upscale place for entertaining or special occasions.

Date of visit: November 2017
Thank Curlskim
Reviewed 27 August 2017

This hottel is just perfect ! The service is exquisit, very polite, attentious and helpfull staff everywhere. The rooms are original updated vintage , spacious and with modern bath, good mattress ! The restaurant located at the big internal patio has a fantastic atmosphere, good...More

Date of visit: September 2016
1  Thank Ferdie69
Reviewed 2 August 2017

We had a lovely dinner enjoying the beautiful setting in the courtyard of the hotel. I had carpaccio appetizer, and Chilean Sea Bass, my husband had Ceviche, and Prawns with grilled vegetable all of whice were tasty. Our server was attentive, but there were few...More

Date of visit: July 2017
Thank DebG2012
Reviewed 17 July 2017

Elegant dining more upscale and pricey. Food was really good. potato soup amazing. Service great. Nice for date or meeting.

Date of visit: July 2017
Thank 0505LiveLife2014
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Questions & Answers
Deb D
5 August 2016|
Response from bradrobenolt | Reviewed this property |
Yes, I have had brunch there. They will make any change in the menu as I have done. Taking out something and replacing it with something else. Very helpful and very good. I've eaten there many times. Last time I was there I... More
cynthia a
17 August 2015|
Response from NewViewTours | Reviewed this property |
The food in the hotel was delicious Ecuadorean selections - and they were glad to substitute. We ate dinner here twice because there was a huge downpour just as we planned to walk to another restaurant.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$8 - US$20
Breakfast, Lunch, Dinner
Restaurant features
Highchairs Available, Reservations, Seating, Waitstaff, Parking Available, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Discover, Delivery, Takeout, Validated Parking
Good for
Bar Scene, Child-friendly, Business meetings, Romantic, Groups
Open Hours
12:00 - 15:00
18:00 - 21:00
12:00 - 15:00
18:00 - 21:00
12:00 - 15:00
18:00 - 21:00
12:00 - 15:00
18:00 - 21:00
12:00 - 15:00
18:00 - 21:00
12:00 - 15:00
18:00 - 21:00
12:00 - 15:00
18:00 - 21:00
Location and Contact Information
  • Address: Antonio Borrero 8-44 | Sucre y Bolivar, Cuenca 010150, Ecuador
  • Location: South America  >  Ecuador  >  Azuay Province  >  Cuenca
  • Phone Number: +593 7-282-8000
  • E-mail
The restaurant located in our central patio takes us to a gourmet world where the service and attention are its main characteristics; on the menu we can find a variety of Italian courses apart from the most exquisite international wine selection, having a wine cellar with over 300 varieties of wine.
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