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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Mediterranean, European, Cafe
Special Diets
Vegetarian Friendly
Meals
Breakfast, Lunch, Dinner, After-hours, Drinks
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meals, features, about
Reviews (39)
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36 results
Traveller rating
21
8
3
1
3
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Time of year
LanguageEnglish
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Traveller rating
21
8
3
1
3
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Reviewed 3 April 2024

Excellent customer service from Naomi Karuga, she is so engaging and always smiling at TID. Naomi has a welcoming spirit and makes guests feel at home. I had a flight delay for 2 hours and she kept checking on us and encouraging us to be...patientMore

Date of visit: April 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Caffe, General Manager at Paul Caffe, responded to this reviewResponded 15 April 2024

Dear Jonathan, Thank you for your review. Your feedback has cheered us up and left our faces with smiles. We are so thrilled to know that you had a fantastic experience. We will be glad to host you again.

Reviewed 21 February 2024 via mobile

We needed somewhere to relax and snack between flights, this Paul Caffe proved just right, and the service by Joyce Ndanu was great, very efficient, super friendly and relaxed. Thank you Joyce for your welcome.

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paul Caffe, General Manager at Paul Caffe, responded to this reviewResponded 13 March 2024

Dear Anita, Thank you for your heart warming feedback. We are delighted that you enjoyed your experience. We will be honored to host you again when you are around.

Reviewed 14 December 2023

You don't want to miss out on the most delicious home made samsosa at Paul's cafe located in domestic departures at Jomo Kenyatta international airport. The service is excellent..the drinks are cold and refreshing. Don't board without trying it out 🙏

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 September 2023

Sympa et la serveuse Naomi etait particulierement souriante and good service. A little expensive though!

Date of visit: September 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 September 2023

Maundu and his attentive staff was exceptional and food and service was a hearty welcome and a worthwhile experience from all.

Date of visit: September 2023
Helpful?
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Reviewed 18 August 2023

Best chicken Caesar salad I have ever eaten! Phillip (Mgr) , Margaret (waitress) were excellent.!!!!!

Date of visit: August 2023
Helpful?
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Reviewed 13 August 2023 via mobile

Paul's Cafe is your best option. DO NOT WAIT TO GET INTO TERMINAL! Paul's has decent food, prices and services. Inside terminal few choices, horrible food and exorbitant prices. Please take my word for it. Hardee's; 2 burgers (kind of gross), 3 chicken fingers and...small Coke=$37.00 US Dollars .More

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2023

Great cafe lattes. Decent food whilst waiting for your flight 😎 We had steak which was superb and reasonably priced. We were served by Joyce Kyalo who was very friendly and attentive.

Date of visit: July 2023
Helpful?
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Reviewed 20 July 2023 via mobile

Philip M was extremely accommodating when we had 7 hours of sit time that we had not expected The food was delicious and the service was impeccable

Date of visit: July 2023
Helpful?
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Reviewed 19 July 2023 via mobile

Our experience at Paul’s café was truly a 10 out of 10. From the customer service to the quality and variety of the food, the service was absolutely amazing. Our server Catherine was very attentive and made sure we were taken care of. Philip, the...supervisor, made sure to oversee every table for quality assurance. Even the security, Fidélis was very hospitable and made us feel very welcome in a rather inconvenient situation. Overall, our experience was just amazing. I would recommend Paul’s café to anyone and everyone!More

Date of visit: July 2023
Helpful?
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Reviewed 2 July 2023 via mobile

When we arrived in JKIA Nairobi Airport, we were an hour early so we decided to have coffee in Paul Caffè in Terminal 1A. It was okay since we are the only customers and we only ordered 3 cups of coffee. However, when we were...departing, before getting into the departure gate, we decided to have some food here. It was kind of busy. We first ordered one Americano and one iced tea. Then a club sandwich which we didn't expect to be waiting for 30 minutes and still not arrived. We ended up cancelling the order. Same thing happened to the table beside us where she was just waiting for a cup of steamed rice. She just cancelled the order as well.More

Date of visit: July 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 June 2023 via mobile

Very good food and the service was great. Server Joyce was awesome. A comfortable place to spend some time waiting on your flight.

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 March 2023

Conveniently set near the departure gates and with very friendly helpful staff, Paul Caffe is great for a drink or snack before you board your flight. Where it is situated is lighter (and more airy) than the other 'eateries' in Jomo Kenyatta International Airport.

Date of visit: January 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2023

I was just between two flights and I had to wait around 10 hours. I found this cafe and surprise:) It is a very cozy place with a very nice staff. Even if it was 2AM you have plenty of choices regarding what to eat....Local food, international, snaks, etc. Of course also the coffe was great (I had two :))). Anyway, if you have to wait for the next flight, or just hang out and grab somethig in the night, this is the place to come. For smokers, there is smoker area outside ( with table, chairs..). You can ask for wifi. They are very kind and will give you the password.so...just enjoy!More

Date of visit: March 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2023

Even when you had no plans for breakfast,the smiles and vibe of the staff at Paul Cafe in SGR nairobi terminus are heaven sent. Big ups to the recruiters and owner for selecting amazing staffs. Coffee and Bites are everywhere,its the staff making the difference....Thanks for the service Joyce&team.More

Date of visit: March 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Richard K
3 March 2022|
Answer
Response from paulcaffe | Property representative |
Hi Richard, Greetings from Paul Caffe. First, we would like to thank you for your honest feedback and sincerely apologize for the late response. We regret to hear that our pizza was not to your standard. One of our goals is... More
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Paul Caffe, Nairobi - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about Paul Caffe

Yes, Paul Caffe offers takeaway services.

Paul Caffe is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4