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The Factory Smokehouse & Grill

170 Old Taupo Road, Rotorua 3015, New Zealand
+64 7-346 0100
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  • Excellent83%
  • Very good15%
  • Average1%
  • Poor0%
  • Terrible1%
Travellers talk about
“cheeseburger” (12 reviews)
Closed Now
American, Fast food, Grill, Bar, Pub, Gluten Free Options
170 Old Taupo Road, Rotorua 3015, New Zealand
All Details
Write a ReviewReviews (203)
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1 - 10 of 195 reviews

Reviewed 6 days ago via mobile

Off the beaten tourist track, but worth making the effort . They have a large burger menu and a good list of sides. The smokey pork ribs were very tender and full of flavour. The meat just falls off the bones. The burgers are a...More

Thank David H
Reviewed 6 days ago

As keen BBQ'ers this was high on our bucket list and we are so glad we popped in. The pork belly bites with the orange pop sauce are OMG delicious, as were the chicken wings. My only regret is that we didn't eat there again...More

Thank Suzie P
Reviewed 1 week ago via mobile

Enjoyed the food, great serving size and friendly staff. Food was served quick. A nice greeting upon arrival. Recommend it.

Thank guessedb4u
Reviewed 2 weeks ago

I had the best battered fish and chips since I've been diagnosed with Coeliac disease, knowing there was no chance of any cross contamination. You can also get GF burgers.

Thank r0bynlt
Reviewed 2 weeks ago via mobile

Been in multiple times, my son says “best ribs in town” and he’s quite the connoisseur.. can’t beat the butter milk chicken burger-add bacon of course! And every time we are asked how the meal is the only response these boys get is “f*%ckn delicious!!...More

Thank Road821175
Reviewed 4 weeks ago via mobile

Love coming here and trying a new burger every time, the pork belly bites are a must. My husband and I share the platter for 2 and an extra burger with pork belly bites on the side. We ALWAYS leave over satisfied.

Thank PaeM14
Reviewed 4 weeks ago via mobile

My husband had an average burger that was nothing to write home about and I had ribs that made me violently ill and didn’t even taste nice. Truly don’t get why people rave about it. Better burgers from McDonald’s!

Thank sarahanderson75
Reviewed 4 weeks ago via mobile

Don't be put off by the lack of looks from the outside! It's a well run place, with friendly staff and of course amazing food. We spent ages deciding what to eat because everything sounded so yummy. The kitchen is visible and the whole place...More

Thank Laura G
Reviewed 3 September 2018

Cannot recommend this place enough. The owner(?) was so friendly, fun, and personable and we appreciated the laidback nature of the place. The BBQ was top-notch and my burger was as tasty as any I have had in the states. All for a very affordable...More

Thank Peter D
Reviewed 2 September 2018

I tried this place twice and still think it is ok.I have had ribs in usa and they were better in usa.Probably would not go back.

Thank rotoruacindy
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Questions & Answers
16 March 2018|
AnswerShow all 2 answers
Response from Lubee17 | Reviewed this property |
You will definately not be disappointed. The staff are fantastic. The food is totally out of this world.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$6 - US$14
Lunch, Dinner, Drinks
Restaurant features
Takeout, Seating, Parking Available, Street Parking, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Kids, Special Occasion Dining, Local cuisine, Child-friendly, Groups
Open Hours
17:00 - 20:00
12:00 - 14:30
12:00 - 14:30
17:00 - 20:00
12:00 - 14:30
17:00 - 20:00
12:00 - 14:30
17:00 - 20:00
12:00 - 14:30
17:00 - 21:00
12:00 - 14:30
17:00 - 21:00
Location and Contact Information
  • Address: 170 Old Taupo Road, Rotorua 3015, New Zealand
  • Location: South Pacific  >  New Zealand  >  North Island  >  Bay of Plenty Region  >  Rotorua District  >  Rotorua
  • Phone Number: +64 7-346 0100
We proudly bring you food with soul to our little piece of the world. Restaurant quality in-house smoked meats,Gourmet in-house ground burgers, Gluten-free seafood at takeaway prices. Oh and we make our own bacon.
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