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All reviews ice cream cakes dorset apple cake kippers sandwich ham pizza fish and chips isle of wight the cliff lovely cafe well behaved dogs wood burner cup of tea full english cooked breakfast overlooking the sea
We popped into the Beachcomber for lunch in June 2021. We've been regulars at this cafe for years and since it had changed hands recently we decided to visit once again.
My Mum and myself ordered the bruschetta and fish and chips.
The food arrived...and my Mum noticed the bruschetta wasn't a bruschetta. It was a slice of brown bread. She pointed it out to our waitress in case it had been a mistake. The waitress was probably about 16-18 years old and I think it's important to state her customer service was excellent. She reassured us this was how the meal was indeed correct. My Mum stated it wasn't a problem and told the waitress not to worry. We were sat at a table within close proximity of the open plan kitchen and my Mum mentioned to me it wasn't a bruschetta ,despite the menu stating it was. It was just a piece of brown bread. This wasn't shouted across the restaurant but clearly the manager overheard this, who was in the kitchen, who decided that rolling his eyes, shaking his head and making tutting noises was the correct response. I hate to break it to him but an attitude like that is simply embarrassing. As a family ourselves we've run successful pubs and restaurants since the 1990s (myself included) and our success shows in all areas. The saying "the customer is always right" is correct. We understand that staff members get frustrated sometimes but please if you're going to vent your frustration then do it at a time when your customer can't hear or see you. We didn't complain about it we ate our lunch, we paid the full price and we went home. The manager's behaviour was disgusting and as regular customers we now simply won't return nor recommend the business to anyone. I hope the manager reads this and takes a lesson from it - treat your customers with respect no matter how much they get on your nerves. As for the lovely young waitress who served us, once again I point out she was lovely and her service was absolutely spot on.More
We live locally and have been going to the Beachcomber for years... and it never fails to impress.
The staff consistently go out of their way to provide friendly and efficient service, and the food is always good.
The views of the coastline and sea...(and The Needles) make it a really nice place to sit outside and the new covered patio area means that you can eat outside even if the weather isn't dry.
The staff have coped brilliantly with all the Covid restrictions, somehow managing to simultaneously provide an EVEN BETTER experience!
So, a big thank you and well done to the Beachcomber. We love this place!More
Have been visiting this cafe many times over the years, though not recently due to Covid.
Returned again to find outdoor area ‘improved’ with paving and pavilion, spoiling the informal feel of the simple grass area and location.
Worse by far was piped music on...loudspeakers to the outside, unnecessary and intrusive while enjoying the cliff top situation and admiring nature and the views. The three of us will never be returning for this feature alone. Food good as before, service medium.More
We were able to secure a table just before they paused accepting customers on BH Monday. There was a bit of a wait for our drinks and food but we were fine with that as they were clearly busy. Staff were great. Prices were pretty...similar to other places we've visited but without the view. All in all, a lovely lunch in a beautiful location.More
Been here many, many times but not had the breakfast before. We both went for the full English which was made up of excellent quality ingredients. We didn't leave anything which is a good sign! Served very quickly and with the usual wonderful views of...the Island.More
After a long walk I went to the Beachcomber for a drink and sandwich, which is something I often do. However I was met with we are not letting any more people in outside or inside. 50% of the tables were empty. I asked if...I could wait and was told it could be 20 mins. That was fine. Whilst waiting 6 tables vacated, I asked if I would be allowed in now. NO! After 30 mins I asked if the girl with the rope blocking the entrance could check with the manager for an update. By now two thirds of the tables were empty. She came back 5 mins later with a very curt “30 mins” wait. By this time there was a huge queue of people behind me who couldn’t understand why so many tables were empty and we weren’t allowed in. There was no apology for the long wait, nothing. I left in disgust! Not sure I will bother again or recommend it as I have done to my friends and family.More
We love a beach cafe, and have tried a fair few in our time. The Beachcomber was a cut above, with a smart decor, spacious dining area, splendid views out to The Needles, efficient service and even stylish, clean loos. The menu was extensive and...well priced. I wouldn't say our omelettes were the best ever, but the portions were plentiful and they were served promptly and with a smile.
Covid precautions were all in place, without spoiling the dining experience. And we were right on The Solent Way, perfectly located for a healthy walk after lunch.
A great find. And a helluva lot cheaper than its famous neighbour Pebble Beach.More
My partner and I just wanted a quick drink and snack after a tiring walk. We were greeted by a pleasant member of staff who said we could sit where we wanted. She said someone would be over soon with a menu. We got the...drink menu pretty quickly but unfortunately we couldn’t say the same for someone to come and take our order. We must have waited a good 30 minutes before we were approached by a member of staff. And then another 20 mins for our drinks to arrive. We watched as lots of other people were getting up to leave because they were left waiting for what felt like an eternity. I spoke to one member of staff and she said most were still in training like herself. It just seemed a bit of a mess, we were asked 3 times if we wanted to order after making our order. It wasn’t even that busy. God knows what it’s like when it’s full. We also overheard lots of people complaining for various things, including wrong orders etc. I wouldn’t come back here again unless I wanted to die of boredom.More