We were guests of the Hotel Beau Rivage, and frequented Plage Beau Rivage daily throughout our stay. We received nothing but stellar service at the hands of Victor, Azer, and Ali. These three gentlemen are clear examples of excellent service and guest relations.
Sadly, on...our last day, we decided to eat at the restaurant instead of on our lounge chairs at the beach…. Big mistake.
How I wish we could’ve been helped by Victor, Azer, or even Ali at this time— but instead we were seated with Melissa.
I myself have worked in the service industry for many years, so I understand what it is like to be in an overwhelming environment with a lot to juggle (as I’m sure Victor, Azer, and Ali know this feeling as well).
Melissa was callous, careless, and overall disinterested. Right off the bat she gave me a hard time about ordering an extra serving of rice on the side to accompany my meal. When she finally conceded, and eventually brought it out, the rice arrived cold to the table.
She placed two cups on our table (intended for our coca colas) filled with melted ice. When we asked for new cups she begrudgingly pointed at the cups already on the table intended for water, and told us to just pour our coke there. We had also ordered still water for the table, but had to flag her down and beg her to bring us the water we ordered multiple times. When it finally arrived (20 minutes later) we obviously did not have cups to pour it in.. not that she cared, nor did she ever bring us any.
These are just a couple of the many unpleasant encounters we had with her. She treated us like burdens, and we almost felt afraid/hesitant to ask her for help or order anything else. We planned to order a dessert, but decided to end our meal early and just go elsewhere.
Victor, Azer, and Ali— we thank you greatly for your amazing service and attentions. If we decide to return one day it will be solely because of you.
Melissa— I truly hope you have a better day tomorrow, or find another line of work as soon as possible.More