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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Irish, Bar
Special Diets
Gluten Free Options, Vegetarian Friendly
Meals
Breakfast, Lunch, Dinner, Brunch
View all details
meals, features
Reviews (182)
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179 results
Traveller rating
94
26
11
15
33
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LanguageEnglish
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Traveller rating
94
26
11
15
33
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Reviewed 2 June 2021 via mobile

Table booked but told could t take our order for 30mins went out to beer garden to wait tables dirty over flowing ash trays dirty glasses two young lads taking orders hadn’t clue. By the time we ordered the mrnu was now dinner which should...not have been the case due to the fact we booked lunch so we paid extra for woeful food.When we went back in waited another 15 mins then asked could we order and was told had to check with kitchen !! Should have left then cold turkey ham and very little of it roast potato bounced off plate it was that hard !! Ice cream glass with huge chip at the rim given to 4 year old !! And the. Charged for ice cream that was included in kids meal. We have eaten here a lot last time it reopened the food was excellent they really need to improve quality of food cleanliness and service ASAP or like us people will go elsewhere.More

Date of visit: May 2021
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Reviewed 31 May 2021

Lady Anne Place. Dirty steak knife on the floor when we sat down. Didn't realise until I had looked down. Both burgers where cooked horrible. No sauces chicken was like rubber mashed together on a weird bit of bacon. So they had to get replaced....Burgers second time around where ok but chef still messed up skinny and fat fries. Staff where 100% helpful and I also seen another few People complain about their food. Won't be back again and was seated right beside the toilets too. Not exactly nice when eating to get that stench everytime the door opened.More

Date of visit: May 2021
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Reviewed 18 September 2020

I live close to the Balmoral Hotel, so it’s somewhere i would eat often. Yesterday evening i went with my wife and my elderly aunt, to the Lady Anne Restaurant. My wife and i ordered steaks while my aunt ordered Turkey & Ham. First off!...- I accept and understand that we are living through a pandemic and that everyone is under pressure to cope with the 'new normal' Secondly; because of this 'new normal’ extra waiting time is factored into our expectations. When our food arrived - my aunt's meal was cold. We complained and she was promised a new meal. After a wait of about 20 mins, they brought down the same meal again (not a new meal) still cold. When we complained yet again - My aunt asked for the roasted lamb, thinking that she would be getting a new meal. After an hour, i complained to the manager on duty, who knew all about what was happening. She told me that my aunt would have to wait on her meal being cooked (which i would accept ,if i believed that the Balmoral cooks every individual slice of lamb and don't have a lamb roast cooked like any other restaurant) When eventually the roast lamb arrived - the mashed potatoes were AGAIN cold. The manager took the meal away and told us that she measured the temperature of the potatoes with a temperature probe and it measured 55 degrees. She went on, to tell me that (by law) no food was allowed to leave the kitchen unless it was a minimum of 55 degrees warm I imagine that the manager put the probe into the middle of the mashed potatoes and not the edges were my aunt and myself tasted. EVEN SO - serving food that JUST ABOUT MEETS THE MINIMUM HEAT OF 55 DEGREES BY LAW - is not a good restaurant policy. When we decided to give up on the service of the Lady Anne Restaurant and asked for the bill - The manager told me that as she removed the meal from our bill - there was nothing more that she could do. I would like to point out to the Balmoral Hotel Management - that removing the cost of a meal that was not consumed in your restaurant - no way compensates for repeated poor service and an overall apathy from the manager on duty I won’t say that i won’t be back - because this is really out of character for this hotel and the Lady Anne Restaurant. But I’m really disappointed with the overall service and with the reaction (or lack off) from the manager when we complained. It wasn't the 'new normal' constraints that ruined our meal - it was just plain and simple, extremely poor service from the restaurant kitchen and from an apathetic manager. In the end - we had to bring my aunt to Raffo's Chippy - were she eventually received a hot mealMore

Date of visit: September 2020
Helpful?1  
Reviewed 28 August 2020 via mobile

Went for lunch and will definitely be back. Friendly and efficient staff and the atmosphere was friendly and relaxed. Above all, it felt Covid safe which was reassuring. The lunch in the Lady Anne room was delicious. My niece had the chicken goujons which were...obviously home made and fresh. I had the peppered chicken and champ and it was piping hot, fresh and full of flavour. We would definitely go back again. Well worth a visit.More

Date of visit: August 2020
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Reviewed 20 August 2020

Stayed here with some children for 1 night as a treat. The rooms were nice and clean. We booked a meal in the lady anne grill, it was very busy we had to wait over an hour on our food, the staff were efficient. After...the food we went into the greenan bar, we were told kids were not allowed, even though we were residents. We sat outside in the beer garden but after a time were told that it was closing. We asked where else could we sit for a drink and were told to go to the lobby bar. We went into the lobby and it was empty and the bar was not open. So to get a drink we had to go downstairs through the restaurant and into the bar. I found this very unappealing so ended up going back to our room. I have stayed in hotels in ireland and spain which all accommodate families, why cant we do it here in Belfast? Overall a nice hotel, but would not return again with children.More

Date of visit: August 2020
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Reviewed 14 June 2020 via mobile

Decided to try the take away meals being offered by the Balmoral tonight as a treat. We had the roast lamb, beef and ravioli. Not too sure what to expect but we will be returning for them again. The food was well packaged, hot &...delicious. We had a quality restaurant meal in our own garden and it was thoroughly enjoyed by all. Good value for money. Well done BalmoralMore

Date of visit: June 2020
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Reviewed 14 March 2020

Omg. This is my first time in this hotel and I have to say it has been the best hotel I have ever stayed in in all my years. We moved from another hotel because we were in dispair and frozen. But the moment we...came through the doors it felt like home. The staff were amazing. From the receptionist allowing us to check in early to the servers in the restarount they were incredible. Nothing was too much. If we need anything it was in your room in minutes. The food in Lady Anns was amazing. The beef just melted in your mouth. Ooohhh. The room is so warm and toastey. The TV has Netflix and YouTube. I can't get over how amazing this hotel is. The price was less than half the price we paid last night for a different hotel that didn't have a patch on this hotel. Will always stay here from now on when I come to Belfast. Its a little Jem. Thanks to all at the Balmoral Hotel for making it such a great place to stay and eat.More

Date of visit: March 2020
Helpful?1  
Reviewed 14 February 2020 via mobile

Stayed at the Balmoral quite a few times now really pleasant place to stay the staff are all friendly especially Bernadette Sarah is also very helpful and friendly Laura is exceptionally nice in the breakfast room rooms organised fairly priced hotel is situated in a...good area close to Belfast close to the motorway rooms are very clean and tidy it makes your stay easier when you’re working away from home I would recommend it to anyone to stay thereMore

Date of visit: February 2020
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Reviewed 12 February 2020

very good if not a little chilly but very good ladies soon came if saw u also a welcome tea or coffe then piont to table for fruit yogurts and foreign breakfast gave u the menu for english breakfast which was good soda bread to...die for was short on table but lovery breakfast never were u made to move after eating clean and goodMore

Date of visit: February 2020
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Reviewed 9 February 2020

Had a delicious meal at Stix and Stones with some family members. Lovely setting, excellent service and delicious food with great value for money.

Date of visit: February 2020
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Questions & Answers
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Mary M
31 January 2019|
AnswerShow all 3 answers
Response from lizearl3 | Reviewed this property |
Not sure but I know if you ring direct you will get a better rate.
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Frequently Asked Questions about LadyAnne Brasserie

LadyAnne Brasserie is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 4
  • Atmosphere: 2.5