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Fentons Ice Cream

#485 of 510 Dessert in London#18 350 of 20 933 Places to Eat in London
RR - RRR
Westfield Stratford City Montfichet Road, London E20 1EJ, England
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Overview
  • Excellent31%
  • Very good9%
  • Average12%
  • Poor9%
  • Terrible39%
31 Dec 2017
“Average ice cream and service”
5 days ago
“Absolute theifs avoid at all cost and always check the price”
Restaurant Hours
PRICE
RR - RRR
RATINGS
Food
Service
Value
LOCATION
Westfield Stratford City Montfichet Road, London E20 1EJ, England
All Details
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1 - 10 of 31 reviews

Reviewed 5 days ago via mobile

Visited this place yesterday with my wife we both got a milkshake, to start with the staff were nice but after telling them we wanted my wife’s milkshake thin not thick things turned very sour it was like the end of the world to them...More

Date of visit: December 2018
Thank Sohailsaj
Reviewed 2 weeks ago via mobile

This place is absolutely ridiculous. Agree with most here, can’t fault there products but customer service is beyond terrible. They said they wouldn’t and couldn’t sell 1 scoop of ice cream, minimum 2 and then they tried over charging me. After querying it another lady...More

Date of visit: November 2018
Thank 416tinl
Reviewed 3 weeks ago via mobile

Went there with my kids, been forced to get 2 scoops each for my 2 under 5’s kids ... asking for separate cone and they charged us for transferring ice cream on to another cone .. very unhelpful and rude in the end 2 ice...More

Date of visit: November 2018
1  Thank Sunny Y
Reviewed 19 September 2018 via mobile

This place is a regular favourite place for me and my family. We love the desserts especially the waffles. The staff there are always polite and friendly. Especially Alison (name on receipt), she is very kind and very child Friendly. I genuinely enjoy visiting this...More

Date of visit: September 2018
Thank sahraanisa
Reviewed 15 September 2018 via mobile

The best waffles and ice cream ever!!!! It’s a must!!! They have Lots of choice in desserts ... the Hong King waffles amazing something to die for. . Went with friends in Stratford Westfield shopping center. And lovely Staff.!!!! Good job guys.

Date of visit: September 2018
Thank maria h
Reviewed 10 September 2018

Overcharged and rude. I asked for a small ice cream, I paid on contactless and realised it was more expensive than on the menu. I asked why and the guy said that they had run out out of small cones, shrugged his shoulders. He could...More

Date of visit: September 2018
Thank Sanguineti
RussellH1378, Production Manager at Fentons Ice Cream, responded to this reviewResponded 18 September 2018

Hello, we use the same cone for a small regular or large ice cream so I do not understand why a member of our staff would make that comment, I have asked the one man who works in our Stratford kiosk and he denied saying...More

Reviewed 8 September 2018

I have been here so many times, because I love the food so much! From the waffles to the Ice-cream, you could never get bored with Fentons. The service is amazing, in which the workers make sure you are happy and satisfied with your order...More

Date of visit: September 2018
1  Thank Sprinkle-power12
Reviewed 30 June 2018 via mobile

This used to be one of my favourite places for ice cream and milkshake in westfield. However the last two times i visited have left a bad taste in my mouth. Can’t fault the product hence but service is so bad that i would not...More

Date of visit: June 2018
4  Thank AnnaB3456
Reviewed 28 May 2018

Horrible place. The girl serving us, gave us what we did not ask for and after payment, I recognized that I paid few pounds more than I should. When I asked for the explanation, she started screaming at me and blaming me that I am...More

Date of visit: May 2018
3  Thank Izus_P
Reviewed 26 April 2018 via mobile

The worker gave terrible service, after getting the order wrong he wouldnt start afresh with a new cup. Pretty sure the ice cream was not Fentons and the cup was a generic wholesale brand. 2 scoops each for £9 which we then threw away straight...More

Date of visit: April 2018
1  Thank Brij S
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Questions & Answers
Zuzia Z
9 September 2018|
Answer
Response from Sprinkle-power12 | Reviewed this property |
Yes it is! All sorbets are completely dairy free, from what I’ve learnt!
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Restaurant features
Wheelchair Accessible
Location and Contact Information
  • Address: Westfield Stratford City Montfichet Road, London E20 1EJ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
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