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Fentons Ice Cream

#463 of 501 Dessert in London#17 516 of 20 736 Places to Eat in London
RR - RRR
Westfield Stratford City Montfichet Road, London E20 1EJ, England
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Overview
  • Excellent36%
  • Very good10%
  • Average13%
  • Poor10%
  • Terrible31%
31 Dec 2017
“Average ice cream and service”
3 weeks ago
“Nice ice cream good costumer service”
Restaurant Hours
PRICE
RR - RRR
RATINGS
Food
Service
Value
LOCATION
Westfield Stratford City Montfichet Road, London E20 1EJ, England
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1 - 10 of 28 reviews

Reviewed 3 weeks ago via mobile

This place is a regular favourite place for me and my family. We love the desserts especially the waffles. The staff there are always polite and friendly. Especially Alison (name on receipt), she is very kind and very child Friendly. I genuinely enjoy visiting this...More

Thank sahraanisa
Reviewed 4 weeks ago via mobile

The best waffles and ice cream ever!!!! It’s a must!!! They have Lots of choice in desserts ... the Hong King waffles amazing something to die for. . Went with friends in Stratford Westfield shopping center. And lovely Staff.!!!! Good job guys.

Thank maria h
Reviewed 5 weeks ago

Overcharged and rude. I asked for a small ice cream, I paid on contactless and realised it was more expensive than on the menu. I asked why and the guy said that they had run out out of small cones, shrugged his shoulders. He could...More

Thank Sanguineti
RussellH1378, Production Manager at Fentons Ice Cream, responded to this reviewResponded 3 weeks ago

Hello, we use the same cone for a small regular or large ice cream so I do not understand why a member of our staff would make that comment, I have asked the one man who works in our Stratford kiosk and he denied saying...More

Reviewed 8 September 2018

I have been here so many times, because I love the food so much! From the waffles to the Ice-cream, you could never get bored with Fentons. The service is amazing, in which the workers make sure you are happy and satisfied with your order...More

1  Thank Sprinkle-power12
Reviewed 30 June 2018 via mobile

This used to be one of my favourite places for ice cream and milkshake in westfield. However the last two times i visited have left a bad taste in my mouth. Can’t fault the product hence but service is so bad that i would not...More

4  Thank AnnaB3456
Reviewed 28 May 2018

Horrible place. The girl serving us, gave us what we did not ask for and after payment, I recognized that I paid few pounds more than I should. When I asked for the explanation, she started screaming at me and blaming me that I am...More

3  Thank Izus_P
Reviewed 26 April 2018 via mobile

The worker gave terrible service, after getting the order wrong he wouldnt start afresh with a new cup. Pretty sure the ice cream was not Fentons and the cup was a generic wholesale brand. 2 scoops each for £9 which we then threw away straight...More

1  Thank Brij S
Reviewed 17 March 2018 via mobile

This was possibly the worst and most expensive ice-cream I have ever had. Yes I expected to pay a bit extra for my premium ice creams for me and my daughter but not £12.00 for a single and a double sickly sweet ice cream in...More

Thank Matthew C
Reviewed 31 December 2017

Fentons offers a decent enough snack option, but it's nothing to really shout about. The service is pretty average but the selection is okay. I ordered the white chocolate ice cream with melted chocolate topping and it was a nice snack; there are just better...More

Thank GuruLark
Reviewed 20 November 2017 via mobile

I came here with my family 2 weeks ago. We ordered ice cream for the children, no problem - they have a great array of delicious looking flavours. The women who initially served us was very friendly. Myself and my partner ordered the waffle wrap...More

Thank Ell15
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Questions & Answers
Zuzia Z
9 September 2018|
Answer
Response from Sprinkle-power12 | Reviewed this property |
Yes it is! All sorbets are completely dairy free, from what I’ve learnt!
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Restaurant features
Wheelchair Accessible
Location and Contact Information
  • Address: Westfield Stratford City Montfichet Road, London E20 1EJ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
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