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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$1 - US$2
CUISINES
Steakhouse, Grill
Special Diets
Vegetarian Friendly
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meals, features, about
Reviews (148)
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145 results
Traveller rating
53
38
14
17
23
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Time of year
LanguageEnglish
Traveller rating
53
38
14
17
23
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All reviews steak cake malva pudding caesar salad our waiter no corkage own wine grand west casino lovely evening benson ball crackling
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Reviewed 31 May 2021

We went their few weeks back. The service was excellent,staff friendly and helpful even thought we where a big group. We closed the restaurant lol and the staff was still friendly even if we still ordered a few drinks after the kitchen closed.I have to...compliment the manager for his constant checking up on us and ensuring we enjoyed our dinner.The food was great aswell,our steaks was made to perfection and our desire.More

Date of visit: May 2021
Helpful?
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 1 June 2021

Dear Audroliner, Thank you for taking the time to visit and review our The Hussar Grill GrandWest steakhouse. It gives us great encouragement to know that you had a wonderful evening and that our team ensured you received wonderful service as well as one of...More

Reviewed 1 May 2021 via mobile

It was very average could taste the coal grill was not hot and could understand the place is empty , but the chicken livers was devine love the veggies with the mint jelly always good , but the steak sadly no grill lines so low...temp on the day and rather grey but still enjoyed the ambiance .More

Date of visit: March 2021
Helpful?
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 4 May 2021

Dear Basil L, Thank you for taking the time to visit and review our The Hussar Grill GrandWest grill room. We are very disappointed to read about the steak you received. Kindly provide us with your contact details and feedback by following this link https://hus10.goreview.co.za/goreview-crm?revid=ElTywF...More

Reviewed 19 April 2021

After we had an unsatisfactory 1st experience he invited us back to rectify the error. I have to thank you Noah, you showed us that customer satisfaction is your main priority & the food was perfect. We will definitely come back to your restaurant.More

Date of visit: April 2021
Helpful?
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 22 April 2021

Good day, Seandavids50, Thank you for taking the time to visit and review our The Hussar Grill GrandWest grill room. We are delighted to hear that you ended up having a lovely time at our restaurant with superb food and service from Noah. We look...More

Reviewed 16 April 2021

Celebrated our dad's 60th Birthday and we were very well received and hosted. I take my hat off to a very honest and thorough manager that went beyond the norm to accommodate us. Definitely going back.More

Date of visit: April 2021
Helpful?
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 19 April 2021

Dear Clintduppool, Thank you for taking the time to write such an excellent review of our The Hussar Grill GrandWest steakhouse. We are very happy to hear that you had a wonderful time celebrating your dad's 60th birthday with us. The pleasure is all ours!...More

Reviewed 10 April 2021

The service at the Hussar Grill in grand west was really really good, the staff are really nice especially the exceptional service and attitude of Mr Noah Nigel, never have I received such an amazing service before and never before have I enjoyed a birthday...celebration as I did this one, the food was excellent and filling as well as the dessert was spectacular. I would highly recommend this great restaurant to anyone looking to have a great meal with family members and receive great service.More

Date of visit: April 2021
Helpful?
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 12 April 2021

Good day, Foody225, Thank you for taking the time to write such a wonderful review of our The Hussar Grill GrandWest grill room. We are delighted to hear that you had a lovely birthday celebration at our restaurant with superb food and service from Noah....More

Reviewed 14 March 2021

I have always visited The Hussar Grill Grandwest and always received good service and food. The visit today was extremely disappointing . Firstly I could barely hear the waitress. She got the steaks all wrong I asked for something warm to drink for my daughter,...to be told she can have a cappuccino...how can I give a little child coffee. I was told there is no hot chocolate or Milo. We waited very long for her to return after the main meal was served. We ordered desserts...a cheesecake that looked like someone had taken a piece of it before we got served it. A malva pudding that was hard and ice cold like it came from the freezer served with ice cold custard...very disappointing service and food from what used to be one of my favorite restaurants.More

Date of visit: March 2021
Helpful?1  
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 17 March 2021

Dear 257Charlener, Thank you for taking the time to visit and review our The Hussar Grill GrandWest grill room. We're extremely sorry to read your review about the service you received. Please may we have the opportunity to discuss this further? Kindly follow this link...More

Reviewed 9 February 2021

On Tuesday 2nd February I made a reservation at the Hussar Grill Grandwest Casino for 6:30pm for a party of 4 for a birthday dinner. The manager of Bukhara recommended that we try the hussar grill as they had a 3 course and 2 course...special running. We requested to be seated inside in one of the booths and inquired about the set menu specials and reservation was confirmed. We arrived on Thursday 4 February at 6:30pm for our reservation and staff was not aware of reservation and did not know where to seat us. We eventually chose our own table. Once we sat down a waiter came and said this is not our table and said we needed to move to the outside where we specifically asked not to be seated. We stayed were we seated and the waiter only dressed the table whilst we were seated. We were given menus and then the lady manager came and said yes she took our reservation and that the special courses we requested upon making reservation was canceled the day before by head office. I said that she should've called us to inform us and we would have make alternative arrangements. She went away and came back and said we could do the courses as we reserved for. We were given crisps and olives before ordering our drinks and food.The crisps were terrible, burnt oily and soft,they were not crisps. We then started off with a calamari tomato soup and liver starter as we ended up only being a party of 3,myself my husband (birthday boy)and our son What a horrible decision we had made in ordering those starters,the Tomato soup was awful and completely burnt,the livers were as tough as rubber and the bread served with starters were extremely soft and oily.My son ate his calamari as by the point he was hungry and it was after 7pm. We returned livers, tomato soup and crisps and olives as it was all inedible. As we returned it the manager apologized and we said it's okay can we pay for what we ordered as we did not want to take a chance with mains if this is how our evening started. We were then graced with the general manager who practically told us we cannot leave as he will make it up to us with our mains and desserts.He assured us of the quality of their food and said he owned 10% in hussar grill and bad mouthed all the other restaurants in grandwest saying how filthy it is and unhigenic and tasteless etc. We decided to stay and went with his recommendations of rump steak, gnocchi and pork belly. WOW! What a complete and utter disappointment. The pork belly was extremely dry and you had to have water to swallow it, the gnocchi had Sauce on the one side of the bowl and none on the other and because the gnocchi was stoggy the sauce dried up after the first taste I had. The steak was extremely tough and we couldn't even cut through it with our stake knife not to mention the chips on the side was undercooked and oily, and a tasted like Boiled chips instead of fried. Both managers came to table and waiter and we asked them to try the food that we have been served and then they could see and taste what kind of experience we were having. The general manager went into kitchen and started screaming at kitchen staff and we heard it all as we were seated right in front of kitchen in the booth. He came back with a sauce for the pork and said if it's dry dip it in sauce. What a slap in our face and a complete disaster of food we were served at this point. The general manager said he does not know what to do at this point because if he is to fire his incompetent staff then they will have the unions on him.he took his jacket and his back and leave and said he is done. Were we so upset at this point with hungry bellies and decided that it's best if we stopped and just left as dessert could not make up for what we had experienced. Before leaving we were presented with the bill, for our drinks, and for every single meal that we were given, and we were charged for the deserts that we did not have. To me that was the last straw to pay for food we never ate and never received. We left upset, went to bukhara and got take aways and as we reached the car to leave grandwest I immediately called the operations manager of the casino and informed him of our distasteful and horrifically dissatisfied evening. We had paid the bill with my points from my gold card which I had mentioned to the Ops manager and he took down my details and recommended that I do the survey online to inform of my experience and that wr had to pay for a meal that we basically never had! I'd like to also mention that 2weeks prior to us dining (if you could call it that) at hussar grill, my mother and father in law that are mvg platinum card members had informed us of having 2 bad experiences at the hussar grill in grandwest but we gave them the benefit of the doubt as we always done at the hussar grill in Mouille Point and Camps bay and had never ever had these issues before. I hope that something will happen regarding this matter.More

Date of visit: February 2021
Helpful?1  
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 11 February 2021

Dear Mikezj200, Thank you for bringing this to our attention. We are extremely disappointed to read about your experience at The Hussar Grill GrandWest. This certainly isn't the level of food or service that we pride ourselves on. We would greatly appreciate the opportunity to...More

Reviewed 31 January 2021

I was so excited to celebrate my daughter’s 1st birthday at Hussar grill as I had the best experience with the one in Camps Bay. Firstly the waiter refused to serve us as we had 2 more people coming even for drinks. When they did...arrive she still took a considerable amount of time to come and get our drinks order and a further 20 mins to bring us said drinks. She further took time to come and collect our orders and by this time we were quite hungry and we had already been there for an hour and a half with only a drink in our stomach. To fast forward things, the starters took even longer to arrive and by now I had called a manager to ask if a person needs to wait for an hour for food and he said there was probably a que in the kitchen but he was saved by the starters arriving just then. The starters were delicious I would definitely recommend the Calamari and the spicy chicken livers! The mains arrived and those who had ordered wells done steaks got medium rare and the sides which was the spinach and butternut were inedible. The burger was quite delicious and filling, bravo on that one! As per Grandwest rules, one of the waiters had to go and fetch the birthday cake we bought from security and we told her the name the cake is under. She came back with the wrong cake and we told her that’s not it and just as we were describing the cake, simply turned around and walked away looking annoyed as hell at us. That really pissed me off to be honestly and when we complained to our waiter, she said that she’s probably tired and apologized. Literally no excuse to be rude to customers, we were soo out off by everything we literally just asked for the bill and took the cake to eat back at home. We didn’t even get to open the gifts or sing happy birthday to my child. All my mom kept saying was she was never coming back there and I don’t blame her. I felt bad because I’m the one who recommended the place and have been raving about it for weeks only to be met with such disappointmentMore

Date of visit: January 2021
Helpful?
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 2 February 2021

Dear Allaboutfam23, Thank you for bringing this to our attention. Our sincerest apologies about your unpleasant experience at The Hussar Grill GrandWest for your daughter's 1st birthday. We would greatly appreciate the opportunity to address the issues you experienced during your visit. Kindly provide us...More

Reviewed 11 December 2020

Had a lovely evening at Hussar Grandwest. Delicious steak, yummy sides, huge portion dessert...and very sweet surprise Chocolate Martini from our Waiter (Benson) to celebrate. Really friendly and helpful staff. Thanks to Noah for sorting out our booking, such a gentleman. We'll definitely be back...soon XXXMore

Date of visit: December 2020
Helpful?
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 14 December 2020

Dear Charl_Says, Thank you for your review of our The Hussar Grill GrandWest grill room. Great ambience, food and service are what we strive for - glad you experienced just that. We'll be sure to pass on the compliments to both Benson and Noah. We...More

Reviewed 18 November 2020 via mobile

What a disappointment, reception on arriving at the restaurant unfriendly. This should have warned our party to go elsewhere. We were seated and then left to fend for ourselves, one of our party eventually went in search of a waitress. Drink were ordered which eventually...arrived. We then again had to find a waitress to take our food order. When it eventually arrived half the order was not delivered. This is the second time we have had a poor experience at Hussars although at two different branches.More

Date of visit: November 2020
Helpful?
HussarGrill, Owner at The Hussar Grill GrandWest, responded to this reviewResponded 19 November 2020

Dear Petergouws, Thank you for your review of our The Hussar Grill GrandWest grill room. We are very disappointed to see that your dining experience was not consistent with the high standard we pride ourselves on. Please, could you kindly take a moment to follow...More

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EddyU20
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Frequently Asked Questions about The Hussar Grill GrandWest

The Hussar Grill GrandWest is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 3.5
  • Value: 3.5