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Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$10 - US$30
CUISINES
Indian
Special Diets
Vegetarian Friendly
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meals, features
Reviews (83)
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Traveller rating
19
24
7
14
19
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LanguageEnglish
Traveller rating
19
24
7
14
19
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Reviewed 7 January 2020 via mobile

So heard good comments about this place and decided to take my wife out tonight for supper at the GrandWest casinos branch in Cape town. Food was good, presentation and welcoming was good. Food was way overpriced. However upon leaving, I noticed the tandoori chef...sneeze, but put both his hands in front of his nose in the kitchen, and then with the same hands, prepared the Naan or roti, without cleaning his hands. This put me off as the food preparation area is open plan, so you can see the meals being prepared so now am puzzled by the restaurants cleanlines and hygiene. I asked the waitress to please inform him about it, in my presence, so he was not too happy about this. It's small things like this that brings a good restaurants reputation down.More

Date of visit: January 2020
Helpful?2  
Reviewed 7 November 2019

The biryani was very tasty and a nice size portion. A good amount of meat in biryani. The kebabs were ok, but portion size was small.

Date of visit: October 2019
Helpful?
Reviewed 5 September 2019

Whow, this has got to be the best restaurant in Cape Town by far!! Not only is the food of outstanding quality, but the service also gets a much deserved 5 stars! As lovers of tandoori food we cannot resist this place and have been...coming here for many years. We recently met Eddy the new Manager, who goes the extra mile to ensure that your dining experience is the best it could possibly be! Thank you Eddy, today Bukhara is better than ever - thanks to you!! See you soon, Cindy & MareteMore

Date of visit: September 2019
Helpful?1  
Reviewed 29 August 2019

So I Decided to take a far distance family friend for dinner at Bukhara Grandwest shortly before we attended a movie at nu metro. I’ve been here many times before and always enjoyed myself. I checked trip advisor before hand and saw ratings have gone...up ( some of them, apart from show nights ) so I decided it’s a great idea to give it a try. Well that was a terrible mistake. Trip advisor’s price suggestions are incorrect firstly. I paid R179 for a butter chicken with a Garlic Nan which tasted like melted butter and flour. ( I barely saw garlic) yet it Arrived at my table so crispy and cold, I had a lovely waiter and didn’t want to upset her by complaining as she already had to come back and tell me 3 out of the 4 wines I wanted to order are out of stock. I ordered an extra Nan to share , it was half the size of the first nan. R39 for something that was almost the size of a pancake. Whilst dining I looked for a manager and nobody came to ask how my food is. My butter chicken was watery and tasted like something you buy at a supermarket . I can only assume there is new management or new chefs as food quality has definitely decreased. Atmosphere in the restaurant is dull and definitely does not give you a feel of being in India. You barely hear music , you can see directly into the kitchen where chefs are on their cellphones and the ( I assume he was the kitchen manager) shouting so loud at staff in the kitchen it made it so unpleasant. Myself and my family member didn’t even finish our food. Very embarrassing. I really hope someone will do something about this. I unfortunately don’t have my waiters name as she didn’t even have a name badge but she was absolutely lovely - so thank you for being the one positive thing in our experience.More

Date of visit: August 2019
Helpful?
Reviewed 20 July 2019

We have been frequenting Bukhara GrandWest for the last few months and have recently met the new manager Eddie who has impressed us with his welcoming demeanor and fresh approach to customer service. The food is always great and the service is good. Our waitress...Nicole was attentive and always greets us with a smile. No long waits for food and the quality is always great. Will be back there soonMore

Date of visit: July 2019
Helpful?
Reviewed 26 June 2019

My dad loves Bukhara so we reserved a Table for his birthday at the Bukhara in Grand West. As we arrived it appeared as though the restaurant was closed but saw the side door was open. Upon entry the restaurant was empty and the kitchen...staff was cleaning. After having to repeat ourselves to 4 different people indicating that we have made a reservation and what time are they opening someone said the restaurant was not going to open that evening. Which was surprising considering we have made a reservation and per their Trading Hours at their entrance the restaurant is due to be open. The last individual managed to instead of just calling someone from the back and passing responsibility managed to assist us and tried calling the 3 restaurant managers after numerous attends the one lady answered. The Restaurant Manager was still in Grand West and appeared from the side door. We explained to her that we had made a reservation, but one of the kitchen staff indicated that the restaurant was not opening that evening. The restaurant manager became extremely defensive and first indicated that they are doing maintenance on the kitchen equipment upon which I reminded her that we had made a reservation and why did no one call us to indicate that the restaurant was not going to open. The restaurant manager continuously being defensive the story changed and she indicated that just 30 minutes prior they had a 3rd degree burn incident and she was trying to deal with that and with Grand West. Which I thought was very funny given that in 30 minutes you have dealt with the incident, arranged and spoken to Grand West and managed to get Burger King for supper. I indicated to the Restaurant Manager that I also work in the client facing Industry and I understand that some things are our of your control but all that she has been is defensive and she has not apologized to us at all for the fact that we have come all this way and no one has informed us. We have such fond memories at the Bukhara at Grand West and it was so disappointing and especially having to remind a Restaurant Manager how to work with their Customers. But like my dad said we will return to Bukhara but most definitely not the one in Grand West.More

Date of visit: June 2019
Helpful?
Reviewed 25 April 2019 via mobile

Attended a conference at grand west and decided to have lunch at Bukhara. Worst experience ever. Served coffee with milk that was off. Only one waitress who could not cope with the customers. For the prices that they charge, no napkins on tables. It was...worse than a fast food outlet.More

Date of visit: April 2019
Helpful?
FrequentFlier743063, Guest Relations Manager at Bukhara GrandWest Casino, responded to this reviewResponded 29 April 2019

Good day, Jean690, Thank you for taking the time to review us. At Bukhara we strive for excellence in service. We are terribly sorry to hear that you did not experience this with us. We would like the opportunity to discuss this further with you....More

Reviewed 15 February 2019

Having booked a table for six people, three couples, for 18h30, we arrived 15 minutes early, as a power failure brought the entire place into complete blackness. The generator finally kicked in and all of us were seated at around 18h20. It was Valentine’s Day,...so we expected special attention and service. What we received was nothing short of abominable. The management did not have any idea what was going on and I overheard one of the waiters mentioning that there was an impending disaster in the kitchen. Somewhat of an understatement! We ordered our meals at 18h45, expecting to be serve long before our date with the Bryan Ferry concert kicking off at 20h45. When our meal finally arrived at 20h30, it was a nightmare. The manager on the evening seemed to have had a charisma bypass operation and every time we confronted her about why an order should take an hour and a half, her mouth just taped open, her eyes went bleak then the shutters came down over her dismal visage. On looking around the restaurant, almost every other table was experiencing the same horror. When the food finally arrived, two meals were completely incorrect, the lamb was tough and cold, the rice didn’ arrive for another 10 minutes, the naan bread was like a wet sock and the management continued to gape and mumble. Never again. This place ought be closed immediately and new management sought as a sense of urgency. And this was the 3rd time we experienced this gastronomic debacle. The only redeeming feature was our waiter Cloud, who attempted to maintain his dignity while all around him was just caving in. Really, really bad!!!More

Date of visit: February 2019
Helpful?
FrequentFlier743063, Guest Relations Manager at Bukhara GrandWest Casino, responded to this reviewResponded 18 February 2019

Dear Sightseer767842, Thank you for taking the time to send your constructive feedback. We do appreciate it. We are sorry to see that you didn't enjoy your experience with us. We would like the opportunity to discuss this further with you. Kindly send us an...More

Reviewed 27 January 2019 via mobile

We visited the restaurant for Dinner hoping,they were short staff which can be understandable.We waited a long time for our food,starters were mediocre and when the mains arrived it did not arrive together and almost 7 minutes later.The butter chicken lacked salt and the resturant...did not have salt shakers and gave it to us in a small bowl.The lamb shank which arrived late,the gravy/sauce was hot but the shank itself was ice cold.This has to be my worst experience and the worst food that I have ever eaten or not eaten.☹Would not recommend and it is sad because the Manager on duty did not seem to care.More

Date of visit: January 2019
Helpful?
FrequentFlier743063, Guest Relations Manager at Bukhara GrandWest Casino, responded to this reviewResponded 28 January 2019

Good day, Sophia A, Thank you for taking the time to send your constructive feedback. We do appreciate it. We are terribly sorry to hear about your experience this with us. This does not sound like the service we pride ourselves on. We would like...More

Reviewed 11 December 2018

We had a team year-end lunch after playing a game of 10 pin bowling. The food was absolutely amazing. We shared meals among each other so we can get to taste as much as we could. There were a number of other companies as well....Great service and great food !More

Date of visit: December 2018
Helpful?
FrequentFlier743063, Guest Relations Manager at Bukhara GrandWest Casino, responded to this reviewResponded 21 December 2018

Hello Sdonica, Thank you for your lovely review Our Bukhara GrandWest Casino strives to provide the best dining experience. We are glad you experienced just that. We look forward to sharing more experiences with you. Kind regards, Bukhara

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Frequently Asked Questions about Bukhara GrandWest Casino

Bukhara GrandWest Casino is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3