We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

RATINGS
Food
Service
Value

Details

PRICE RANGE
US$2 - US$4
CUISINES
Italian, Pizza, Grill
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Sponsored by: Casa Bella GrandWest

Top 3 Reasons to Eat Here

1. Freshly Made Pasta!
1. Freshly Made Pasta!
"Italian flavours that reminds one of Italy. "
Debbie J
See reviews that mention italian restaurant
2. Woodfire Pizza!
2. Woodfire Pizza!
"The pizza was crispy and the topping were delicious."
504vanessam
See reviews that mention best pizza
3. Italian Grills!
3. Italian Grills!
"My Italian style steak was the just superb! "
Sacha P
See reviews that mention quality
Reviews (97)
Filter reviews
94 results
Traveller rating
40
24
10
7
13
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
40
24
10
7
13
Show reviews that mention
All reviews pasta fries fillet steak cheesecake grand west casino dough
Selected filters
FilterEnglish
Updating list...
Reviewed 2 weeks ago

Saturday past we visited Casa Bella. We had a group booking there however this was not my families 1st time at the restaurant. Unfortunately our experience on the day was not excellent. The service was extremely slow and very bad. My husband's order was never...put in even thought our tables order was taken with our 2 children and I. When our main meals came my husband's main meal was not with and we where advised it will take a further 20 min for his main meal to be finished. This infuriated my husband and he left the restaurant(we where already their over a hour) which put a damper on our whole meal. Upon his return we asked to speak to the manager who brought his main meal however my husband decided not to eat at the restaurant. The other problem we had was on your dessert menu they did not have the tiramisu. We asked for the bill paid our meal/ drinks and left the restaurant. The manager apologized and made excuses because of a special and how busy the restaurant is however that is not our problem as an customer.More

Date of visit: May 2021
Helpful?
Casa_Bella_Dining, Owner at Casa Bella GrandWest, responded to this reviewResponded 6 days ago

Dear Audroliner, Thank you for taking the time to send us your feedback. We are extremely disappointed to hear about your dining experience. We would like an opportunity to contact you and address your concerns with management. Could you kindly follow the link https://cb1.goreview.co.za/goreview-crm?revid=sJIATQ, so...More

Restaurant's Favourite
Reviewed 11 November 2020

This 5-star rating is purely based on the divine food myself and my partner had this weekend! We went for the 3 course Wikideal and it was absolutely outstanding. I had the Filleto Pizza where the fillet steak was as soft as butter! The meal...that stood out the most was my partner's Spatchcock Chicken!!! This was the best chicken we have ever eaten! The peri-peri sauce had the perfect heat and a beautiful hint of lemon. The chicken was a full chicken and was moist and juicy! We ate tempted to go back this weekend purely for that chicken! Dessert was just as lovely with the Lemoncello Cheescake taking the "cake" which was creamy, tangy and not too sweet! We will definitely be returning soon and this will be our new favorite spot. Thanks to Jason who welcomed us with open arms and educated us about each course! What a lovely establishmentMore

Date of visit: November 2020
Helpful?
Casa_Bella_Dining, Owner at Casa Bella GrandWest, responded to this reviewResponded 19 November 2020

Good day, Mia_Cpt, Thank you for your magnifico review of Casa Bella GrandWest. Fantastic! We're delighted to hear that our Spatchcock chicken and the Filleto Pizza impressed you so much. We're also pleased that Jason's service made your experience that much more enjoyable. We hope...More

Reviewed 5 weeks ago via mobile

We visited casa Bella grandwest on mothers day and we had one amazing time. The manager Nathaniel was a superb host and the food was outstanding. The lamb shank fell off the bone with tenderness and u could sink your teeth into the steak. The...place was spotless. I'll definitely be visiting there very soon again.More

Date of visit: May 2021
Helpful?
Casa_Bella_Dining, Owner at Casa Bella GrandWest, responded to this reviewResponded 4 weeks ago

Good day, Fellowtraveler782511, Thank you for reviewing Casa Bella. We are delighted to know that you received such memorable service from Nathaniel and that your meal was excellent. We hope you have many more wonderful experiences with us. Ciao, Casa Bella

Reviewed 27 April 2021 via mobile

Services was really poor. Received our drinks after 45 mins of ordering them and our food came almost an hour after ordering alwell. When we received our drinks my dad's coffee was cold ansy steak was cold as well. Would recommend me this place reallyMore

Date of visit: April 2021
Helpful?
Casa_Bella_Dining, Owner at Casa Bella GrandWest, responded to this reviewResponded 29 April 2021

Dear Juniorxmukiza, We are sorry to see that your experience at Casa Bella was not up to standard. That certainly doesn't sound like the level of service and food quality we pride ourselves on. We would like an opportunity to contact you and address your...More

Reviewed 24 April 2021 via mobile

Had a lovely dinner with my family as Casa Bella tonight. Pizza was phenomenal. Service was friendly and helpful. Only critique I can gove is that the lighting is too bright in the restaurant. Dim the lights a bit and play some nice italian tunes...or jazz and you have a perfect little italian restaurantMore

Date of visit: April 2021
Helpful?
Casa_Bella_Dining, Owner at Casa Bella GrandWest, responded to this reviewResponded 26 April 2021

Hi Pierrevdw5, Thanks so much for sending us your feedback. We're happy to know that you enjoyed both the delicious pizza and our friendly service. If you would like to discuss your review further with us, kindly follow the link https://cb1.goreview.co.za/goreview-crm?revid=PiHPhr and that a member...More

Reviewed 27 February 2021

Last night we had dinner at casabella grand west. What an unforgettable experience. The service was out of this world. Our waitress Madina was very professional and friendly from the moment she welcomed us till we left,very knowledgeable about the menu and super attentive to...details.The food was very delicious. I definitely recommend this place.More

Date of visit: February 2021
Helpful?
Casa_Bella_Dining, Owner at Casa Bella GrandWest, responded to this reviewResponded 2 March 2021

Good day, Kp_Cosng, Thank you for taking the time to review and recommend Casa Bella GrandWest. We're delighted that you enjoyed Madina's service so much and that the food as delicious. We hope you have many more wonderful experiences with us. Ciao, Casa Bella

Reviewed 7 December 2020

The service at your restaurant was horrible yesterday. Justine (Manager on Duty) was disgusting. We reserved a table for 10 people, when we got there the table was not prepared. Later he told us we should have printed our wikideals vouchers. We advised that we...can email them to him or his senior managers because there are no printers around. After struggling for 2 hours looking for a place to print his senior offered that we should sent the voucher to him as we requested but he said he could not. One of the waitress told us that he could but he did not want to do it for us.More

Date of visit: December 2020
Helpful?
Casa_Bella_Dining, Owner at Casa Bella GrandWest, responded to this reviewResponded 8 December 2020

Dear Jambie33, Thank you for taking the time to review Casa Bella GrandWest. We are extremely disappointed to hear about your dining experience. We would like an opportunity to contact you and address your concerns with management. Could you kindly follow the link https://cb1.goreview.co.za/goreview-crm?revid=3s3DLw, so...More

Reviewed 11 March 2020

I had recently purchased the 3 course gourmet deal on wiki deals to spoil my parents for their anniversary. We are not a family to eat out often and really thought this would be a good special experience for just the two them. From the...time my mom called to make a reservation, to arriving...their experience was not close to great. They had a 7:30 pm reservation, was only seated around 8 pm, due to incorrect advise given regarding the printing of the voucher by a staff member when making the reservation. Once seated, waited almost 30 mins for their order to be taken and to top that had to ask what their choices were as its clearly not on the voucher. Finally their meal arrived around 9 pm, and was told by their waiter "he is under pressure" when apologizing. This restaurant clearly requires a manager that will ensure all staff is educated regarding all processes esp regarding voucher bookings, and ensure sufficient staff is scheduled per shift in order for customers to have a pleasant dining experience. The only good (not great) thing was the food, sadly we will not go back or recommend, as its one thing to have good food and another to have bad service with it.More

Date of visit: March 2020
Helpful?
Casa_Bella_Dining, Guest Relations Manager at Casa Bella GrandWest, responded to this reviewResponded 18 March 2020

Dear Clchap8, Thank you for taking the time to review our Casa Bella GrandWest. We are very disappointed to hear that your dining experience was not consistent with the high standard we pride ourselves on. Please, could you kindly take a moment to send a...More

Reviewed 26 February 2020 via mobile

We decided to have dinner at Casa Bella. Ordered the parmesan crusted chicken breast and a Sardinia pizza. Parmesan crusted means coated with bread crumbs and finely grated PARMESAN, then pan fried and NOT just coated in bread crumbs then sprinkled with grated parmesan. The...chicken is worded as crispy on the outside and juicy inside. Neither was presented. Chicken was extremely dry. Not even the sauce could rescue it. The pulled pork on the pizza was also not fresh. When approached by the waiter who asked if all was OK, we said no and the meal was not enjoyable. He apologized and walked away. Being in the industry I would assume that when a waiter cannot handle the situation, a manager would step in to do that. Clearly training is an issue here as we are still waiting for a manager. So sad that the meal did not live up to any expectations even though I didn't have any.More

Date of visit: February 2020
Helpful?
Casa_Bella_Dining, Guest Relations Manager at Casa Bella GrandWest, responded to this reviewResponded 18 March 2020

Dear Mvg09, Thank you for taking the time to send us your feedback. We are disappointed to hear about the quality of food you received and would like an opportunity to contact you and address your concerns with management. Could you kindly send us a...More

Reviewed 9 February 2020

The staff were all friendly, but the dish I wanted was not available. The reason provided was that there were many guests yesterday, so the one ingredient was finished. So my question is: Was what you ordered and ate freshly made that day? It seems...to be no. Like the lam pizza, which I wanted to have, the meat is cooked the previous day or even the day before, to be ready for yesterday? I saw lots of pasta being made, probably to be sold tomorrow as freshly made yesterday? If a restaurant don’t inform me as to what is not available when I get there and I am told later that this or that is finished, then I don’t order anything else. Let them lose money because of bad planning.More

Date of visit: February 2020
Helpful?2  
View more reviews
Best nearby
Best nearby hotelsSee all
City Lodge Hotel Grandwest
175 reviews
.16 km away
Grand Hotel
30 reviews
.20 km away
Road Lodge N1 City, Cape Town
59 reviews
3.43 km away
StayEasy Century City
650 reviews
4.49 km away
Best nearby restaurantsSee all
Ashley's Family Restaurant
62 reviews
.83 km away
The Hussar Grill GrandWest
148 reviews
.14 km away
Silver Dollar Spur Steak Ranch
39 reviews
.23 km away
Best nearby attractionsSee all
Picturesque Tours
9 reviews
1.01 km away
Tutankhamun – His Tomb and His Treasures
7 reviews
.53 km away
GrandWest Casino and Entertainment World
263 reviews
.53 km away
ILIOS Travel
8 reviews
1.71 km away
Questions & Answers
Get quick answers from Casa Bella GrandWest staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing
Frequently Asked Questions about Casa Bella GrandWest

Casa Bella GrandWest is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5