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The customer service at this restaurant is possibly some of the worst I’ve experienced. The staff are rude and unwelcoming, just want you in and out. It’s a shame as the food is utterly delicious but ruined by the horrendous service received.
Really good food and drink. Excellent service. I had Pil Pil prawns, while my family had bruchetta and black pudding starters. All delicious. My spicy chicken pizza had just the right blend of chillies and garlic with a tikka style spicy chicken. The ice cream...with amarreto and coffee was very strong tasting but lovely. All in all, a great night.More
Booked on line then called in the next day to see if they could move the time an hour or so later. They went away and after a bit of juggling they managed to fit us in - Result ✅
When we arrived, a tad...early we were shown through to the very comfortable bar area and were provided with drinks and a great menu to look over. We were shown to our table and our order was taken, the staff were attentive, friendly and welcoming. BB was hilarious and great fun. 😂 I’m reliably informed that The Shotley BB will know who she is😂
Food arrived promptly and was delicious we will Definitely be back, great night, great atmosphere, great find! Thank you.More
Frequented here 14 years ago and had a great time. Came back on the off chance seeing that it has not changed hands and had the same great experience! Impressive food, attentive service. Well impressed will be back. Thank you 😃
Went here as in the area and girlfriend has to eat gluten free and this appeared on one of the apps she uses. We werent sure what to expect with it being in such a little place but when we arrived we were welcomed by...brilliant cheery staff, plenty of social distance markers and hand sanitizer available, we were took to our table and given menus which remained on our table as they were disposed of when done, onto the food it was amazing the bbq pulled pork burger was huge and tasted brilliant, girlfriend had the gluten free pepperoni pizza which looked brilliant she said was the best gluten free pizza shes tasted also plenty of other gluten free options which is great. Overall very friendly nice restaurant with reasonable prices. highly recomendMore
Love this restaurant, food is always so fresh and tasty and the owners know how to run a business really well. Last time me and the missus went the staff were unbelievably rude! Came in and we said we had a table booked and the...staff member didn't say to follow, she just walked away and pointed at a table and didn't say anything else. I appreciate that she may have been having a bad day, but a good bit of customer service isn't so hard. The food was lovely as always, just a soured experience due to grumpy staff.More
After being recommended this restaurant by friends we took advantage of the eat out deal . We all shared starters ,I opted for the Pollo risotto which was very nice but the star of the show were the king prawns ! Food and service were...excellent. A nice change from the city centre places .well worth a visit .More
Delicious take out Sunday Lunch - 1st time I’ve tried this and wow how how tasty. Had the beef and it was so tender and came with plenty of gravy. Beautifully cooked veg and homemade Yorkshire pud. Will definately try again 👍🏼
We went here late Saturday afternoon for a family meal. Let's get the boring stuff out of the way first- completely COVID compliant and safe. Easy booking.
From the moment we arrived the service was excellent. The menu was comprehensive and the specials in particular...caught our eye. The food was delicious especially the aranicini and the ragu with horseradish mascapone.
The thing that really made the visit special was the was the waiting staff, they were brilliant with my 3 year old daughter by really making her feel special. I know it sounds like such a simple touch but the waiter using her name after he heard us use made her day and writing Scarletts Disney Pizza Box on her doggy bag after she told him we were having a movie night was a lovely touch.
I know I've spent time talking about the staff but the food deserves just as much praise as it was truly lovely.
6 out of 5 from me, and I'm very picky 🤣More
This is the second time myself and my boyfriend have used this service and both occasions the food has been superb. We had pork and lamb and both were tender and the gravy is the best ive tasted. Everything was really hot and gorgeous veggies...and yorkshire pudding too. The veggies, meat and gravy and pudding are all packaged separately.More