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Hard Rock Cafe

43 South Church Street, 1103, Grand Cayman
+1 345-947-2020
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Overview
  • Excellent29%
  • Very good37%
  • Average23%
  • Poor7%
  • Terrible4%
Travellers talk about
“burger” (44 reviews)
“potato skins” (7 reviews)
“pulled pork” (5 reviews)
Closed Now
Hours
CUISINES
American, Bar, Vegetarian Friendly
PRICE
RR - RRR
RATINGS
Food
Service
Value
Atmosphere
LOCATION
43 South Church Street, 1103, Grand Cayman
All Details
Write a ReviewReviews (477)
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1 - 10 of 388 reviews

Reviewed 1 week ago via mobile

Was at this location few years back had a great experience, unfortunately this time not the same, staff in rock shop just weren't very friendly at all no smiles on their face, just very matter of fact.

Thank tammyBaltimore_Md
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 1 week ago

tammy, sorry you didn't get to experience our normally jovial retail staff. We will definitely give them more of the Hard Rock Kool-Aid. We will use this as reinforcement for always smiling.

Reviewed 2 weeks ago

We loved the atmosphere in Hard Rock. The shop had a nice selection of clothing and souveneirs. I bought my mandatory Hard rock Cafe shirt there!

Thank Flagman00
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Flagman00 Thanks for the 5 stars and representing HR Cayman with the T-shirt

Reviewed 2 weeks ago

My wife and I ate lunch here on Tuesday afternoon. Even though there were 4 cruise ships in we were still seated within minutes near the front that overlooked the ocean. I had the Classic Club sandwich & the most unbelievable onion rings ever! My...More

Thank mlhabh
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

Thanks for the compliments on our cafe and its food.

Reviewed 2 weeks ago via mobile

Service was very slow despite the restaurant seeking to be very busy turning over tables with all of the cruise ships in port. Food on par with other HRC locations.

Thank goldeneagle2712
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 2 weeks ago

goldeneagle2712 - thanks for the feedback and the nice rating.

Reviewed 24 September 2018 via mobile

Excellent stop for food and drinks. The Hard Rock Cafe was busy and a steady mix of guests in and out of the restaurant. The staff tried to keep up with the food and drink orders but at times the staff seemed to be overwhelmed....More

Thank tamwhite009
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 25 September 2018

Thanks for your loyalty to Hard Rock. Glad you enjoyed our views and we will always strive for the excellence our guests expect.

Reviewed 15 September 2018 via mobile

I was in the Hard Rock Cafe today and asked to use the restroom. I was takened by surprise when I was told I was not able to use it because... "they just cleaned it and if I was to use it, they would have...More

Thank Angela P
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 16 September 2018

Angela P This is not what we are about here at Hard Rock and I apologize for the quoted response above. Please contact me at tim@hrccaymanislands.com so we can discuss the circumstances surrounding your visit. Rest assured, we will look into it ourselves.

Reviewed 7 September 2018 via mobile

My sister janessa and I always dine at hard rock, personally this is the second time I have had Merwin as my server and he is excellent! Great customer service, Very knowledgeable and informative; an overall joy. We had an issue with our dessert and...More

Thank Jasminelee J
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 7 September 2018

Jasminelee J - Thanks for the 5 stars and props to Merwin. I agree he loves his job and it shows.

Reviewed 28 August 2018

This location is very close to where the cruise ship docks, so easy walking to the restaurant. The food and drinks were very good, although a little on the pricey side. The restaurant is upstairs and we had a view of the harbour. The server...More

Thank Love2TravelUS
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 31 August 2018

Love2TravelUS, We always enjoy receiving at 5 star rating but coming from someone with your moniker, it is cherished even more.

Reviewed 27 August 2018 via mobile

Visited Hard Rock in Grand Cayman and were very pleased with both the service and quality of food. It was a pleasant surprise especially since we had been previously so disappointed in Margaritaville and it’s subpar food and service. So pass by Jimmy Buffets and...More

Thank ProudBuckeye
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 28 August 2018

ProudBuckeye, we really appreciate the 5 stars and our "Cayman Kind" attitude is real at Hard Rock. Thanks again.

Reviewed 25 August 2018 via mobile

Yep, wife loves HRC and has been too everyone in the US and many foreign ones so this was on a must do list. Visited about 8 pm after cruise ships had left port, so not busy. Sat by the windows and got great sunset...More

Thank Kimrayoil
Tim L, General Manager at Hard Rock Cafe, responded to this reviewResponded 26 August 2018

Kimrayoil. What an amazing journey. So glad you guys were able to enjoy our little slice of paradise and experience our Cayman Kind service (upstairs). I will look into the downstairs comment but appreciate the feedback and the 5 star rating.

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Ask a question
Questions & Answers
Terry S
22 October 2015|
AnswerShow all 2 answers
Response from Tim L |
Yes! It's a very short walk from the cruise ship terminal. You can see it on the right hand side as you come in by tender.
1
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Lunch, Dinner, Brunch, After-hours, Drinks
Restaurant features
Takeout, Seating, Waitstaff, Television, Highchairs Available, Serves Alcohol, Full Bar, Free Wifi
Good for
Bar Scene, Special Occasion Dining, Groups, View, Kids, Child-friendly
Open Hours
Sunday
09:30 - 21:00
Monday
09:30 - 21:00
Tuesday
09:30 - 21:00
Wednesday
09:30 - 21:00
Thursday
09:30 - 21:00
Friday
09:30 - 21:00
Saturday
09:30 - 21:00
Location and Contact Information
  • Address: 43 South Church Street, 1103, Grand Cayman
  • Location: Caribbean  >  Cayman Islands  >  Grand Cayman
  • Phone Number: +1 345-947-2020
  • E-mail
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