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Factory Steak and Lobster

Avenida Winston Churchill | Real Intercontinental Santo Domingo, Santo Domingo, Dominican Republic
+1 809-683-6060
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Overview
  • Excellent93%
  • Very good2%
  • Average2%
  • Poor2%
  • Terrible1%
Travellers talk about
“crab cakes” (2 reviews)
“ribeye” (2 reviews)
“ate here” (2 reviews)
Closed Now
Hours
CUISINES
Steakhouse, Seafood, Vegetarian Friendly, Vegan Options
PRICE
RRRR
RATINGS
Food
Service
Value
LOCATION
Avenida Winston Churchill | Real Intercontinental Santo Domingo, Santo Domingo, Dominican Republic
All Details
Write a ReviewReviews (143)
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11 - 20 of 39 reviews

Reviewed 20 July 2018 via mobile

I came to Santo Domingo for 2 weeks for business and the service here was the best I had. The food was excellent and timely, however the service by Junior was possibly better than any I've had around the world. He was kind, attentive, and...More

1  Thank Christine S
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 21 July 2018

Dear Christine S, thank you so much for your kind words, it makes us extremely happy to know that you had an unforgettable experience at Factory Steak and Lobster. We hope to host you in your next trip to Santo Domingo! Kind regards,

Reviewed 20 July 2018 via mobile

Excellent service by Junior Hernandez, very good wine selection. A must try, after a long day in the spa!

Thank lucienhache
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 20 July 2018

Thanks a lot lucienhache for your great review and recommendations! We look forward hosting you again very soon! Best regards,

Reviewed 8 July 2018 via mobile

Exquisite menu and service by Junior Hernandez & host...Totally recommended for Sunday Lunch with Friends, Family, couples and business!

Thank Indhira F
Sebastian G, Director General at Factory Steak and Lobster, responded to this reviewResponded 9 July 2018

Thanks a lot Indhira for enjoying the Santo Domingo Restaurante week at Factory Steak and Lobster! See you soon!

Reviewed 4 July 2018 via mobile

I went for dinner at this great restaurant and I couldn’t have been more impressed with the quality of the food and the service I was offered. I was served by Junior and Luwdy who went out of their way to make us feel comfortable....More

1  Thank Jason G
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 5 July 2018

Dear Jason G, thanks a lot for your great review about and recommendations about your recent experience at Factory Steak and Lobster and thanks for your excellent comment about the service provided by Junior and Ludwy! We look forward seeing you again soon! Regards,

Reviewed 19 June 2018

IF you are a steak lover, this is a good place for you, very slow service and not very good, the food is really good specially the meat.More

Thank Annie A
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 21 June 2018

Dear Annie A, thank you for your comments about your recent experience at Factory Steak and lobster and we apologize for not having offered the quality service that characterizes us, please feel free to contact us to know a bit more about your service experience...More

Reviewed 19 June 2018

As we were staying in the hotel we went there 2 times as it was so good. The steak was excellent however I am a lover of ribeye Pittsburgh style and they didn't know how to char it properly ( I realize I am nitpicking...More

1  Thank SESAL1960
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 21 June 2018

Dear SESAL1960, Thank you very much for your kind words and for enjoying an amazing experience at Factory Steak and Lobster, we strive every day to give our best, not only food but having a well trained staff willing to deliver the best service ever...More

Reviewed 26 April 2018 via mobile

My experience in Steak & Lobster Factory Was amazing. One of the best steak houses I've ever been to. What made his experience even better was not only the food, but he service given to me by Junior. Junior was very helpful and attentive. Before...More

Thank Edward M
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 27 April 2018

Thank you very much Edward for your kind words and for enjoying an amazing experience at Factory Steak and Lobster, we strive every day to give our best, not only food but having a well trained staff willing to deliver the best service ever! Please,...More

Reviewed 26 April 2018 via mobile

Amazing experience with Junior at The Steak & Lobster Factory! Thank you all! We have visted all 3 restaurants on the property by far Steak & Lobster

Thank felixmariodiaz
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 27 April 2018

Thanks a lot felixmariodiaz for sharing with all of us your excellent experience at Factory Steak and Lobster, we are looking forward for your next visit! Have a great day!

Reviewed 22 April 2018 via mobile

With colleagues I went out to Factory in Hotel Intercontinental. We were seated at a long wooden table in the pure designer room. Atmosphere was hushed and cosy. It was a fine dinner in a fancy restaurant. I ate a lobster bisque, crab cakes, a...More

Thank ChrisA90B92
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 23 April 2018

Thank you very much Christophe M for your wonderful review and for enjoying an outstanding gastronomic experience at Factory Steak and Lobster, our menu is designed to offer our clients a fine and delicious experience out of series and at the level of the most...More

Reviewed 21 April 2018 via mobile

Nice place and great attention Good varíety of both meat and fish dishes in one of the best Hotels in Santo Domingo.

1  Thank Enrique D
Sebastian G, General Manager at Factory Steak and Lobster, responded to this reviewResponded 21 April 2018

Thanks a lot Enrique D for your excellent review and for your recommendations about Factory Steak and Lobster! It will be a pleasure to see you soon again! Warm regards,

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Questions & Answers
Daniel A
20 January 2018|
Answer
Response from Sebastian G | Property representative |
¡Estimado Daniel A, muchísimas gracias por su excelente comentario sobre nuestro restaurante! Nos encargaremos de hacerle llegar sus comentarios a Waskar para motivarlo a seguir así. También lo invitamos a poner esta misma... More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
Meals
Lunch, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Business meetings, Groups, Romantic, Child-friendly
Open Hours
Sunday
11:00 - 23:00
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: Avenida Winston Churchill | Real Intercontinental Santo Domingo, Santo Domingo, Dominican Republic
  • Location: Caribbean  >  Dominican Republic  >  Santo Domingo Province  >  Santo Domingo
  • Phone Number: +1 809-683-6060
  • E-mail
Description
Enjoy the best meat cuts, international wines and the most delicious lobster at Factory Steak & Lobster
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