I booked the loft suit, the largest room they have, the room was booked on Thursday 12th November through Expedia, payment went out of my account on Friday 13th November, I have multiple proof of this, I was sent a booking confirmation, and on Saturday...the 14th a welcome letter from cafe Felix. On arrival the staff told me the owner had given the room I'd booked to someone else, I was given a much smaller room than I'd booked.
Later that evening the owner told me that the reason he gave the room to someone else is that he hadn't received payment from hotels.com (Expedia)
I informed him payment had been made from my side and he said he would contact Expedia to sort this out.
I said I would also speak to hotels.com (Expedia) as I am due a refund for not getting the room I paid for.
Later on Monday morning the owner suddenly accused me of bilking, leaving without paying, and threatened to call the police and lay a charge. No request for any money was made while I was at the property so how can I possibly leave without paying! Secondly I asked to speak to the owner while I was there and he didn't bother to see me face to face, he only sent me a few messages via WhatsApp.
Thirdly this matter is between him and hotels.com (Expedia) I contacted hotels.com and informed them the owner was threatening me with laying a charge of leaving without paying, they assured me they would rectify the issue and told me issue was between them and the owner.
Anyway, the owner is still threatening to call the police.
Thanks for destroying my weekend with my partner, this was my 3rd booking in the loft within 5 weeks at Felix cafe. Certainly won't be be back after realising how utterly bad the owner is at guest relations.
Some of the messages I was sent via WhatsApp are just downright rude, I mentioned we'd travelled from Cape Town, the owner replied I don't care where you've come from. Avoid this place if you have any common sense.More