Shadi. Great service. He will take care of you. - Picture of Sofitel Dubai Downtown, Dubai
Photo: Shadi. Great service. He will take care of you.
From Review : Outstanding customer service from Shadi of Sofitel Dubai Downtown
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US$175
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US$114
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
I lost my room key and credit card while walking in the Dubai mall. After I returned to the hotel, security at the mall called the hotel with my card and key. Shadi coordinated to have the credit card and key picked up from the mall and delivered back to me in my room. A huge…
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Date of stay: December 2019
Response from KlausAssmann, General Manager at Sofitel Dubai Downtown
Responded 29 Dec 2019
Dear LeeDoz, Thank you for sharing such a wonderful review! :) It is truly delightful when guests like you take time out of your busy schedule to share your experience with other readers. I very much appreciate that you highlighted the exceptional customer service provided to you by Shadi. Losing such valuable items can be very stressful, but I am glad that Shadi acted promptly with assistance. He was very appreciative of your complimenting feedback. Looking forward to welcoming you back in the near future, and wishing you a wonderful new year! Best regards, Klaus Assmann General Manager
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