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General state of disrepair - Picture of ProfilHotels Copenhagen Plaza, Copenhagen

Photo: General state of disrepair

From Review : Don't. Just don't... of ProfilHotels Copenhagen Plaza
811
General state of disrepair
Loved the design, but needs refurbishment
Dirt
Helt okej
Worst Hotel Ever
Loved the design, but needs refurbishment
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Other Recent Reviews

swedeontheroad wrote a review Apr 2019
Gothenburg, Sweden26 contributions11 helpful votes
Thinking about booking this hotel? Don't. Just don't. Nasty bed, full of stains beyond hope, ice cold, damp and smelly room and generally run down premises. Someone must be blind to miss the state of disrepair or have just given up. We had booked two nights but refused to stay
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Date of stay: April 2019
Response from David S, Guest Relations Manager at ProfilHotels Copenhagen Plaza
Responded 05 Jul 2019
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are sorry to hear that your expectations didn't match the reality. We do put a lot of effort into our old and charming hotel and are sadden when our guest do not have a great experience. We do our best to deliver great service and we do apologies if it was not of standard. We are sorry to hear about your experience and will handle this accordingly. It would be a pleasure to welcome you back at our hotel in the future. With much appreciation, David Simpson, Guest Relations
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