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Pictures of ProfilHotels Copenhagen Plaza - Copenhagen Photos

Copenhagen: Pictures

From Review : Worst Hotel Ever of ProfilHotels Copenhagen Plaza
Worst Hotel Ever
Loved the design, but needs refurbishment
Worst Hotel Ever
Loved the design, but needs refurbishment
Worst Hotel Ever
substance is soaked and mold
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Other Recent Reviews

SARAH YULE wrote a review Nov 2018
Seaton Delaval, United Kingdom27 contributions27 helpful votes
+3
I stayed with this hotel on Saturday 25th November in room 305. The room itself was not the one that I requested, and I find it ludicrous that there is not General Manager on shift on a weekend to resolve issues such as this one.  We requested a double and we were provided 2
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Date of stay: November 2018
Response from Reception P, Front Office Manager at ProfilHotels Copenhagen Plaza
Responded 27 Nov 2018
Dear Sarah, We would like to thank you for taking the time to leave feedback after your most recent stay with us. We deeply regret to hear of the issues experienced with regards to the cleanliness of your room and your stay in general. I would like to offer my sincerest apologies, for not having provided a satisfactory service throughout the entirety of your stay. This is not the impression we wish to leave our guests with. Please rest assured your comments have been forwarded to our housekeeping department, in order to ensure the issue investigated. We did have our maintenance to check the shower and they reported back that it works like it should. Did you talk to the reception about the shower being unsafe? We offer all guests in-room non-slippery mats if necessary. We have them available upon request. We are of course very dissatisfied about your decision of never staying with us again. Our hotel will be renovated in Q1 2019,so should you change your mind, please let me know and I will personally take care of you on your next visit. Yours sincerely, Martin Normann Clemmensen Front Office Manager
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