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Picadura 5 dias despues - Picture of Kraft Hotel, Florence

Photo: Picadura 5 dias despues

From Review : Plagado de chinches of Kraft Hotel
865
Picadura 5 dias despues
Week end a Firenze
Sedia
Outdated hotel with great breakfast and rooftop
Tirando a muy bueno...
Non un 4 stelle.
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Juanma M wrote a review Dec 2018
3 contributions
Tengo que admitir que los trabajadores fueron muy amables. Pero me parece inadmisible que un hotel de esta categoria tenga plaga de chinches. A mi me picaron en el brazo y no sabia que era. Luego en España vi que los bichos que encontre saliendo del cabezal de mi cama y que
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Date of stay: October 2018
Response from HOTELKRAFT, Direttore at Kraft Hotel
Responded 17 Dec 2018
Dear Guest, We have taken note of your comment . Please be aware that bed bugs are presents all over the world in many hotels. It does not depend on room cleanliness but they are brought from travellers luggage and they often remain in the hotel rooms inside the matress and blankets, despite they are changed and cleaned daily by the chambermaids. We have of course made a deep cleaning into the room you occupied during your stay, but believe us, this problem cannot guarantee this problem will be definitively solved 100% . Every year we have some of these cases in our rooms but they don't depend from our carelessness. We apologize for this matter and we will do our best to get this problem solved. With our best regards
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