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Stunning views over the city - Picture of Hilton Manchester Deansgate

Photo: Stunning views over the city

From Review : Great property but let down by some staff. of Hilton Manchester Deansgate
Stunning views over the city
Hilton Manchester Deansgate
28
Hilton Manchester Deansgate
Cloud 23 afternoon tea. Over hyped
Worst Housekeeping Ever!!
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technicolour_dreams wrote a review Aug 2013
Zurich, Switzerland175 contributions44 helpful votes
+3
We stayed here from 18th - 20th August. Hotel wise, a great property. Stylish, chic and great rooms. We were given the 22nd floor with free wifi as part of our HH gold status. Executive lounge: Bright, great views over Manchester. Quiet and efficient service. Room: We
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Date of stay: August 2013
Response from John M, Manager at Hilton Manchester Deansgate
Responded 30 Aug 2013
Dear Guest Thank you for staying with us for 2 nights recently; it was a pleasure to have you with us. I am pleased that your guest room on 22nd floor was to your liking and that you were able to enjoy the fantastic views of Manchester and beyond from the comfort of your room. I am very disappointed that you did not enjoy your breakfast experience and the restaurant and kitchen teams have been given visibility of your comments to ensure that all guests experience the same level of service and quality throughout their stay. Our breakfast offering is prepared fresh daily and is replenished on a regular basis to ensure that our guests receive a high quality breakfast. I am so sorry to read that you were let down by our breakfast and I have shared your feedback with the teams. I was absolutely horrified to read your point regarding the manner of a member of the Podium team, This is certainly not how our team members have been trained and I can assure you that the team member has been identified and addressed to ensure that this does not happen again. Please accept my sincerely apologies. We are happy to offer filter coffee as standard in Podium during breakfast, however all additional coffees are chargeable. These are offered to you in the Executive Lounge on a complimentary basis as a valued Executive guest. I am pleased that you found the location of the hotel to be suitable for your needs and I hope that you return to the hotel in the near future. Best wishes Laura McEwan Director of Operations
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