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Turn down service failure. - Picture of AYANA Komodo Resort, Flores

Photo: Turn down service failure.

From Review : 5 Star Rates 3 Star Management of AYANA Komodo Resort
Turn down service failure.
Turn down service where the towels weren't replaced or cleared.
Turn down service was terrible.  No turn down!
Excellent Hospitality
A Real Treat!
A Real Treat!
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Albert M wrote a review Dec 2019
Lisbon, Portugal1 498 contribution512 helpful votes
+1
The difference between a luxury hotel and Ayana is the quality of service the management is capable of offering. This hotel suffers and because of this it's more 3 star even though it looks 5 star. The general staff is quite kind and welcoming. It's the management that's the
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Date of stay: December 2019
Response from AyanaKomodo, General Manager at AYANA Komodo Resort
Responded 17 Dec 2019
Dear Albert M, good morning from Flores and Thank You very much for your visit and the time you did appropriate in sharing your personal travel experience with us. It is indeed very unfortunate to have received your feedback, the last experience is like a dessert in a five course dinner and as such remains the last taste you have when departing. I am incredibly sorry that we have not managed to deliver on your expectations and would have very much welcomed the opportunity in meeting with you personally, unfortunately I was away on urgent personal matters. I had sent you an email already, would appreciate the opportunity in speaking with you - we are so much more than focused on our financial returns. Wishing you a wonderful day ahead as I look forward to our conversation. Kind regards Nik Priesnitz
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