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Interior - Picture of Platinum Yucatan Princess All Suites & Spa Resort, Playa del Carmen

Photo: Interior

From Review : On the whole, a lovely place!(except for daytime noise at pool) of Platinum Yucatan Princess All Suites & Spa Resort
On the whole, a lovely place!(except for daytime noise at pool)
Doesn’t get any better than this!
Loved it!!
Perfect Experience!
Vue de la piscine accès de la chambre swimout
9th annviersary
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Other Recent Reviews

Will come back
October 2020
Gillian_M112 wrote a review Mar 2016
Toronto, Canada186 contributions59 helpful votes
+6
We traveled to this resort on March 4 for a week as two couples. Getting there: we chose this location because we didn't want to spend hours on a bus. The good thing was (with Sunwing) the bus only stopped at the 3 Princess resorts which are side by side. However for 3 reasons
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Date of stay: March 2016
Response from JEstivil, Gerente at Platinum Yucatan Princess All Suites & Spa Resort
Responded 18 Mar 2016
Dear Gillian_M112, Thank you for taking the time to voice your concerns here on TripAdvisor. We work hard to keep our guests happy and to provide clean, comfortable accommodations. We do apologize that the ball was dropped in this case and you were not able to enjoy a relaxing time during the day. It is my regret that our resort did not live up to your expectations; as our only desire is to make your vacation as enjoyable as you expect it to be. We believe that there is always an opportunity for improvement and we always consider our guests' feedback as the most reliable and valuable source of direction to perfection. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We hope to host your vacations again, we will be looking to welcome you back. Sincerely,
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