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Worst hotel i ever stayed in. Tv not working, had to fix shower, no hot water, yellow cold water, dirty sofas, etc. Taxes and sur charges seem to be a bit high. Left with real bad feeling abd Thomas the manager/owner was rude and cheap.
Date of stay: September 2015
Response from CaymanComfortSuites, General Manager at Comfort Suites Seven Mile Beach
Responded 24 Sep 2015
Dear Guest - thank you for taking the time to review my hotel. I am sorry if you were unhappy with my response with regards to your demands for a complimentary night stay. As soon as were notified of your issue we corrected the problem with the hot water within less than 30 minutes, the television power cable was inspected and was re-plugged into the outlet, within minutes of us being made aware. We also offered to move you to another room at that time. At Comfort Suites Grand Cayman we are proud of our service and our ability to fix any guest problems quickly and in a reasonable way, which in this case, in fairness I feel that we did. Yours in hospitality Thomas Mason CHA General Manager
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