Av. de los Cocoteros, Lote Hotelero G, Flamingos, Nuevo Vallarta 63732 Mexico
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 20/06/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Palace Pacifico
Updated 20/06/18 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#4 of 5 in Flamingos
Location
Cleanliness
Service
Value
The 24-hour All Inclusive Hotel Riu Palace Pacifico opens all year round and located in Banderas Bay in Riviera Nayarit on the Pacific coast of Mexico. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The location is ideal due to its proximity to Puerto Vallarta Airport PVR (13 km) and Bucerías (2 km) and invites you to explore the area. The hotel has 445 cozily furnished rooms with free Wi-Fi and offers many amenities. Relax in our spa, or get in shape at the gym. 1 outdoor pool, 1 children's pool. Day and evening entertainment, as well as the Pacha discotheque in the neighboring Hotel Riu Jalisco or Hotel Riu Vallarta. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Japanese and Mexican, Krystal restaurants and Steakhouse, as well as 5 bars.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Entertainment staff
Babysitting
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Family Resort
Ocean View
Languages Spoken
Spanish
Location
Full view
49Car recommended
Grade: 49 out of 100
467Restaurantswithin 10 km
79Attractionswithin 10 km
Contact
Av. de los Cocoteros, Lote Hotelero G, Flamingos, Nuevo Vallarta 63732 Mexico
Name/address in local language
Getting there
Car HireSee all Flamingos car hire
5903Reviews1515Q+A100Room tips
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Most Recent
Having stayed in many Riu Hotels around the world this will probably be my last. The place is in dire need of a refurbishment, rooms are very tired, jacuzzi shown online is a circular unit on the terrace of your room, in reality it's an antique bathtub from the Ark that doesn't work, if you need a shower I suggest waiting for the rain as it will have a higher water pressure, considering the high level of English speakers here, I couldn't get an answer as to why there are no English speaking TV channels everything being dubbed into Spanish. Good points. The staff are fantastic and work incredibly hard, the room service although very limited is excellent. No I'm not an old moaner, but when paying platinum prices, one doesn't want to receive aluminium, I've stayed in 2 star Indian hotels and believe me, they are rough lol. Must be off for dinner now, take care all.…
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Date of stay: June 2022Trip type: Travelled
Helpful
+1
Hotel's Favourite
I went with my wife at the beginning of March. The place was fantastic. We had the jacuzzi suite on the balcony on the top floor, and it was worth it. Such a romantic way to spend an evening in a hot tub right there by the ocean. The view was great. The staff was all friendly, helpful, and responsive. The entire place was clean, and I had no worries about Covid. The staff all wore masks and guests almost always did as well. The food was great. A large breakfast variety, a good lunch, and great dinner choices. The Mexican restaurant was fantastic, and the beef tenderloins were very good. The pool was fantastic and staff in masks outdoors was always bringing us margaritas or pina coladas. Then you could go down to the beach and the sand was perfect. And during Covid, the place was not full, so this goes down as one of my favorite relaxing trips. I recommend this place for sure.…
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Date of stay: March 2021Trip type: Travelled
7 Helpful votes
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico
Responded 22 Jun 2021
Dear Guest, Thank you for your visit and your time to share your experiences with us. We are happy to serve you and are delighted to know that you enjoyed your stay. We hope to your return in the near future. With our best wishes we remain, Hotel Riu Palace Pacifico Online Reputation Manager
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Everything was great and we love it, except of Japanese restaurant. We assumed they already educated about the style of Japanese. Menu was same foods you could find in buffet. We ordered food and it took 1 hour to serve. We gave up and came back to buffet to have our dinner. The other think I should add is the bed sheets some times had some stain. I was sure they are clean but still you could see some left over stain, which is not really nice for a such a nice hotel like Riu Palace.
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Date of stay: June 2022
Value
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Helpful
The Hotel staff was awesome. The food was really good. The only downfall for the hotel were the activities for children. The kids area, well there was barely a kids area, had a tiny pool and tiny playset. As an adult I really enjoyed the stay and entertainment. Unfortunately, as a family with children I would choose a different hotel.
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Date of stay: June 2022
Value
Rooms
Service
Helpful
...because of this place. It is clean, the people are friendly and the views are breathtaking. It is ideally located to walk to Bucerias, which is a little town area with a few restaurants and then a short taxi ride to the downtown area of Puerto Vallarta. We took this trip clear back in 2017 and before covid so unsure what it is like now but of the 5 trips we have made to various parts of Mexico, this place was the nicest.
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Date of stay: July 2021
Value
Cleanliness
Service
Helpful
We spent 2 weeks at Riu Palace Pacifico from June 1st 2022 and our holiday was a mixture of both good and bad! GOOD...Food in the First week..Good choice...well cooked and freshly made BAD...Food in the Second week... Poor choice, over cooked and melting ice cream every day. I was ill for 2 days from what I believe to be the lamb. Good...Room was large and spacious and clean (though our sheets were changed only once in 2 weeks) only after we requested they be changed! BAD.... Jacuzzi is not white and Round like advertised in the online pictures...instead Its a 10 year old small brown rectangular bath that spews out a few bubbles...Our Jacuzzi didn't work when we arrived and it took them 2 days to fix it. I cut my finger trying to pull the faucet from the wall to get it to work. They offered us a late check out as compensation for the Jacuzzi not working... I personally advised the guest relations manager (Jessica) we would be leaving our room on check out day at 2pm and she assured me she would make sure reception are aware of this. At 1pm on check out day they called our room and ordered us out of the room saying we would be charged is we spent any longer in the room. We had to throw our belongings into our cases and evacuate the room immediately. Guest relations manager (Jessica) whom I personally spoke to about our late check out, then denied we had the conversation in front of her boss (Abigail) the assistant hotel manager. This infuriated us! My partner had a birthday and we requested some fruit and a cake etc in out room when we booked the trip in back in January 2022, but on arrival the reception staff had no notification of our request. They said they would arrange for a cake and fruit etc to be delivered to our room by 2pm the next day...but the next day nothing arrived at our room... Good ...The Entertainment team were all great! They looked after everyone and did all they could to keep everyone occupied and happy. Top marks for them...Especially Pablo!! Overall we enjoyed some of our holiday but it was spoiled by the above, especially the guest relations manager and her dishonesty. We won't be returning!…
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Date of stay: June 2022
Value
Cleanliness
Service
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico
Responded 4 days ago
Dear 849archiel, Thank you for providing us with your valuable feedback relating to your stay with us. We are very sorry and disappointed to read about this experience. Our sincere apologies for not providing a better one for you. Giving our guests wonderful hospitality experiences is one of our highest priorities. So, we are very embarrassed to read this and assure you it is definitely not reflective of the way we work. However, we will be sharing your feedback with our management team as we are always striving to improve our operations so that we can work towards preventing these kinds of issues in the future and deliver on the service and hospitality that you truly deserve. We would be grateful if you could visit us again at your convenience. We assure you that your experience will be much more in keeping with what you expect. Kind regards Hotel Riu Palace Pacifico Online Reputation Manager
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Trust me. Stay here and you will not regret one thing. The food was amazing, friendly staff, drinks were awesome. Zero flaws here. I’m your are looking for a relaxing get away from your home and work, this is the place to go.
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Date of stay: June 2022
Value
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Cleanliness
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Helpful
We stayed here from 1st to 15th June….I have to say Bar and Restaurant staff are Excellent…..Food I have to say is Average sometimes poor…As in Luke warm and some what Bland….Breakfast was fine iff you like fried egg on Toast as that is Hot but have to wait…..But my main Gripe is yes I smoke….Disgusting habit I know….A bit of Ash was found on the Balcony which was on the the third day of staying…..We left tip on Pillow every morning…But the Maid decided to snitch….So was fined 1000 Pesos 1st warning £40…..But as you enter room there are no signs until you look on the very dark aged surfaces of furniture I never noticed it….Very poor signage….So I thought I’d pay the pay fine when we check out but no we had 5 phone callls to ask are we coming to desk….Which we found was harassing or as iff we were to do a runner or something which we found pathetic so that’s why we made them wait…..So smokers don’t leave evidence on the Baclony……Oh and an another thing The Do Not Disturb signs dont work from the mini bar service quick knock and in he barged!!….Will never use RUI again!!!…
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Date of stay: June 2022Trip type: Travelled
Helpful
Response from RIU Hotels and Resorts, Owner at Hotel Riu Palace Pacifico
Responded 6 days ago
Dear ChrisrF8184ZC, We regret to read you were not happy with the policy. Please understand that tipping is completely optional and the quality of our service does not depend on it. However, it is our staff’s duty to report any misbehaviour, please note, as you may see in negative reviews, that there are guests, who are complaining and blaming the hotel for other guests unfortunate misbehaviours, whereas we, in collaboration with our staff, are constantly doing our best to make sure every guest is following the rules and respecting other guests. Therefore, it is very disappointing to read that these efforts are not appreciated and we still get blamed for the bad choices some guests make, the ones who choose not to follow the rules. Sincerely, Hotel Riu Palace Pacífico Online Reputation Manager
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The hotel was really great, food was plentiful and staff really hardworking. It is in a great location and the breeze from the sea is very much needed. Never had an issue getting a sun bed and it never felt to crowded. On aside note, we went with TUI and booked some trips with there rep. Unfortunately one of the trips was massively overbooked and we all got sent back to the hotel. We were told that we would get a full refund, but over a month on, still nothing from TUI. I am still over £500 out of pocket. I recommend booking your trips with the company located next to the pool.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Helpful
Good staff excellent food very clean lovely beach and easy to get around everyone helpful fridge always stocked so ready when you want a drink beds by pool plentiful staff around pool always taking orders for drinks beds in pool cleaned daily loved it
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Date of stay: May 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
US$183 - US$318 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu palace pacifico hotel riviera nayarit, riu palace pacifico nuevo vallarta
LOCATION
MexicoPacific CoastNayaritRiviera NayaritNuevo VallartaFlamingos
NUMBER OF ROOMS
445
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Claim Your Listing Frequently Asked Questions about Hotel Riu Palace Pacifico
Which popular attractions are close to Hotel Riu Palace Pacifico?
Nearby attractions include Santuario de Cocodrilos El Cora (2.2 km), Nuevo Vallarta Beach (5.1 km), and La Cruz Market (6.2 km).
What are some of the property amenities at Hotel Riu Palace Pacifico?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Palace Pacifico?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Riu Palace Pacifico?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Palace Pacifico?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Palace Pacifico?
Conveniently located restaurants include La Casona, Sabrosa Italia, and Maizul.
Are there opportunities to exercise at Hotel Riu Palace Pacifico?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Hotel Riu Palace Pacifico have airport transportation?
Yes, Hotel Riu Palace Pacifico offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Riu Palace Pacifico?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Riu Palace Pacifico offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.