Kowie River Chalets
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3A Oriole Road Oriole Road, Port Alfred 6170 South Africa
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Expedia.comUS$171
PricelineUS$150
Booking.comUS$149
TravelocityUS$171
Hotels.comUS$171
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Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees. Please see our partners for full details.
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Room & Suite (17)
Pool & Beach (13)
About
#3 of 23 in Port Alfred
Location
Cleanliness
Service
Value
Kowie River Chalets is situated in a prime spot overlooking the ocean, close to all the attractions of this seaside town of Port Alfred and equipped with all the necessities for a self-catering family holiday. Accommodation includes spacious, well-appointed 3-bedroom chalets. On-site facilities include; Wi-Fi, Jacuzzi, Sauna, Daily Entertainment, Swimming Pool, Swimming pool - Kiddies pool, Bicycle Hire, Kid's Club, Kids Playground, Board Games, Trampoline, Braai Area, Open air Chess, Business Centre and Laundry. Close by attractions include; Jeffreys Bay, Wildlife Sanctuary, Entertainment Centre, surf museum, Maritime museum, bungee jumping, canoeing, lighthouse and river cruises.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Pool
Hot bath
Beach
Children Activities (Kid / Family Friendly)
Kids club
Outdoor pool
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Room features
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Location
Full view
Contact
3A Oriole Road Oriole Road, Port Alfred 6170 South Africa
Getting there
Car HireSee all Port Alfred car hire
98Reviews1Q+A18Room tips
Reviews
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We arrived on 1 Feb 2022 and our initial reaction was a “wow”, what a lovely place. The interior of our unit (no. 12) was clean and well kept. However, during the following days until our departure on 4 February, we discovered that the resort as a whole was in a state of serious disrepair. External maintenance of our unit was nonexistent and treatment of the woodwork was sadly absent. In my opinion the neglect, especially to the maintenance of the buildings and general resort area was seriously lacking. On the night before we left, a wooden plank from the top story came crashing down onto the deck below, with potentially disastrous effects to visitors. This is a no- no. Avoid.
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Date of stay: February 2022Trip type: Travelled
Helpful
+1
On the 24th of December 2021 we arrived at our timeshare booked at Kowie River Chalets. We were booked there from 24 to 30 December. It was a 6 sleeper unit. As we go up to our unit there was a broken window lying there next to our unit not cleared just lying there. Where is health and safety in this instance? Parking at Kowie is really SO NARROW really not the best at all and when you get visitors NO PARKING for them. Myself and my husband took the room with the so called ' double bed'. Only to find the first morning that the double bed bedding was too big for the bed and its a 3/4 actually, because we were clinging for our lives when we turn in the bed because you tend to fall off!! This already was really not a good start to our stay. We went to the swimming pool one day. Nice and hot day no staff around. No public area attendants making sure umbrellas are set up, outside furniture not placed nice and neat. No staff to be found! The steps on the wooden pathways are wrotten!!! The nails are sticking out all over. I could not believe the state of the outside of this place. Its like the maintainance guy is fired because the place is in a bad state!!! The tv in the top room not even having a remote and the windows in room won't open...They are stuck! I decided to take the time and do a snag list of our unit since we picked up quite a few issues by day 3. Herewith the list... Top Main bedroom 3/4 bed with double bed linen no remote for tv hinge for tv in wall quite loose Mould on the ceiling yellow spot on mattress protector Cupboard inside badly damaged Door Lock not working Only one window is able to open other one stuck Bathroom upstairs Towel hinge coming out of the wall Basin water running out very slowly like its blocked Blind damaged Top single room Outside door not having any key Walls dirty hand prints Sitting Room All windows nailed from outside can't open Ceiling fan is here as well as remote but not working Wall damaged in sitting room Dinkng rooms table are loose from legs. Kitchen: Plug socket behind fridge loose One drawer for freezer missing No washing pegs No oven gloves Stove plates are terrible they stay on even uf they are off. Bathroom down stairs: Door Lock broken Toilet seat to small for toilet Shower frame loose Towel rail loose Basin water running out very slow High dusting general problem in this unit. No pegs for washing line The above is all in Chalet 10 not even talking about high dusting and the filthy skirtings in the bathroom. We got a letter that says we have wifi also with the code. On day 4 our wifi stopped working. People had to come out to fix it. I got hold of the General Manager Kerry Havenga regarding our issues. All she did was apologize really not going out of her way to make our stay better. She did not even offer us anything to make our experience better. We did not experience proper guest relations from her side at all. She did phone to ask if maintainance can come in and fix some of the lists things. I mean why is this not done upfront....now maintainance is in the chalet while guests stay for the holiday. Where did you see the GM tells you the unit that we are in will be placed on the next preventitive maintainance list. So sorry for the inconvienience. This place doesnt deserve to be a First Resort place. 1 star at the most! How this is a three star place I do not now because staff are not up to making the guests stay unforgettable. There was no suggestion even moving us to a better unit....no because apparantly they were full. Even though we didn't really see lots of people. So our towel rail came out the wall because its just barely hanging on a screw. Maintainance came to fix it.......with SILICON...next morning it fell of again. So there is no effort from their side to really assist! In the letter they speak about a playroom and R100 per child for goodies etc. When I pass there I see the activities on the board has a date of 2020. I mean really did the staff elope!!! In our welcome letter they say we must join their whatsapp group so that during our stay we can be updated regarding activities. What a useless group nothing not even a welcome absolutaly no COMMUNICATION. There is a gate that you can use to go to the beach. Each unit only gets 1 remote to go out there....seriously. In our case my dad was with us so he went to beach and later on we wanted to join. You can't get out...you must now walk all the way around the block. Very inconvenient! Put a intercom there at the gate so that guest don't have trouble coming in and out with a code. Please think before you stay at this place its got so much potential but wrong people managing it and not a value for money! Staff don't have passion for their work or for this place!…
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Date of stay: December 2021Trip type: Travelled
Helpful
Mould mould mould... Mould on the curtains, mould on the sofas, mould on the kitchen cabinets, basin, and shower head. Ohh and the stained bedding :(. Otherwise, it's a beautiful place. You wake up to the ocean breeze. Services include bicycles, sand boards, jacuzzi, Xbox etc.
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Date of stay: January 2022Trip type: Travelled
Room Tip: Avoid travelling on R65 if you don't like travelling on bending and winding roads.
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Helpful
We are here for 7 days, booked 2 units 10 people in total. Only to find that due to COVID-19 regulations there won’t be any cleaning services. If we’d known that we’d be expected to clean our own units during our stay, we wouldn’t have chosen this resort. You could at-least clean the units on alternate days! Being on holiday means a break from our everyday duties back at home.
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Date of stay: September 2021Trip type: Travelled
Room Tip: The resort doesn’t have cleaning services. You’ll be expected to clean your own unit for the...
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Helpful
Response from Kerry Havenga, General Manager at Kowie River Chalets
Responded 08 Sep 2021
Thank you lehumomemories, for taking the time to complete this review. We advise our guests prior to arrival during courtesy calls of the housekeeping situation and it also states on our website that housekeeping service is upon request only. We also mention this during the check in process. If your unhappiness regarding the situation had only been brought to our attention during your stay, we would have definitely made arrangements for your units to be serviced. We hope that you will visit us again and we will do our very best to ensure you have a comfortable and enjoyable stay. Kind regards, Kerry Havenga - General Manager
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This place has been wonderful, beautiful location, nicely built chalets with ll required amenities, good helpful staff, loads of things to at the chalets as well as surrounding areas. A must visit place.
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Review collected in partnership with this hotel
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from KHavenga, General Manager at Kowie River Chalets
Responded 06 Mar 2020
Thank you so much vijay c, for the fantastic review. We are so pleased that you enjoyed your stay with us and we hope that you will visit us again soon. Kind regards, Kerry Havenga - General Manager
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PRICE RANGE
US$98 - US$129 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaEastern CapePort Alfred
NUMBER OF ROOMS
5
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Claim Your Listing Frequently Asked Questions about Kowie River Chalets
Which popular attractions are close to Kowie River Chalets?
Nearby attractions include The Kowie Museum (1.5 km), Great Fish Point Lighthouse (1.9 km), and Kelly's Beach (1.0 km).
What are some of the property amenities at Kowie River Chalets?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
What are some restaurants close to Kowie River Chalets?
Conveniently located restaurants include Graze By The River, Ocean Basket Port Alfred, and The Highlander Pub.
Are there opportunities to exercise at Kowie River Chalets?
Yes, guests have access to a pool during their stay.
Are there any historical sites close to Kowie River Chalets?
Many travellers enjoy visiting The Toposcope (12.7 km) and Old Powder Magazine (13.6 km).