Requested/booked a family booking aka 2x suites next door or closeby unable to produce on arrival - rooms were down different hallways. Swimmingpool was littered & notice on door says no bottles/glasses, but coolbox with exactly this accommodated swimmers in pool, kids were unable to swim. All hotel provided dispensers with toiletries (hand wash, shampoos,etc) was either almost or empty, bathroom mirrors dirty, toiletroll holder was broken & emergency lights provided during load shedding inoperable- generator was out of order. The hotel restaurant (Lily's) was understaffed, cutlery not clean and where some starters were out of stock (camembert), the same ingredients were used thereafter in mains? A pity as this is such a quaint town.
I would like to give thanks to Luba at reception for securing us with 4 river facing rooms for my family and I on new years day. It is appreciated knowing that the booking was done and paid for months ago. Check-in The check-in process was not the smoothest as our rooms were being available one-by-one. More can be done to ensure all rooms are ready by the stipulated 14:00 check in time. Room I can only speak for the room that I slept in (Room 20). The balcony was full of stains on the floor that look like spillages of some sort, far from being aesthetical. Not enough towels. Lunch Someone from the hotel called me on the morning of the 1st to confirm what time we’re arriving for lunch and I responded by saying 13:00. We unfortunately only started receiving our…
Our stay was utterly disappointing. The staff is unprofessional, one of them forced their way in the room, while we were telling her to wait! On our level, there were guests who were having a loud party, who were never reprimanded by staff/Management. We were also subjected to routine annoying telephone calls from staff members (who are equally noisy as they move around the rooms) asking us about the whereabouts of hotel irons and other ridiculous things! We would not recommend this hotel to anyone.
Other than loosing our stuff (pair of jeans & tissue oil) our overall stay was Excellent, exactly what we needed. Given a chance we will do it again. Thank you again for the Wonderful and Professional staff.
A very beautiful clean and neat place with friendly staff. The view is amazing. The food was tasy.👌The rooms are spacious and beds very comfortable. I would definitely come again and recommend it to my friends.
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