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33 Van Der Riet Street, Port Alfred 6170 South Africa
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Traveller (52)
Dining (11)
Room & Suite (6)
Travel safe during COVID-19
A note from MyPond Hotel
Updated 21/01/19

About

#3 of 5 hotels in Port Alfred
Location
Cleanliness
Service
Value
Travellers' Choice
MyPond Hotel is a beautiful 4 star boutique hotel situated at the Kowie river bank in Port Alfred. MyPond is operated by one of the most prestigious Hotel Management Schools on the African continent: Stenden South Africa. As a guest you may therefore expect excellent service standards and warm and dedicated hospitality in a beautiful setting. The emphasis of the accommodation is on comfortable, affordable luxury, with stunning, spacious river-view suites, family rooms (approx 50 m²) and classic rooms (approx 25 m²). The rooms are all en-suite, air-conditioned, with LCD televisions (10 satellite channels), telephones, universal plug points, safe, fridge and tea/coffee facilities. The Suites are equipped with I-Pod docking station radios, heated towel rails and sleeper couches. There is wheelchair access to all our rooms (via lift in the outer wing) and a full wheelchair friendly toilet in our lobby. Our award winning in-house restaurant Lily offers a contemporary menu selection with a wide variety of South African cuisine. As a guest you can look forward to a relaxed and welcoming dining atmosphere on the banks of the Kowie River. Choose from our extensive wine selection of top South African wines to compliment your meal.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Business Centre with Internet Access
Conference facilities
Non-smoking hotel
Dry cleaning
Wifi
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Laundry service
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Room features
Air conditioning
Room service
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Great View

Location

Full view
51Somewhat walkable
Grade: 51 out of 100
17Restaurantswithin 1 km
1Attractionwithin 1 km
556Reviews1Q+A41Room tips
Traveller rating
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Popular mentions
Elmaret Lang wrote a review Jan 2020
Paarl, South Africa13 contributions
+1
Requested/booked a family booking aka 2x suites next door or closeby unable to produce on arrival - rooms were down different hallways. Swimmingpool was littered & notice on door says no bottles/glasses, but coolbox with exactly this accommodated swimmers in pool, kids were unable to swim. All hotel provided dispensers with toiletries (hand wash, shampoos,etc) was either almost or empty, bathroom mirrors dirty, toiletroll holder was broken & emergency lights provided during load shedding inoperable- generator was out of order. The hotel restaurant (Lily's) was understaffed, cutlery not clean and where some starters were out of stock (camembert), the same ingredients were used thereafter in mains? A pity as this is such a quaint town.
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Date of stay: January 2020
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Response from Mypond, Manager at MyPond Hotel
Responded 08 Jan 2020
Dear ElmaretLang On behalf of management I would to apologise about the bad experience in our Hotel Regards, Paul
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dimlambo wrote a review Jan 2020
2 contributions
I would like to give thanks to Luba at reception for securing us with 4 river facing rooms for my family and I on new years day. It is appreciated knowing that the booking was done and paid for months ago. Check-in The check-in process was not the smoothest as our rooms were being available one-by-one. More can be done to ensure all rooms are ready by the stipulated 14:00 check in time. Room I can only speak for the room that I slept in (Room 20). The balcony was full of stains on the floor that look like spillages of some sort, far from being aesthetical. Not enough towels. Lunch Someone from the hotel called me on the morning of the 1st to confirm what time we’re arriving for lunch and I responded by saying 13:00. We unfortunately only started receiving our
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Date of stay: January 2020
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Response from Mypond, Manager at MyPond Hotel
Responded 06 Jan 2020
Dear Mr Mlambo. Thank your feedback and on behalf of Management I would like to sincerely apologise for your bad experience with I did send you an apology email. Regards, Paul Vaaltein
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Izwe wrote a review Dec 2019
1 contribution
Our stay was utterly disappointing. The staff is unprofessional, one of them forced their way in the room, while we were telling her to wait! On our level, there were guests who were having a loud party, who were never reprimanded by staff/Management. We were also subjected to routine annoying telephone calls from staff members (who are equally noisy as they move around the rooms) asking us about the whereabouts of hotel irons and other ridiculous things! We would not recommend this hotel to anyone.
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Review collected in partnership with this hotel
Date of stay: December 2019
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Response from Mypond, Manager at MyPond Hotel
Responded 02 Jan 2020
Dear Izwe On behalf of Management I would like to apologise for your unpleasant stay at Mypond Hotel we always work very hard to provide best guest experience.
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fikiswag2019 wrote a review Dec 2019
East London, South Africa1 contribution
Other than loosing our stuff (pair of jeans & tissue oil) our overall stay was Excellent, exactly what we needed. Given a chance we will do it again. Thank you again for the Wonderful and Professional staff.
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Review collected in partnership with this hotel
Date of stay: December 2019
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Response from Mypond, Manager at MyPond Hotel
Responded 02 Jan 2020
Dear fikiswag2019 We are very to hear that you enjoyed your stay with us and we would love see you again. Sorry for your stuff that you lost.
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Passport13300800019 wrote a review Dec 2019
1 contribution
A very beautiful clean and neat place with friendly staff. The view is amazing. The food was tasy.👌The rooms are spacious and beds very comfortable. I would definitely come again and recommend it to my friends.
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Review collected in partnership with this hotel
Date of stay: December 2019
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Response from Mypond, Manager at MyPond Hotel
Responded 02 Jan 2020
Dear Passport Thank yo very much and we are happy to hear that you enjoyed your stay with us
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PRICE RANGE
US$43 - US$74 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaEastern CapePort Alfred
NUMBER OF ROOMS
26
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