clean, small room. we came very late at night. check in in a nachine with your credit card according to your reservation number. lots of people from the late night arrivals. hotel wa full. make a reservation prior to arrival. no room for breakfast: too many people
We had an AWFUL experience with B&B Hotel Nantes Airport hotel. We had reservation via Booking.com for 1 night from May 30 till May 31st 2019. When we came to hotel’s door after very late flight, we were requested by the automatic machine at the door to pay with the credit card. We presented valid credit card, but the machine came with “declined” answer without any explanation. We tried few times with different credit and debit cards from different banks and always received the same “declined” answer. After a while through hotel's help desk, we succeeded to wake up manager of the hotel. But the manager lady was very angry and extremely uncooperative. She did speak a word of English (and this is in the hotel located at the big international airport!). She simply tried to repeat the same operation with our credit card and automatic machine. Obviously, she received the same “declined” result. There was another elderly couple there and they faced exactly the same problem. Me and my wife are both 63 years old. We had reservation. Nobody in sound mind would think that we arrive without means to pay for the hotel. Obviously, the problem was with their computer system. But the manager didn’t make any effort to solve the problem. We even offered to pay by cash. But she simply pushed all of us out of the hotel and locked the door. So, at 2AM in the middle of the night we were left in the street with the luggage. That’s how France welcomes tourists?! We had to walk with the luggage back to the airport and then to another nearby hotel just to get few hours sleep. Our same credit card was very welcome there. But on top of all humiliation and inconveniences we were forced to pay almost 150 Euros instead of 63 Euros that we budgeted for that night. I've sent this complaint via B&B Hotels website but got no reply at all.…
Stayed here after late flight . Very close to the airport ( walking distance ) There was food van serving dinner and drinks outside the reception. Rooms were clean , beds comfortable , shower hot and powerful and Wi-fi free and fast . Good value breakfast too . Staff very friendly.
We had an early morning flight from NTE, and wanted somewhere convenient and cheap nearby. B&B was it. The rooms were small, spartan and basic, but clean and adequate. We never could get the wifi to work but that was only a minor inconvenience. No disappointments but no pleasant surprises.
Room and bathroom is ok but the woman at the entrance and breakfast was unfriendly and rude. It is not a nice experience to be talked that way when arriving in the evening and waking up at breakfast. Location is convenient for flying.