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The Venue Country Hotel

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(R 512) Pelindaba Road, Madibeng 0216 South Africa
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Traveller (50)
Room & Suite (7)
Dining (3)

About

#3 of 3 hotels in Hartbeespoort
Location
Cleanliness
Service
Value
The Venue Country Hotel has 66 well-appointed bedrooms. Our bedrooms are comfortable and offer guests a chance to unwind after a long day of exploring the many area attractions or after a busy day of conferencing.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Children Activities (Kid / Family Friendly)
Airport transportation
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Laundry service
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Room features
Air conditioning
Room service
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
39Reviews2Q+A8Room tips
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Popular mentions
Tanya J wrote a review Dec 2020
Edenvale, South Africa4 contributions
Good morning, How disappointing our stay was at The Venue Hotel in Hartebeespoort. I'm not sure where to start so I'll start at the beginning of our stay! My biggest mistake was not going onto Hello Peter to see the reviews ☹. Well done you have a star rating of 1-star. That’s pathetic. 1. We got there and NOT one Covid protocol was followed, no one reminded us to sterilize our hands, the stand was hiding behind the entrance, no temperatures were taken or recorded so at this lodge Covid is not an issue. 2. The RUDE receptionist BARELY greeted us, with NO MASK on and seemed rather annoyed we were distracting her from whatever she was busy with. She had ZERO personality, unfriendly and barely offered us the information we needed. 3. When I made the reservation we were told we can't use the pool due to Covid and then well no one bothered to update us that things have changed and that we could make use of the pools. So there was a poolside relaxation opportunity missed. 4. We got to a room that was COMPLETELY mediocre and needed a sh*t load of work, the sliding door screamed each time you tried to open and close it. The bathroom handles are falling off and there aren't even covers over the light switches. One of the plug points had melted and couldn't be used so the bedroom was a disaster in and of itself. 5. At no point were we advised we were allowed to bring our own drinks as the other guests around the pool had cooler box after cooler box of drinks while we had to order from the bar. 6. Anyway sitting down to lunch I had to ask the waiters to put their masks on, again no Covid at this resort, very lax and nonchalant. No protocols are cares were taken. 7. Thereafter an evening at the spa, we returned to a room that's plugs had tripped and had to call for assistance. Then the kettle wouldn't work and to top it off the Wi-Fi couldn't be fixed. What makes me super sad is that I staked my 8 year anniversary on this place and it was so terrible, I booked it for my husband and I and I was so embarrassed, just so you know we ran out of there to rather pay for breakfast somewhere else because we couldn't bring ourselves to being there anymore. Luckily I can post this review everywhere so people don’t make the same mistake I did.
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Date of stay: December 2020
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Response from General Manager, General Manager at The Venue Country Hotel
Responded 18 Dec 2020
Dear Tanya, Thank you for taking the time to review your stay at The Venue Country Hotel & Spa. We apologize for the inconvenience experienced during your stay, this is not that standard we uphold for the Hotel. Your complaint has been forwarded to the General Manager of the Hotel and the group CEO for full investigation, and to be in touch with you. We hope you will consider staying with us again in the near future, and that we may be given the opportunity to show you the best of the Hotel. Warmest regards, The Venue Country Hotel & Spa
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sgananda wrote a review Feb 2020
4 contributions
The Place is hospitable and off the beaten track. Value for money. Location of The Venue Country Hotel is convenient, all other places of interest within striking distance in the Hartebeespoort area. The staff very friendly and the service is up to scratch. The Lesedi Cultural Village is opposite the Venue Country Hotel as well as the Lion enclosure next door.
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Date of stay: October 2019
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Response from General M, General Manager at The Venue Country Hotel
Responded 12 Feb 2020
Dear Valued Guest, Thank you for staying with us and for the time taken to submit a review. We truly appreciate your positive and honest feedback. We look forward to your future visit to our hotel. Warmest regards, The Venue Country Hotel & Spa
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Vikki W wrote a review Jan 2020
Nambour, Australia15 contributions2 helpful votes
What a lovely place to stay. Staff went out of their way to be helpful and informative. The room was lovely and the bed really comfortable - just what we needed. In fact, we enjoyed our night there so much, we stayed for two.
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Date of stay: December 2019
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Response from General M, General Manager at The Venue Country Hotel
Responded 06 Jan 2020
Dear Valued Guest, Thank you for staying with us and for the time taken to submit a review based on your experience with us. We are pleased to hear from you and to hear that you enjoyed your stay. We look forward to welcoming you back to our hotel in the near future. Warmest regards, The Venue Country Hotel & Spa General Manager
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Khanyisa wrote a review Nov 2019
1 contribution
I came to The Venue (resturaunt) twice and the service has never been Good. Both experiences were the worst. The restaurant staff does not care about the customers needs and they are very unprofessional and bad trained. The manager has a very bad attitude. And the food does not taste good. First time they served me stale burgers. The second time it was cold food. And no one cared to ask if i need a drinks menu or anything to drink.
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Date of stay: November 2019Trip type: Travelled as a couple
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Response from General M, Manager at The Venue Country Hotel
Responded 01 Dec 2019
Dear Valued Guest, Thank you for staying with us and for the time taken to submit a review based on your experience with us. We are pleased to hear from you and we are sorry that your experience with our kitchen and restaurant staff was below average. We do hope that you return to our hotel in the near future where we can improve on our service. We do hope that we see you again in the near future. Warmest regards, The Venue Country Hotel & Spa General Manager
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Lanmee M wrote a review Oct 2019
Johannesburg, South Africa85 contributions2 helpful votes
My partner and I checked into THE VENUE COUNTRY HOTEL AT HARTIES on 10th November. We dropped off our luggage in room 65, went out to Harties for sightseeing when we came back after 2hrs30mn all our personal belongings were stolen. That day the same incident happen to room 64 (room next door to us) We lost everything (cloths, jewelries, money gift and money) It took the manager on duty hour to attend to our grievances and almost 4 hours to move us to a different room because we were not longer safe to sleep in room 65. The room that was given to us after the incident as a replacement had 2 singles bed instead of queen size bed initially requested by me when I was making my reservation. In the morning NO tooth brush or tooth paste were offered to us for our morning hygiene. No follow up was done in the morning with regards to our wellbeing. We did not see any sense of urgency from the staff to assist us during our awful and unforgettable experience. I have noticed later that the hotel doesn't have adequate security in their premise .Very poor security. No CAMERAS AND LIGHT AROUND THE PREMISES AT NIGHT . Further to that to the theft happening in their premises, guest /cars were not checked when exiting or entering the premises. The Hotel doesn’t want to take full responsibility of the incident and the lack of security. I did NOT receive any calls from the management with regards to the incident (I initiated the conversation with the manager Deon) I will appreciate the management take full responsibility of the incident and find a suitable solution with regards to our stolen luggage. WE SURELY WILL NOT ALLOW OUR FRIENDS AND FAMILY TO GO THROUGH THE SAME TRAUMA we went through. It has been worst experience ever for us . I am still looking forward for the management to take responsibility of our lost luggage (which we reported to the police) and find a suitable arrangement to reimbursed our lost items
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Date of stay: November 2018
Value
Location
Service
Room Tip: poor security and management
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Response from General M, General Manager at The Venue Country Hotel
Responded 30 Oct 2019
Dear Valued Guest, We would like to take this opportunity to thank you for staying with us and for the time taken to submit a review based on your experience. From the details in the above review, this incident happened over a year ago according to your timeline. We are certain that at the time of the incident our operation team investigated the alleged theft and made direct contact with you. Deon, who was the GM at the time, is no longer part of the hotel management team. If you are still not satisfied with the result of the investigation, please contact our customer service platform (you can find our email address on our website, unfortunately we are not allowed to send email address in review responses) We do apologise for the trauma you and your partner must've been through and we sympathize with you and hope that you never experience a situation like this again. Warmest regards, The Venue Country Hotel & Spa
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PRICE RANGE
US$44 - US$77 (Based on Average Rates for a Standard Room)
LOCATION
South AfricaNorth-West ProvinceMadibengHartbeespoort
NUMBER OF ROOMS
66
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Frequently Asked Questions about The Venue Country Hotel
Which popular attractions are close to The Venue Country Hotel?
Nearby attractions include Lion and Safari Park (2.7 km), Lesedi Cultural Village (0.3 km), and Lion Walk Safari (1.2 km).
What are some of the property amenities at The Venue Country Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at The Venue Country Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Venue Country Hotel?
Yes, free parking is available to guests.
What are some restaurants close to The Venue Country Hotel?
Conveniently located restaurants include Laurentina Restaurant, AfricanSwiss Restaurant, and Ale House.
Are there opportunities to exercise at The Venue Country Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Venue Country Hotel have an airport shuttle?
Yes, The Venue Country Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Venue Country Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is The Venue Country Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.