We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Neptune Pwani Beach Resort & Spa

937 reviews
Save
Traveller (1748)
Pool & Beach (523)
Room & Suite (252)
Overview
  • Excellent64%
  • Very good28%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“pool bar”(23 reviews)
“main restaurant”(25 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
All hotel details
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (937)Write a Review
Filter reviews
359 results
Traveller rating
221
101
19
14
4
Traveller type
Time of year
LanguageEnglish
More languages
221
101
19
14
4
Show reviews that mention
All reviewspool barmain restaurantindian restaurantstone townour honeymoonall inclusive packagelow tideafrican stylesoupsa la cartelunch and dinnervillage walkwater shoesprison islandstar fishwater polohotel is lovely
FilterEnglish
Updating list...
1 - 5 of 359 reviews
Reviewed 5 days ago

In summary - very good choice for nice vacation! Rooms - at the beginning we were accommodated in 264 /up on hill, 55 stairs to walk, but new inside/, after 2 nights when we asked they have gave us different room down close by swimming...More

Thank Cecilka
Reviewed 3 weeks ago

I've just returned from Neptune Pwani. It is my second experience with Neptune hotels (peviously I stayed in one of their hotels in Kenya) and undoubtedly not the last one. This time my stay was even better and I'm still thinking about it. I strongly...More

2  Thank Joanna C
Response from NEPTUNE H, Director of Sales at Neptune Pwani Beach Resort & SpaResponded 2 weeks ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback and nice comments. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We look very much forward to welcome you again in one of our...More

Reviewed 3 weeks ago

The dining restaurants are excellent, the Indian is delicious. Breakfast and lunch very good with local specialities! Only the Italian restaurant was a slight disappointment. They do have a fine souvenir shop on location and a very good, though also a very expensive, spa. The...More

1  Thank EllaTraveller
Response from NEPTUNE H, Director of Sales at Neptune Pwani Beach Resort & SpaResponded 2 weeks ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More

Reviewed 4 weeks ago

We stayed at the Neptune Pwani Beach Resort for 7 days in October 2017. We stayed in a room with a garden/pool view. Arrival Our first impression of the resort was very positive. Upon arrival, we were greeted with a nice non-alcoholic cocktail and a...More

4  Thank Jennifer H
Response from NEPTUNE H, Director of Sales at Neptune Pwani Beach Resort & SpaResponded 2 weeks ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More

Reviewed 12 January 2018

Our family (myself, husband, 2 adult daughters and their partners) visited for 10 nights in early December 2017. My husband and I visited previously 9 years ago and the hotel has improved a lot since then. Our booking included a transfer from the airport (±1...More

2  Thank Sandy_DrewK
Response from NEPTUNE H, Director of Sales at Neptune Pwani Beach Resort & SpaResponded 4 weeks ago

Dear valuable Guest, Sunny greetings from Neptune Hotels. Thank you for your open feedback. As a part of the leisure hotel industry, we are dependent on our customers' opinions. We are grateful for their interest and for their sharing suggestions for improvement with us. Many...More

View more reviews
PreviousNext
12345672
About
Awards & Recognition
Travellers' Choice
2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Restaurant
Room Service
Free Parking
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Outdoor pool
Details
Price range
US$335 - US$575 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$335 - US$575 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1748)
Pool & Beach (523)
Room & Suite (252)
Dining (98)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
goodkaiya
7 February 2018|
AnswerShow all 2 answers
Response from Frequent F | Reviewed this property |
Hi, Neptune Pwani is absolutely safe resort with high hygienic standards. Fruit and vegetables were served as an all inclusive meal and everyone eat it as it was served. I do not know what kind of water they used for ice... More
1
Vote
Google Translation
OlgaTrencheva2405
1 January 2018|
AnswerShow all 4 answers
Response from NEPTUNE H | Property representative |
Dear Olga, Thank you for the email and happy to read you have booked a stay at Neptune Pwani Beach Resort & Spa. The yellow fever obligation can differ from country to country but the basic is that when you travel directly... More
0
Votes
PreviousNext
12345633
Room Tips
"Go for room close to beach, if you do not want to walk stairs during hot day"
Read review
"There is no such thing as a "sea-view" unless you reserve the suites right at the front..."
Read review
"either close to beach and action and noise, or far away but quiet."
Read review
"rooms on the cliff in the first line - best view and no noise."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing